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Methods for Submitting Complaints
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Important Information to Include
To ensure your complaint is handled efficiently, provide the following details:
First and last name
Booking (reservation) code
Flight number and date of travel
Email address and telephone number
Detailed description of your complaint or feedback
Compensation and Passenger Rights
If you have a claim for compensation (e.g., flight cancellation, delay) under EU passenger rights regulations, you can submit this via the feedback form.
What to Expect
Lufthansa generally responds to online feedback within two weeks