Last updated: 19-12-2025
1. Introduction
Welcome to Lili AI (“Lili,” “we,” “our,” or “us”).
This Privacy Policy explains how we collect, use, store, and protect information when you use our mobile application (the “App”). Our goal is to provide a clear, transparent explanation of how your data is handled, while ensuring compliance with Google Play policies, privacy regulations, and industry-standard practices. Lili AI is an AI-powered companion and chatbot experience allowing users to chat with intelligent characters, unlock content, earn rewards, and interact with various features. Your privacy is extremely important to us, and we are committed to processing your information responsibly and securely. By using the App, you consent to the data practices described in this Privacy Policy. If you do not agree, please discontinue use of the App.
Developer Contact Information Email:
gameslabentertainment@gmail.com
2. Information We Collect
We only collect information necessary to provide the App’s core features, maintain account functionality, deliver rewarded ads, and ensure secure operation. We do not collect sensitive personal data or more information than required.
Google Sign-In
When you sign in using Google Sign-In, we receive only the information required to authenticate your account and create your profile within the App:
Your Google account email address
Your name from your Google profile (used as your default username)
A unique user ID generated by our system
Your Google profile photo URL (stored securely in Firebase for account personalization)
We do not receive or store your Google profile photo, contacts, phone number, or any additional Google account details. This information is used solely for logging in, syncing your data, personalizing your experience, and keeping your account accessible across devices.
Custom Username
If you choose to enter a username manually instead of using your Google profile name, we store this username to identify your account and personalize your experience.
2.1 User Profile & In-App Data
In addition to account information, we collect and store data to provide a personalized experience within the App, including:
User progress and achievements: virtual currency balances (e.g., diamonds), daily streaks, ranks, and points.
Persona and avatar information: saved personas and characters, selected avatars, and custom avatar images.
User preferences and settings: theme, language, notification settings, text size, pronouns, and other in-app customizations.
Goals and interests: user-provided goals, interests, or other personalization inputs.
Gender and pronoun: We collect gender and pronoun information provided by users to personalize the in-app experience and to improve our features and content
Interest and Attraction Preferences: When users create their account, they provide information about the types of characters or personas they are interested in. This information is used solely to personalize the app experience and improve features. This data is not used for advertising purposes and is not shared with third parties.
This information is stored securely in Firebase and is used only to maintain your account, sync data across devices, and provide a personalized experience. It is not used for advertising or AI model training, except as described in the Advertising & Analytics section.
2.2 User-Generated Data
To operate the App and maintain your personalized experience, we store only the minimum information required:
Saved characters and personas and customization settings
Your daily reward progress
Subscription and purchase status
In-app preferences (theme, language, notifications, features)
Chat messages are stored securely in Firebase to maintain conversation continuity and allow device syncing. They remain stored until the user deletes their account. These messages are not used for advertising, profiling, or AI model training.
All chat data is permanently deleted when you delete your account.
We do not store private device images, personal media, or any files unrelated to app functionality.
We do not access or read your personal email inbox or SMS messages. Emails are only received if you voluntarily contact support.
2.3 Automatically Collected Information
To ensure the App functions correctly, we collect limited technical and usage data.
Device Information This includes:
Device model
Operating system version
App version
Basic device capabilities needed to ensure compatibility
This helps us maintain performance on different devices.
General Usage Data
We may collect general, non-identifying usage information such as:
Feature usage counts
Session activity required to provide rewards or track progress
Basic performance indicators (e.g., loading sequences, reward completion)
This data is used solely to maintain app functionality and improve user experience.
We do not collect detailed navigation patterns, personal activity logs, or behavioral analytics beyond what is necessary. Diagnostics & Crash Reports We use Firebase Crashlytics to detect and fix crashes.
This may include:
Error logs
Device model
App version
Crash data does not include chats, emails, or sensitive personal information.
2.4 Permissions Used by the App
To ensure the App functions correctly on different Android versions, the following permissions may be requested:
WRITE_EXTERNAL_STORAGE (Android 9 and below only)
This permission is required only on older Android versions to allow the App to save persona images or downloaded content generated by the user.
We do not access or collect personal photos, videos, or files stored on your device.
POST_NOTIFICATIONS
This permission allows the App to send optional notifications such as rewards, reminders, or feature updates.
A unique notification token may be generated and stored solely for delivering notifications.
We do not share or sell notification tokens.
The App does not request access to contacts, call logs, SMS, microphone, camera, precise location, or any sensitive hardware features.
2.5 Location Information
We do not access GPS or precise location. The App may infer an approximate region (such as country) only if required by third-party services for compliance, such as consent management. This is handled automatically by those services and is not used to personally identify you.
2.6 Advertising Data (AdMob Rewarded Ads)
Rewarded ads are shown through Google AdMob.
AdMob may collect:
Advertising ID
Device information
Reward completion signals needed to deliver rewards
Engagement or impression data
This data collection is controlled by Google and governed by Google’s Privacy & Ads Policies.
You can disable personalized ads at any time through: Device Settings → Google → Ads → Opt out of Ads Personalization We do not personally use or store Advertising ID data.
Lili AI does not share or sell Advertising ID or ad engagement data outside of AdMob.
3. How We Use the Information We Collect
We process your information only for legitimate purposes directly related to the App’s functionality.
3.1 To Provide Core App Features, operate and maintain your account
Deliver AI responses using secure API calls
Sync your characters and personas, preferences, and saved configurations
Provide daily rewards and track your progress
Manage in-app currency and premium content
Load and display your saved settings and chat sessions
3.2 To Improve Performance & Stability
Maintain smooth operation of features
Analyze overall performance trends to address bugs
Improve speed, reliability, and loading times
Identify app crashes or technical issues
3.3 To Support Monetization Features
Process subscription status
Apply premium benefits
Enable rewarded ads that unlock content or bonus rewards
Track reward completion so users receive their correct items
3.4 To Communicate with You
Provide in-app notifications about new features or rewards
Respond to user support inquiries
Inform you about changes or critical system messages
3.5 To Comply with Law & Prevent Abuse
Maintain required purchase records
Detect fraudulent activity
Enforce our Terms of Service
Respond to legal requests where required
4. Third-Party Services Used by Lili AI
We rely on trusted third-party services to operate essential parts of the App. We do not sell personal data, and we share only what is required for functionality.
4.1 OpenAI API (AI Responses)
Your chat messages are securely transmitted to OpenAI to generate AI responses. We send:
Your message text
Persona instructions
Relevant conversation context
We do not send your email address, login data, or purchase details. We implement content filters and moderation to reduce harmful or inappropriate AI responses. If you encounter unsafe content, please report it immediately via Settings → Report Issue. OpenAI temporarily retains API data for up to 30 days for abuse monitoring and then permanently deletes it.
We do not allow your data to be used to train public AI models. For details, see the OpenAI Privacy Policy: https://openai.com/policies/privacy
4.2 Firebase (Google Cloud Services)
We use Firebase for:
Authentication
Secure cloud storage of limited app data
Crash detection
Basic usage and performance analysis
Ensuring your preferences and persona data sync correctly
All Firebase data is stored on Google Cloud using strong encryption and strict access controls. For details, see the Google Firebase Privacy: https://firebase.google.com/support/privacy
4.3 Google AdMob (Rewarded Ads)
AdMob provides rewarded ads that help support the free version of the App. AdMob may process:
Advertising ID
Device information
Interaction data necessary for ad functioning
This is handled directly by Google under their own privacy policies. For details, see the Google AdMob & Ads Privacy: https://policies.google.com/privacy
4.4 Google Play Billing
Google processes all purchases. We receive a confirmation that allows us to apply rewards or activate subscriptions. We do not receive card numbers or full payment information.
5. Data Storage, Protection & Retention
5.1 Data Storage Locations
Your data is stored securely in Google Firebase servers. Some minimal settings may be stored locally on your device for faster performance. Data may be processed in multiple regions depending on Google Cloud infrastructure.
5.2 Security Measures
We employ industry-standard security, including:
Encrypted communication via TLS/HTTPS
Encrypted data at rest
Restricted internal access
Authentication via Google Sign-In
Automatic monitoring for suspicious activity
5.3 Data Retention & Deletion
We retain your data only while your account is active. You can permanently delete your account and all stored data at any time using: Settings → Delete Account
Alternatively, you can submit a verified deletion request via email at gameslabentertainment@gmail.com including your User ID.
You can do this simply by following the steps that you see on this webpage link: https://sites.google.com/view/lili-ai-data-deletion/home
Upon requesting deletion:
Both server data and backups are included
All personal data is removed from active servers within 30 days Some purchase records may be retained as required for legal or accounting purposes.
6. Data Sharing & Disclosure
We do not sell personal data. We only share information with:
OpenAI (for AI message processing)
Google Firebase (cloud storage & app infrastructure)
Google AdMob (rewarded ads)
Google Play Services (authentication & billing)
We may also share data if required:
To comply with legal obligations
To prevent fraud or abuse
In the event of a business transfer (e.g., merger or acquisition)
7. Your Privacy Rights
Your rights depend on your region, but we offer strong privacy controls for all users.
7.1 EU/EEA Users (GDPR) You may:
Access your data
Request correction
Request deletion
Withdraw consent
Request a copy of your data
File a complaint with your local authority
7.2 California Residents (CCPA/CPRA)
If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
You may request:
Access to the categories of personal data we collect
Deletion of your personal data (unless an exception applies)
Correction of inaccurate information
Information about how your data is used
We do not sell or share your personal information as defined under the CCPA.
We may use advertising and analytics services, which you can disable using your device settings.
To exercise these rights, contact us at:
📧 gameslabentertainment@gmail.com
Include your User ID so we can verify your request.
7.3 Nevada Residents:
Nevada residents may opt out of the sale of certain personal information.
We do not sell personal data as defined under Nevada law.
If you wish to submit a “Do Not Sell” request, contact:
📧 gameslabentertainment@gmail.com
7.4 Brazil Residents (LGPD)
Users in Brazil have rights under the Brazilian General Data Protection Law (LGPD), including:
Confirmation of processing
Access to your data
Correction of inaccurate or outdated data
Data deletion
Data portability
Information about data sharing
Withdrawal of consent
Requests can be made at:
📧 gameslabentertainment@gmail.com
7.5 Virginia Residents (VCDPA)
If you live in Virginia, you may:
Request access to your personal data
Request correction
Request deletion
Request a copy of your data
Opt out of targeted advertising or profiling
Contact: 📧 gameslabentertainment@gmail.com
We will respond within the required timelines under the VCDPA.
7.6 All Users Worldwide may:
Delete their account directly inside the App
Request data export
Update preferences and settings
Disable personalized ads through device settings
For privacy-related requests: Email: gameslabentertainment@gmail.com
Include your User ID so we can verify your identity.
8. Children’s Privacy
8.1 Age Restriction
The app includes an age-verification step, Lili AI is intended for users aged 17 and older. By using the App, you confirm that you meet this age requirement.
8.2 Collection from Minors
We do not knowingly collect personal data from anyone under 17. This includes account information, chat messages, or any other user-generated content.
8.3 Actions if a Minor Registers
If we become aware that a minor has created an account, we will:
Delete the account promptly
Remove any associated personal data from our servers
Prevent future access to the App
8.4 Parental Guidance and Responsibility
Parents or guardians are responsible for supervising their children’s use of the App. If you believe your child has provided information to Lili AI, please contact us immediately at gameslabentertainment@gmail.com so we can take appropriate action.
8.5 Data Retention for Compliance
In some cases, limited anonymized or aggregated data may be retained for legal, regulatory, or safety purposes, but this does not include personally identifiable information. Such data cannot be used to identify any user.
9. Advertising & Analytics
9.1 Advertising Rewarded ads
These ads support the free version of the App. AdMob’s data practices are governed by Google’s policies. You may opt out of personalized ads through device settings.
9.2 Analytics We use
Firebase tools to measure general app performance, anonymous, aggregated usage metrics only, crash frequency, and feature stability. This data does not personally identify you. This data is never linked to personally identifiable information or chat content.
10. International Data Transfers
Because Firebase and OpenAI operate globally, your data may be processed in secure data centers outside your country. These transfers comply with applicable legal frameworks such as EU Standard Contractual Clauses.
11. Data Breach Procedures
If a data breach occurs, we will notify affected users as required by law and provide guidance on protective steps.
12. Third-Party Links
The App may include links to external websites or resources. Those services have their own privacy policies, and we are not responsible for their practices.
13. Changes to This Policy
We may update this Privacy Policy to reflect:
New features, legal changes, and improvements in our data practices
If major updates occur, we will notify users via in-app notice, email, or both.
14. Contact Us
For questions, data requests, or concerns: Email: gameslabentertainment@gmail.com
We typically respond within 2-3 business days