PRIVACY POLICY

Last Updated: 4-05-2026

EMERG LifeLink ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the EMERG LifeLink mobile application and related services.

By using the application, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

When you register or use our services, we may collect:

• Full Name

• Phone Number

• Email Address

• Date of Birth

• Gender

• Blood Group

• Profile Photograph (optional)

• Address

• City, State, and Country

Location Information

We may collect your device location to:

• Find nearby blood donors

• Display nearby blood banks

• Improve emergency blood request services

Location access is only used with your permission.

Health-Related Information

To facilitate blood donation services, we may collect:

• Blood Group

• Donation History

• Donor Availability Status

We do not collect detailed medical records unless voluntarily provided by the user.

Device Information

We may automatically collect:

• Device Model

• Operating System

• Application Version

• Device Identifiers

• IP Address

• Usage Analytics

2. How We Use Your Information

We use your information to:

• Create and manage user accounts

• Connect donors with recipients

• Process blood requests

• Display nearby donors and blood banks

• Send emergency notifications

• Improve application functionality

• Provide customer support

• Prevent fraud and misuse

• Comply with legal obligations

3. Sharing of Information

We may share information:

With Other Users

When a blood request is made, limited information such as:

• Name

• Blood Group

• Contact Number

• Location

may be visible to relevant donors or recipients.

With Healthcare Partners

Information may be shared with:

• Hospitals

• Blood Banks

• Emergency Response Teams

only when necessary to facilitate blood donation and emergency assistance.

Legal Requirements

We may disclose information if required by law, court order, or governmental authority.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

You may request account deletion at any time.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Delete your account and personal data

• Withdraw consent

• Restrict processing of data

• Request a copy of your information

To exercise these rights, contact us using the details below.

7. Children's Privacy

EMERG LifeLink is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child, we will take appropriate steps to remove it.

8. Notifications

The application may send:

• Emergency Blood Request Alerts

• Donation Reminders

• Service Updates

• Important Announcements

You may manage notification preferences through your device settings.

9. Third-Party Services

Our application may use third-party services such as:

• Google Firebase

• Google Maps

• Push Notification Providers

• Analytics Services

These services may collect information according to their respective privacy policies.

10. Account Deletion

Users may request deletion of their account by:

• Using the "Delete Account" option within the application, or

• Contacting us directly

Upon successful verification, personal information will be deleted or anonymized unless retention is required by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted within the application and reflected by the updated "Last Updated" date.

Continued use of the application after changes become effective constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

EMERG LifeLink

Email: support@emerglifelink.com