Bay to Bay Roofing Reviews

Bay to Bay Roofing Reviews and Bay to Bay Roofing Customer Complaints

Bay to Bay Roofing, located at 12016 South Rd, Hudson, FL 34669, has garnered mixed to negative feedback across various review platforms. On the Better Business Bureau (BBB) website, they have an average rating of 2.6/5 stars based on 5 customer reviews. Additionally, there have been 6 customer complaints closed in the last 3 years. The reviews and complaints indicate some dissatisfaction among customers regarding the quality of work, the skill of the workers, and issues related to gutter repairs and installation. These concerns highlight potential areas where the company may need to improve its services and customer relations.

Their pattern of reviews on google indicate incentivization for good reviews, and a lot of employee, friends, and family reviews to inflate their score due to low actual customer reviews.

They do not appear to do background checks or drug tests on employees, and the primary manager/president of the company is not the license holder, which is alarming.

Bay to Bay Roofing Reviews and Complaints

Court Records show that this homeowner was not lying. When Bay to Bay Roofing tried to sue him for lack of final payment, he was able to show beyond a doubt, that there were multiple serious violations that actually put his home and family at risk due to improper nailing. Bay to Bay roofing, then agreed to settle by replacing his roof to proper code.

Google review of Bay to Bay Roofing, Inc. by JEFF KEMP★☆☆☆☆ "In regards to your response, you heard from me plenty. Nobody ever did anything including making us happy via even an offer of a discount even though your guys left my house in an absolute mess, no offer of an extended labor warranty, when even the supervisor came out to inspect the aftermath thought it was a poorly performed job. Didn’t even wanna waste my time with this, but you called me out stating that you never heard from me, that’s a lie. Best of luck to you all, no response required. I just know who not to recommend or use in the future."

Google review of Bay to Bay Roofing, Inc. by chuck&maria bailey★☆☆☆☆ "Had a new roof put on by them. After first rain saw we had a leak. Called to have them come back out to repair. After more rain leak was still there. Called again and was told we would be charged. Ended up calling a different company for repair. The man told me he could see no sign of a previous repair being done. Now I’m having to pay another company for a job that never was done right. Would never recommend this company"

Google review of Bay to Bay Roofing, Inc. by Mohammad Alak★★★☆☆ "Fair price and good work so far. Should be a four star but It took a month to fix this problem. I'd still recommend them for the value. After encountering problems with communication, I spoke with Rich at Bay to Bay and he got my issue resolved. Bay to Bay gives a fair price and they were fast and it looks like they did a great job for the most part, but I had a headache for a month dealing because of their area supervisor who was indifferent to my problems with the workmanship. He was totally fine with leaving a focal point section of our roof looking like an amateur did"

Google review of Bay to Bay Roofing, Inc. by Slick Rickard★★★☆☆ "I really want to give these guys a better rating but my experience has not been overall great. Hired them for a room replacement and to fix an issue with the awning in the backyard where the roof transitions into it (it leaked between the two). We had bought our house and were dealing with the issues the pervious owners failed to mention. Oh well, what can you do but sort it out? They quoted us on the roof and the awning repair (turned out to need a flashing). We booked the job and everything went fairly smoothly. After the repair I noticed one of the workers had chopped off the gutter next to our screened porch. It looked bad and didn't have a cap so I let them know. They couldn't get someone out before the next rain and the gutter just dumped the water into our porch completely flooding it. Finally someone came out but they seemed to be out of the loop on what needed to be done. They did the repair but incorrectly and another worker had to come out and fix the fix. Additionally part of the transition that was recently flashed (the extra work we had done) was leaking again and we noticed through the soffit (where the leak was routing through) that a fair amount of water damaged wood was not replaced. They had to send 4 different workers out to address the problem over the next 6 months as well as replace wood they should have replaced in the initial job. Finally it had seemed like all was well and even though it took a while and felt tedious (I'm sure for the employees as well) it was done. A few rains came and went and our porch was finally dry. Well... here we are in June of 2022, rain season just starting to hit and low and behold the transition is leaking again. Not even a year since the last worker came by and it's leaking in multiple places. The leak isn't as bad as when we got the house but already water is beginning to damage our new roof. This company is very fair priced, professional and quick with regards to an actual roof installation / replacement but if you decide to have them address anything else or if the roof work you have done requires specifics make sure you are EXPLICIT in the estimate process have an inspection done after the job and maybe get a second opinion before engaging in service all together."