Logix App Technical Support Instructions

1. Introduction

Thank you for using the Logix app. We strive to provide you with a seamless and enjoyable experience. However, if you encounter any technical issues while using the app, this technical support guide is here to assist you. Logix is designed to offer a range of features, and we understand that various factors can sometimes lead to problems. This document will help you troubleshoot common issues and guide you on how to reach out to our support team if needed.

2. Common Issues and Solutions

2.1 App Installation Problems

• Problem: The app fails to install on your device.

• • Solution: First, ensure that your device meets the minimum system requirements for Logix. Check your device's available storage space; if it's low, free up some space by deleting unnecessary files or apps. Also, make sure your device has a stable internet connection. If the problem persists, try restarting your device and then attempt the installation again. If you are installing from the App Store or Google Play Store, ensure that your account is in good standing and there are no payment issues associated with it.

• Problem: Installation gets stuck at a certain percentage.

• • Solution: This could be due to a poor internet connection. Try switching to a different network (e.g., from Wi - Fi to mobile data or vice versa) or resetting your network settings. If you are using a VPN, disable it as it might interfere with the installation process. Wait for a few minutes and see if the installation progresses. If not, cancel the installation and start over.

2.2 App Crashes

• Problem: The Logix app crashes when you try to open it or during use.

• • Solution: Update the app to the latest version. App developers often release updates to fix bugs and improve stability. Check your device's app store for any available updates for Logix. If the app is already up - to - date, try clearing the app's cache. On Android devices, go to Settings > Apps > Logix > Storage > Clear Cache. On iOS devices, you can try closing the app completely (by double - clicking the home button and swiping up on the app's preview) and then reopening it. If the problem still occurs, uninstall and reinstall the app. Note that reinstalling the app may delete some of your local data, so it's advisable to back up important data if possible.

• Problem: The app crashes specifically when using a certain feature.

• • Solution: This could be a bug related to that particular feature. Check if other users are reporting similar issues on our official support channels or online forums. Provide detailed information about the steps you took before the crash occurred when reaching out to our support team. In the meantime, avoid using the problematic feature until a solution is available.

2.3 Login and Account Issues

• Problem: You can't log in to your Logix account.

• • Solution: Double - check that you are entering the correct username and password. If you have forgotten your password, use the "Forgot Password" option on the login screen. Follow the instructions to reset your password. Ensure that your device's date and time settings are correct, as incorrect settings can sometimes cause authentication issues. If you are using a social media account (e.g., Facebook, Google) to log in, make sure the connection between the Logix app and the social media platform is stable. You may need to log in to the social media app on your device and then try logging in to Logix again.

• Problem: Your account has been locked.

• • Solution: This may be due to multiple failed login attempts or suspected security issues. Contact our support team at logixdevteam@opsmails.com with your account details and a brief description of the situation. We will review your account and assist you in unlocking it. Provide any additional information that may help us verify your identity, such as the email address associated with your account, the date you first created the account, or any recent changes you made to your profile.

2.4 Performance and Lag

• Problem: The app is running slowly or experiencing lag.

• • Solution: Close other apps running in the background on your device. Too many apps running simultaneously can consume system resources and slow down Logix. Check your device's RAM usage and close any unnecessary apps. Also, ensure that your device's software is up - to - date. Operating system updates often include performance improvements. If the lag persists, try reducing the graphics quality settings within the Logix app, if available. This can sometimes improve performance, especially on devices with limited hardware capabilities.

3. Contacting Technical Support

If you have tried the above solutions and are still experiencing issues with the Logix app, please don't hesitate to contact our technical support team. You can reach us at logixdevteam@opsmails.com. When contacting us, please provide the following information:

• Your Device Information: Include the make and model of your device (e.g., iPhone 14 Pro, Samsung Galaxy S23), the operating system version (e.g., iOS 16.4, Android 13), and any other relevant device - specific details.

• Detailed Description of the Problem: Explain exactly what you were doing in the app when the problem occurred. Include steps to reproduce the issue if possible. For example, "I was trying to upload a photo in the app. I clicked on the 'Upload' button, and then the app froze."

• Screenshots or Videos (if applicable): If the problem is visual, such as a display issue or an error message, attaching a screenshot or a short video can be extremely helpful. On iOS devices, you can take a screenshot by pressing the Side button and the Volume Up button simultaneously. On Android devices, the method may vary depending on the device model, but it's usually a combination of the Power button and the Volume Down button. For videos, you can use the screen recording feature available on most modern devices.

• Your Logix Account Information: Provide your username or the email address associated with your Logix account. This will help us quickly identify your account and any associated data.

Our support team will respond to your query as soon as possible. Please note that response times may vary depending on the volume of requests we receive, but we are committed to providing you with a timely and effective solution.

4. Feedback and Feature Requests

We also welcome your feedback and feature requests. If you have any suggestions on how we can improve the Logix app, or if there are new features you would like to see, please send them to logixdevteam@opsmails.com. Your input is valuable to us and helps us make the app better for all users. Whether it's a small usability improvement or a major new feature, we are interested in hearing your ideas.

Thank you for your patience and understanding. We are committed to providing you with the best possible technical support for the Logix app.