Welcome to Lumexa AI Support 👋
We’re here to help you get the most out of your AI video creation experience.
If you need help, have questions, or want to report an issue, feel free to reach out:
Email: thailehong350@gmail.com
We typically respond within 24–48 hours.
Lumexa AI is committed to maintaining a safe and respectful environment.
If you encounter content that is:
Inappropriate or offensive
Violates community guidelines
Contains harmful, abusive, or misleading material
Please report it to us via email with:
A description of the issue
Screenshots (if available)
We will review and take appropriate action as soon as possible.
Simply:
Enter text or upload an image
Choose a style or template
Tap generate
Your AI video will be ready in seconds.
Video generation time may vary depending on:
Server load
Video length
Selected effects or features
Premium users may experience faster processing.
Subscriptions are managed through your Apple ID.
To manage or cancel:
Go to Settings on your iPhone
Tap your Apple ID
Select Subscriptions
Choose Lumexa AI
Cancel at least 24 hours before renewal to avoid charges.
All payments are handled by Apple.
Please request refunds directly via Apple Support.
Try the following:
Restart the app
Check your internet connection
Update to the latest version
If the issue persists, contact us with details of the problem.
We take your privacy seriously. You can review our policies here:
Privacy Policy: https://sites.google.com/view/lumexa-ai-policy
Terms of Service: https://sites.google.com/view/lumexa-ai-terms
Lumexa AI is an all-in-one AI video generator that lets you:
Create videos from text or images
Use face swap, lip sync, and talking photo features
Generate viral content with trending templates
Built for creators, marketers, and anyone who wants to bring ideas to life instantly.
If you can’t find what you’re looking for, just email us.
We’re always happy to help.
thailehong350@gmail.com
Thanks for using Lumexa AI ❤️