Lufthansa, Germany’s flagship airline, provides direct service between Chicago and key destinations in Europe through O’Hare International Airport (ORD). As one of the world’s busiest airports, O’Hare plays an essential role in Lufthansa’s North American operations. With a reputation for quality service and global connectivity, Lufthansa ensures a smooth and efficient experience for both departing and arriving passengers at this major U.S. hub.
Check-In Services and Passenger Support
Lufthansa check-in counters are located on the departure level of Terminal 1, near the entrance to Concourse B. Passengers are advised to arrive at least three hours before their scheduled international flight. Check-in can be completed online, via the Lufthansa mobile app, or in person at the Lufthansa Airlines ORD Terminal. For travelers flying in Business or First Class, or those with elite status through the Star Alliance program, priority check-in lanes are available to help reduce wait times.
Security and Gate Access
Once check-in is complete, passengers proceed through TSA security screening. Terminal 1 features several security checkpoints, with expedited lanes for PreCheck and priority travelers. After clearing security, passengers head to their assigned gates in Concourse B or, occasionally, Concourse C. The two concourses are connected by an underground pedestrian tunnel equipped with moving walkways, making it easy to move between them without delay.
Lounges and Onsite Amenities
Business and First Class passengers, as well as Star Alliance Gold members, have access to the United Polaris Lounge, located near Gate C18. This premium lounge offers an elevated experience with sit-down dining, shower facilities, private workspaces, and quiet zones. For all travelers, Terminal 1 offers a variety of food and beverage options, duty-free shopping, newsstands, and free Wi-Fi throughout the terminal. Charging stations are available at most gates and seating areas, ensuring passengers can stay connected while they wait for their flights.
International Arrivals and Customs Process
Passengers arriving in Chicago on a Lufthansa flight will disembark at Terminal 1 and proceed through the International Arrivals facility. Here, they go through U.S. Customs and Border Protection. Global Entry kiosks are available for expedited clearance for approved travelers, and Mobile Passport is also accepted. After passing through customs, passengers can collect their baggage and continue to the main arrivals hall, where they will find ground transportation options such as taxis, rideshares, hotel shuttles, and the CTA Blue Line, which provides a direct connection to downtown Chicago.
Conclusion:
Lufthansa Airlines Terminal at ORD offers travelers a well-organized and reliable gateway to Europe and other international destinations. From check-in to boarding and from arrivals to ground transportation, every part of the travel process is supported by thoughtful services and modern airport infrastructure. Whether flying for business or leisure, Lufthansa passengers at ORD can expect comfort, efficiency, and world-class service throughout their journey.