Effective Date: May 20, 2026
Lucky Ride (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how Lucky Ride collects, uses, stores, and shares information when you use our mobile application and related services.
We may collect the following types of information:
Full name
Mobile phone number
Email address (if provided)
Profile photo (optional)
Real-time GPS location to enable ride booking, driver tracking, and navigation
Pickup and drop-off locations
Route information during rides
Payment details processed securely through third-party payment gateways
Device model and operating system
IP address
App usage logs and crash reports
We use your information to:
Create and manage your account
Book and complete rides
Connect riders and drivers
Process payments
Provide customer support
Send ride updates and promotional notifications
Improve app performance and security
Detect and prevent fraud
We may share your information with:
Drivers and riders involved in a trip
Payment processors
Cloud and analytics providers (such as Firebase and Google services)
Government authorities when required by law
We do not sell your personal information to third parties.
Lucky Ride requires access to your device location:
While using the app
In some cases, in the background to support live ride tracking and safety features
You can disable location permissions through your device settings, but some app features may not function properly.
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of internet transmission or electronic storage is completely secure.
We retain personal information for as long as necessary to:
Provide our services
Resolve disputes
Enforce our agreements
Comply with legal obligations
You may request to:
Access your personal information
Correct inaccurate information
Delete your account and associated data
To make a request, contact us using the details below.
Lucky Ride is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
Our app may use third-party services, including:
Google Maps
Firebase
Payment gateways
These providers have their own privacy policies.
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
If you have any questions or concerns about this Privacy Policy, contact us at:
Lucky Ride Support
Email: support@luckyride.in