Privacy Policy

This policy covers all personal data we collect about you, including information collected at events and on the website Livchat and web applications Livchat linked to this policy (including mobile access). In this policy, we refer to Livchat and its group entities as "we", "our" or "Livchat". We manage the Livchat web application (the "Service"). This page explains to you our policies on how we collect, use and disclose personal data when you use our Services, as well as the choices you have regarding that data. We use your data to provide and optimize our services. By using the Services, you consent to the collection and use of information in accordance with this Policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions. Livchat Understand the importance of protecting user privacy. Therefore, we have developed a Privacy Statement and Anti-Spam Policy to demonstrate our commitment to privacy. Also listed below is information on how the content of the website may and may not be used. Please note that there may be spam laws and regulations applicable to the sending of commercial electronic messages to individuals who choose to have their contact information listed on the Site, which may be beyond the scope of Livchat. We may occasionally revise this policy. Any new policies will be effective immediately upon posting on the Site. Therefore, you should check here regularly to stay informed of our latest policies.

1. Age Restrictions

Our services are not open to children under 17 or people below the legal minimum age ("minimum age") stipulated by the laws of your location. Anyone who has not reached the minimum age should not use this service. Given this, we do not intend to collect personal data from children below the minimum age. However, if we discover that such data has been collected, we will take all possible measures to delete these data. If you believe we may have information from children who have not reached the minimum age, please contact us via the email address provided below.

2. What information do we collect?

We collect many different types of information for various purposes to provide and improve our services to you.

Most of the information we collect is information that you provide directly. This may include the following types of data collected:

personal information

While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to: city cookies, usage data, age

This information may be used to provide you with matching services and/or improve our service solutions.

usage data

We may also collect information about how the Services are accessed and used ("Usage Data"). This Usage Data may include your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique Information and other information. Device identifiers and other diagnostic data.

User accounts are deleted through the application interface.

Additional data

We may also collect and process information obtained through the website or the device you are using, including:

Location information (including GPS signals sent by mobile devices, location information collected from social media networks or sensors, or IP address data from your device; information from cookies, web beacons or the Internet, including your IP address, browser type , operating system, domain name, access times, the pages you visit within our website and the referring website address - for more information, please see the section below on how we use your information;

We may also obtain information this way if you ask us to connect to other websites;

Include any other information collected.

We may use publicly accessible information to verify the information we obtain and to manage and expand our organization.

3. Use your information

We use the information we collect about you in accordance with this policy. The main purposes include:

- To provide the services you have requested and to optimize your use of this website.

- Identify you and provide service updates.

- Send useful other messages to improve service experience.

- Manage our relationship with you.

- Provide personalized, targeted or location-based content and services.

- Compare information for accuracy and verify it.

- Detect, investigate and prevent potentially illegal, illegal or harmful activities.

- Conduct research, improve the service and customize the website.

- Track the region, time and date you visit the website to better match your interests and preferences.

From a legal perspective, we process your personal data with your consent. You can withdraw your consent at any time, or the processing of your personal data is necessary, for example for the performance of a contract, legal obligations or the pursuit of legitimate interests.

4. Sharing information with third parties

We share your information with third parties in the ways described in this Privacy Policy. We do not rent or sell your personal data to third parties. However, in order for you to better use services provided by third-party organizations, we may share your information obtained through tools such as device identifiers and location data with these organizations so that the application can process technology or provide services to you. Please note that we have no control or influence over these third parties’ tracking technologies or how they are used. If you do not wish to have your personal data shared with any third party organization, please contact us for more details or do not use the services provided by that third party organization.

In addition, our Apps may contain links to third-party websites or services, or you may access our Apps from third-party websites. Please note that we are not responsible for the privacy practices or content of these linked third-party websites or services, including the information or content contained therein.

5. Changes to this Privacy Policy

As the Application develops, we may modify this Privacy Policy from time to time. The most current version of the policy will apply to our use of your information. If you continue to access or use the Application after changes to this Privacy Policy become effective, you agree to be bound by the revised Privacy Policy.

6. Security

We take the security of your personal information very seriously. We follow generally accepted industry standards to protect the personal information you submit to us, both during transmission and once we receive it.

The following are the measures we take to protect your personal information:

- Risk Assessment: We consider the risks involved in the processing and the nature of the personal information.

- Reasonable and Appropriate Measures: We take reasonable and appropriate measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration and destruction.

- Technical and organizational measures: We implement data protection principles such as data minimization and incorporate the necessary safeguards into the processing. We encrypt your personal data using appropriate and strong encryption algorithms (including hashing where possible).

However, you are cautioned that no method of transmission over the Internet, or method of electronic storage is 100% secure. Although we strive to protect your personal data, we cannot guarantee its absolute security. If your personal information is compromised as a result of a security breach, we will notify you promptly in accordance with applicable law.

If you have any questions about the security of our application, you can contact us via the email shown below.

7. Cross-Border Data Transfer

We operate internationally and provide our application to users around the world. Our third-party partners, who offer automatic data processing technology for the application, may transfer automatically processed information across borders from your country or jurisdiction to other countries or jurisdictions worldwide.

8. Retention Period for Your Personal Data

We typically retain your personal information for the duration necessary to fulfill our agreements with you and comply with our legal obligations. If you no longer wish us to use the information we have accessed and stored about you, you can request the deletion of your personal data and close your account. However, certain data may still be stored for a period if it is necessary for legal obligations (such as tax, accounting, and auditing) or for security and data backup settings to prevent fraud or other malicious activities.

9. Third Party Links and Services

This website may contain and link to third party websites. We are not responsible for the privacy practices or content of those websites or services. Therefore, please carefully read any privacy policies on these links or sites before agreeing to their terms or using these sites.

If you ask us to share data with third-party websites (such as social media sites), their servers may not be secure. The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. Despite the measures we and the third parties we engage with, the Internet is not safe. Therefore, it is still possible for others to unlawfully intercept or access private transmissions or data. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

10. Your data rights

You have the following rights to access, modify, correct, or delete any personal data we may collect. In order to exercise these rights, please contact us via email. If you are located in the European Economic Area, you also have the right (subject to a limited number of exceptions):

-Request access to, correction or deletion of your personal information.

-Restrict processing or object to the processing of your personal information.

-Request a copy of your personal information in digital format.

In addition, you have the right to lodge a complaint regarding the processing of your personal information with your local data protection authority in the European Economic Area. If you need to exercise these rights, please contact us by email.