Is your Lexmark printer not printing when you send a document from your computer? The problem can happen because of a connection issue, an offline printer, a stuck print queue, an outdated driver, low toner, or incorrect printer settings.
Before assuming that your Lexmark printer has a hardware problem, try a few basic troubleshooting steps. In many cases, you can get the printer working again without replacing any parts
Start with the printer itself.
Make sure the printer is turned on and does not show an error message on its display. Check for paper jams, empty paper trays, open covers, or other warning messages.
If the printer shows an error, resolve that problem first and then try printing again.
Also check the toner or ink level. A very low or empty cartridge can prevent normal printing on some models.
A connection problem is one of the most common reasons a printer does not print.
For a USB printer, make sure the cable is firmly connected to both the printer and computer. If possible, try another USB port.
For a wireless Lexmark printer, make sure the printer is connected to the correct Wi-Fi network. Your computer should also be connected to the same network.
If you recently changed your Wi-Fi password or router, you may need to reconnect the printer to the new network.
Windows may show your Lexmark printer as offline even when the printer is turned on.
Open Settings > Bluetooth & devices > Printers & scanners.
Select your Lexmark printer and check its status.
If Windows shows the printer as offline, check the connection and restart both the printer and computer.
For network printers, also check that the printer has a valid network connection.
A stuck document can prevent new print jobs from being processed.
Open your Lexmark printer from Printers & scanners and select Open print queue.
Cancel documents that are stuck in the queue.
After clearing the queue, send a new document to print.
If a document refuses to disappear from the queue, restarting the Windows Print Spooler service may help.
The Print Spooler is a Windows service that manages print jobs.
Press Windows + R.
Type services.msc and press Enter.
Find Print Spooler in the list.
Right-click it and select Restart.
Then try printing your document again.
If the Print Spooler repeatedly stops, there may be a driver, Windows, or print queue problem that needs further troubleshooting.
Sometimes the printer is working correctly, but the document is being sent to a different printer.
When you select Print from an application, check the printer name carefully.
Choose your Lexmark printer from the list and then select Print.
You can also set your Lexmark printer as the default printer in Windows if you use it regularly.
A damaged, outdated, or incompatible driver can stop your printer from working.
Open Device Manager in Windows and look under Printers or Print queues.
Find your Lexmark printer and check its driver.
If an update is available, install the appropriate driver. You can also download the latest driver designed for your exact Lexmark model from Lexmark's official website.
Avoid installing drivers from unknown third-party websites.
If the printer still does not print, removing and reinstalling it can fix configuration problems.
Go to Settings > Bluetooth & devices > Printers & scanners.
Select your Lexmark printer and choose Remove.
Restart your computer.
Then select Add device and allow Windows to search for your printer.
For a wireless printer, make sure it is already connected to your Wi-Fi network before adding it again.
Look inside the printer for paper jams or incorrectly loaded paper.
Make sure the paper guides are positioned correctly and that the tray is not overloaded.
Also check the toner cartridge. If the toner is empty or incorrectly installed, the printer may not produce a normal printout.
If you recently replaced the toner, remove it and reinstall it carefully.
A test page can help determine whether the problem is with the printer or your computer.
If your Lexmark printer can print a test page directly from its control panel but does not print from Windows, the problem may be related to the computer, driver, connection, or print queue.
If the printer cannot print its own test page, check for printer errors, paper problems, toner issues, or possible hardware problems.
If the problem started suddenly, restart the complete setup.
Turn off the Lexmark printer and computer.
If you use Wi-Fi, restart your router as well.
Wait for the network to become available, turn the printer back on, and then start your computer.
Try printing again.
Why is my Lexmark printer not printing?
Common causes include connection problems, an offline printer, stuck print jobs, driver problems, paper jams, low toner, or incorrect printer settings.
Why does my Lexmark printer say offline?
The printer may have lost its network connection, the computer may be using an old connection, or Windows may have detected a communication problem.
How do I clear the Lexmark print queue?
Open the printer's print queue in Windows and cancel the documents that are waiting. If they do not clear, restart the Print Spooler service.
Should I reinstall my Lexmark printer driver?
If updating the driver does not solve the problem, removing the printer and installing the correct driver again can resolve damaged or incorrect driver settings.
Why is my Lexmark printer connected but not printing?
Check the selected printer, print queue, Print Spooler, driver, paper, and toner. A printer can show as connected while still having a problem with Windows printing.
When a Lexmark printer is not printing, start with the simple checks. Make sure the printer is powered on, connected correctly, has paper and toner, and is not showing an error.
Then check the printer status, clear the print queue, restart Print Spooler, and verify the printer driver. If the problem continues, remove the printer from Windows and add it again.