Privacy Policy for LITS Field Service Technician App
This Privacy Policy explains how LITS SERVICES ("we," "us," or "our") collects, uses, and protects your information when you use the LITS Field Service Technician mobile application.
1. Information We Collect
We collect the following information to provide and improve the App’s services:
Account Information: Your name, contact details, and login credentials.
Work & Location Data: Job details, customer information, work addresses, and real-time location when using navigation features.
Job Documentation: Photos, videos, audio recordings, digital signatures, notes, and completed checklists related to work orders.
Expense & Inventory Data: Logged expenses, uploaded receipts, and products used during service tasks.
Device & Usage Information: Your device type, IP address, operating system, and data about your feature usage within the App.
2. How We Use Your Information
Your information is used to:
Enable core features like work order management, navigation, and task tracking.
Process expense reports and inventory updates.
Synchronize job data, media, and signatures with integrated backend systems (e.g., Microsoft Dynamics 365).
Support offline functionality, with secure sync once an internet connection is restored.
Improve the performance and reliability of the App.
3. Data Sharing
We do not sell your personal data. We may share necessary information with:
Your employer and the relevant facility/property management teams.
Integrated third-party services essential to the App’s operation (e.g., Google Maps for navigation, Microsoft for ERP/CRM integration).
Legal authorities when required to comply with the law.
4. Data Security & Storage
We implement strong technical and organizational security measures designed to protect your data from unauthorized access or loss. Data is encrypted where possible and stored securely.
5. Your Rights
You may have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us using the details below.
6. Contact Us
For questions about this Privacy Policy or your data, please contact:
LITS SERVICES
Email: asif.rehman@lits.services
Phone: +971523186702