（Last update August 20, 2025）
Welcome to LOVVY. Your privacy is very important to us, and we are committed to protecting your personal information. This Privacy Policy explains in detail how we collect, use, store, share, and safeguard your data when you use LOVVY. By accessing or using the app, you acknowledge and agree to the practices described in this policy. Please read it carefully before using our services.
1. Information We Collect
When you use LOVVY, we may collect the following categories of information:
Account Information
Username, profile picture, email address, and phone number you provide during registration or profile updates.
Interaction Data
Chat history with characters and AI companions.
Memory entries, "Second Me" creation details, and other personalized content you add or generate.
Device Information
Device model, operating system version, app version, IP address, unique device identifiers, and network connection details.
Usage Data
Feature usage frequency (e.g., number of chats, characters created).
Session duration, page views, crash/error logs, and app performance data.
Optional Information
If you choose to connect with external services or grant permissions (e.g., microphone, camera, or contacts), LOVVY may process that information solely for the purpose you authorize.
2. How We Use Your Information
We collect and process your personal information in order to:
Provide Core Services
Enable "Second Me" creation, character customization, memory storage, and AI-powered interactions.
Personalize User Experience
Recommend relevant characters, themes, or conversation prompts based on your preferences and usage patterns.
Improve App Performance
Monitor feature usage, analyze trends, and optimize app stability and user experience.
Support & Communication
Respond to inquiries, provide technical support, and notify you about updates or policy changes.
Legal & Compliance
Fulfill obligations under applicable laws, regulations, or enforceable government requests.
3. Information Sharing
We respect your privacy and never sell your personal data. We may share data only under the following conditions:
With Your Consent
When you explicitly agree to share your information (e.g., connecting with third-party services).
With Trusted Service Providers
Third-party partners that provide infrastructure, cloud hosting, analytics, or security services. These partners are contractually bound to handle data securely and in compliance with data protection laws.
For Legal Reasons
When required by law, regulation, legal proceedings, or to protect the rights, property, or safety of LOVVY, its users, or others.
4. Data Storage & Security
We prioritize the safety of your data and apply industry-standard safeguards:
Storage
Your information is stored on secure servers located in regions compliant with applicable data protection regulations.
Security Measures
Encryption (both at rest and in transit), strict access controls, firewalls, and monitoring systems.
Data Retention
We retain your information only for as long as necessary to provide services. If you close your account or stop using LOVVY, we will delete or anonymize your personal data within a reasonable timeframe, unless otherwise required by law.
5. Your Rights
Depending on your jurisdiction, you may have the following rights:
Access & Correction
Review and update your personal data at any time within the app settings.
Deletion
Request the deletion of your account or specific personal information.
Consent Withdrawal
Revoke previously granted permissions for data collection or processing.
Data Portability
Request a copy of your data in a machine-readable format.
6. Protection of Minors
LOVVY is not designed for children under 13 years old (or the minimum age of digital consent in your country).
We do not knowingly collect personal information from minors.
If we learn that we have unintentionally collected data from a child, we will delete it promptly.
Parents or guardians who believe their child has provided data should contact us immediately.
7. Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in technology, services, or legal requirements.
Notification of Changes
If changes are significant, we will notify you via in-app messages, email, or other appropriate channels.
Continued Use
By continuing to use LOVVY after updates are posted, you acknowledge and accept the revised policy.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: support@lovvy.ai