Effective Date: 13 July 2026
Luminova Green Compute Limited · Luminova
This Privacy Policy explains how Luminova Green Compute Limited (“Luminova”, “we”, “us” or “our”) collects, uses, stores and protects personal information when users access or use the Luminova mobile application and related services.
This Privacy Policy applies to the Luminova mobile application, related platform services, information pages, technical service content, announcements and customer support functions provided by Luminova Green Compute Limited.
By using Luminova, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you use the app, we may collect the following types of information:
We may collect information such as your name, phone number, email address, account identifier, profile information and other contact details provided by you.
We may collect device model, operating system version, app version, language settings, network status, device identifiers, IP address, crash logs, diagnostic data and other technical information necessary for app operation, security and performance improvement.
We may collect information about how you use the app, including pages viewed, features accessed, interaction records, service requests, preferences, app activity logs and system operation records.
When you contact customer support, we may collect your communication records, screenshots, issue descriptions, feedback content and related materials provided by you.
If certain features require region-based services, we may collect approximate location or service area information with your permission or based on the information you provide. We do not collect precise location information unless clearly required and authorised by you.
We may use collected information for the following purposes:
To provide, maintain and improve app functions and platform services.
To manage user accounts and provide customer support.
To display green energy, AI computing, data centre infrastructure, technical service and platform announcement content.
To improve app performance, security, stability and user experience.
To analyse usage trends and optimise service content.
To verify identity, prevent misuse, detect abnormal activity and protect platform security.
To comply with applicable legal, regulatory or compliance requirements.
Where applicable, we process personal information based on one or more of the following legal bases:
Your consent.
The necessity to provide services requested by you.
Our legitimate interests in maintaining platform security and improving services.
Compliance with applicable laws and regulatory obligations.
We do not sell users’ personal information.
We may share information only in the following circumstances:
We may share necessary information with trusted service providers who support app operation, cloud hosting, analytics, customer support, security, maintenance or technical services. These providers are required to process information only as instructed by us and to protect it appropriately.
We may disclose information when required by law, regulation, legal process, government request, court order or compliance obligation.
We may disclose information when necessary to protect the rights, property, safety or security of users, the platform, our company or the public.
If our business undergoes a merger, acquisition, restructuring or asset transfer, user information may be transferred as part of the relevant transaction, subject to appropriate safeguards.
We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we will continue to improve our security measures.
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, provide services, resolve disputes, maintain security records, comply with legal obligations and enforce platform rules.
When information is no longer required, we will delete, anonymise or securely retain it in accordance with applicable requirements.
Depending on service operation and technical infrastructure, your information may be processed or stored in jurisdictions outside your country or region. Where applicable, we will take reasonable measures to ensure that personal information receives appropriate protection.
Subject to applicable laws, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information.
Withdraw consent where processing is based on consent.
Object to or restrict certain processing activities.
Request information about how your personal information is used.
To exercise your rights, please contact us using the contact details provided in this Privacy Policy.
Luminova is not intended for children under the age of 13, or the minimum age required by applicable law in your jurisdiction. We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to delete it.
The app may contain links to third-party websites, services or content. This Privacy Policy does not apply to third-party services. We recommend that users review the privacy policies of any third-party services they access.
With your permission, we may send push notifications about platform announcements, service updates, technical information or important notices. You can manage notification permissions in your device settings.
If our services use cookies, local storage, analytics tools or similar technologies, they may be used to remember preferences, improve service performance, analyse usage and enhance security.
We may update this Privacy Policy from time to time. If material changes are made, we may notify users through the app, website or other appropriate channels. The updated policy will take effect from the date stated at the top of the policy.
If you have any questions, requests or concerns about this Privacy Policy or how we handle personal information, please contact us:
Company: Luminova Green Compute Limited
App: Luminova
Website: https://www.luminovagreenai.com/
Email: info@luminovagreenai.com
Contact:
Company: Luminova Green Compute Limited
Website: https://www.luminovagreenai.com/
Email: info@luminovagreenai.com