Library Training Resource

Welcome to Litchfield Public Library Training Website

This training website was developed to help library staff members to meet the information needs of our patrons.

As a part of the Pioneerland Library system our mission is to make "the world of knowledge and ideas accessible to the communities we serve by providing resources for their educational, informational, cultural, and recreational needs in a safe and respectful environment. " (Pioneerland Library System, (n.d.).

Goals:

The goal of this training website it provide Litchfield Library staff with training opportunities to help staff members meet the needs of our patrons. The training resources included on this website will help staff members to provide better customer service to our patrons.

  • Utilize the Sierra Library Management System to help manage different library tasks including placing holds, checking materials in, etc.
  • Providing excellent customer service to our patrons
    • Effective Communications strategies that you can use to provide excellent customer service
      • Strategies library staff can utilize to help defuse tense situations
      • How to conduct a Reference Interview
      • How to use online databases to help meet the information needs of our patrons
  • Library Ethics and protecting the confidentially and privacy of our patrons

How to navigate and use this website:

You can navigate this website by using the tabs to access the training materials. The training content is organized into three categories:

Reference:

Pioneerland Library System. (n.d.). About Pioneerland Library System. Retrieved February 24, 2017, from http://www.pioneerland.lib.mn.us/about.htm

Library Training Website: Created by Breanne Nelsen for KSP 698 Designing Online Training Technology Resources.