Special Notice:
Our service is currently not available in mainland China. Access, registration, and use of our platform within this region are restricted and unsupported at this time. We apologize for any inconvenience this may cause.
This Privacy Policy outlines how LivChat collects, uses, and discloses your information when you access our services through our app or website. It's important to understand this policy to protect your privacy, so please read it carefully.
By using LivChat, you agree to our terms and conditions, including our Privacy Policy. If you don't agree, please don't use LivChat. LivChat may link to third-party websites, services, or applications. Our Privacy Policy doesn't cover information collected by these third parties. We're not responsible for how they use your information.
We may update our Privacy Policy from time to time. We may or may not notify you of changes, so we recommend checking our website regularly. By continuing to use LivChat after changes take effect, you agree to the updated policy.
To provide the services of LivChat, we access, collect, store and use the following information relating to you:
Account Information: Details provided when creating a LivChat account, such as account name, gender, date of birth, age, city or area, social media account information (including profile photo and gender), and any tags posted about yourself.
Profile Information: Information included in your LivChat profile visible to other users or made available through your use of LivChat, which may include photographs, education, city or area, and other personal details.
Usage and Interaction Data: Information about how you and others use and interact with our app or website, including geographic usage, device and connection information, IP address, device capability, bandwidth, page view statistics, and network type.
Technical Information: Collected data during the use of LivChat, including mobile carrier information, configuration information from other programs accessing LivChat, IP address, location/country/region/time zone, device version and ID, user settings, operating system, and user preferences indicated by likes and dislikes on LivChat.
Cookies: Small files stored on your device to gather information about your general internet usage and preferences. Cookies help us enhance our service and provide a more personalized experience. You can control cookie settings via your browser, but disabling cookies may limit certain features of our services.
To provide certain features (e.g. online video calling), we must access your microphone, camera, or location, with your permission, as described below:
Microphone: We access the microphone on your device (with your permission) to record audio messages and deliver sound during video calls.
Camera: We access the camera on your device (with your permission) to take your profile pictures and deliver real-time images during video calls.
Location: We display your current location on your profile page (with your permission) to provide personalized and optimized experience for you and other users.
By using LivChat, you agree that all processing activities of sensitive personal information are for the purposes and in the manner as described in this Privacy Policy.
Please note that we do not use your sensitive personal information for the purpose of making direct marketing unless agreed by you.
The services of LivChat are not for use by anyone under the age of 18. Thus we do not knowingly collect personal information from any data subject under such age. If we learn that we have collected personal information of a data subject under 18, we will take steps to delete such information from our files as soon as possible.
We use cookies and similar technologies, like small files stored on your device, to remember your preferences, improve your experience on our services, and understand how users interact with them. Here's how we use these technologies:
Remember your preferences: We use cookies to keep track of things like your preferred language, dark mode settings, and other customization options.
Analyze how users interact with our services: This helps us identify areas for improvement, such as features that are popular or bugs that need fixing.
Deliver targeted advertising: We may use cookies from third-party partners to show you ads that are relevant to your interests.
You can control how cookies are used on your device through your browser settings. You can choose to accept all cookies, reject all cookies, or be notified when a cookie is being set. However, please note that disabling cookies may affect your ability to use some features of our services.
We may use your Information for any of the following purposes:
to provide services to you (including both the services currently provided by us via LivChat and these services to be rendered by us via LivChat in future);
to personalize and improve our services and your experiences when you use our services;
to respond to inquiries, for the purposes of customer service, security, archival and backup purposes in connection with providing services of LivChat;
to monitor and analyze the usage and trends of our services;
personalize the services by, among other things, suggesting friends or profile information, or customizing the content we show you, including ads;
enhance the safety and security of our products and services;
verify your identity and prevent fraud or other unauthorized or illegal activity;
use information we’ve collected from cookies and other technology to enhance the services and your experience with them; and
enforce our Terms of Service and other usage polices.
LivChat allows you to share text messages, photos, screenshots, videos and other communications in the LivChat app or website with other users, and if you choose to do so your text messages, photos, screenshots, videos and other communications will not be stored on our servers. Sending and sharing text messages, photos, screenshots, videos or other communications in the LivChat app or website is your decision. By choosing to share that information, you should understand that you may no longer be able to control how that information is used and that it may become publicly available (depending in part on your actions or the actions of others with whom you have shared the information). LivChat is not responsible for any use or misuse of information you share.
We operate and may continue to operate servers in a number of jurisdictions around the world, so the server on which your personal information is used and stored may not be in your jurisdiction.
You consent to the transfer of your personal information (both inside and outside of your jurisdiction) for the purposes described in this Privacy Policy.
Your information is shared with others in the following ways:
1) Sharing on LivChat
Public information in your profile can be seen by anyone. Please do not post or add personal data to your profile that you would not want to be publicly available.
Your active status or usage information is collected and displayed to other users (e.g. whether you are currently active on LivChat).
2) Sharing with third-party partners
By using LivChat, you agree to the third party use, sharing, and transfer of your personal information (both inside and outside of your jurisdiction) as prescribed in this Privacy Policy.
Measurement partners
We may share information about you in anonymous and/or aggregated form with third parties for usage analytics (to help us better understand who is using our services and how), and for industry analysis, research, and other similar purposes.
Partners offering services in LivChat
Your information may be accessed and used by our service providers who are working with us in connection with the operation of our services. These service providers may have access to your information but only to the extent necessary to perform services on our behalf and are obligated not to disclose that information or use it for any other purposes. These providers will collect the information sent by your mobile phone, tablet or desktop computer, and their use of that information is governed by their applicable privacy policy.
Law enforcement
We may share information about you if we are (or if we believe we are) required by law or legal process (such as a subpoena, warrant or court order), if we have to respond to a lawful request from legal authorities to disclose such information, or if we need to enforce or apply this Privacy Policy, our Terms of Service or our other policies.
New owner
If we are acquired by a third party or may re-organize our group structure, your information may be transferred within our group and/or to a third party who will continue to operate LivChat or similar services under either this Privacy Policy or a different privacy policy which will be notified to you. The party to which your personal information is transferred may be located, and use your Information, outside of your jurisdiction.
Other than as permitted under this Privacy Policy or as otherwise consented to by you or as required by law or legal process, we will not transfer your personal information to any other third parties for their processing for any purposes.
We employ administrative, physical and electronic measures designed to protect your information from unauthorized access, however, despite these efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. In the event that your personal information is compromised as a result of a breach of security, we will promptly notify you if your personal information has been compromised, as required by applicable law.
Where we do share your personal information with any third parties, we will make reasonable efforts to ensure that such third parties only use your personal information: (i) in compliance with this Privacy Policy; and (ii) subject to any other instructions we give them, including any appropriate confidentiality and security measures that we implement.
You can access and modify in your account profile the information you provided to us that is associated with your account directly within our services.
If you believe your information posted on LivChat is unauthentic or inaccurate and can provide us with reasonable proof regarding this, you can contact us via the contact information provided at the end of this Privacy Policy.
You can request an account deletion in LivChat settings at any time. Alternatively, you can also contact us directly to delete your account and information via the contact information provided at the end of this Privacy Policy. After you submit the request, it may take up to three days for us to verify and process the deletion of your account.
Once your account is closed or deleted, you will no longer have access to your message history, preferences or any other information associated with your use of our services. Even after you remove information from your account or profile, copies of that information may remain viewable elsewhere, to the extent it has been shared with others, it was otherwise distributed pursuant to your privacy settings, or it was copied or stored by other users. Additionally, we will retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, or enforce the Terms of Service. We will retain de-personalized information after your account has been closed.
Since LivChat will be used in multiple jurisdictions and we may not be possible to identify all the inconsistency between certain terms of this Privacy Policy and the applicable law in your jurisdiction, thus you agree to notify us once such inconsistency is identified by you. Under this circumstance we will take necessary methods to eliminate such inconsistency, including deleting these personal information improperly collected or used by us.
You can change the system settings of your device to manage permissions for specific device data access as well as notifications. By doing so, you can stop LivChat from accessing your device data and displaying notifications. However, please keep in mind that this may cause certain services to lose functionality.
For any questions or concerns about your privacy, please reach out to us at help@livchatvideo.com.