How can I print a copy of my Order Invoice?

You should receive an order confirmation email that includes your invoice within 24 hours. If you do not receive a confirmation email you can access your invoice by following the below steps.

▼ Sign in to your account

1. After you are logged in, locate "Order Status" on the left side navigation menu and click [View] next to All Orders.

2. Locate and click the order number you wish to review.

3. Order information will be available for printing.

▼ If you checked out as a guest

1. Access the Track My Order function

2. Enter the following information into the form and select "Track Order"
   Order Number
   Email Address
   Zip Code (billing address)

3. Order information will be available for printing and review

How do I Cancel or Change my order?

Need to modify your order?

We're fans too and want you to represent your team as soon as possible!

We make every effort to process your order the minute it's placed, therefore, we cannot guarantee that changes can be made once your order has been submitted. If an update is needed, please Contact Us and we will do what we can to make it right.

Important Information:

• While we will make every effort to update your order, the following items cannot be modified or cancelled once your order is placed

  • Customized Items - These are items with any personalization, including player names/numbers or personal requests, produced by LAR.

  • Personalized Manufacturer Direct Items - These are items with any customizations, including player names/numbers or personal requests, produced by a third party vendor

• Because of the production timeframe for these items, we are unable to make changes once the order is submitted

Why was my order cancelled?

Order Cancellation Reasons

We will be unable to fulfill your order/item if one of the following scenarios takes place:

• Out of Stock

  • The item(s) you purchased is no longer available when we go to ship your order

• Order Verification

  • We are unable to verify your billing/payment information

• Customized Requirements

  • The merchandise purchased is in violation of one of the following requirements:

    • Team Licensing Restrictions

    • No slang, phrases or profanity will be accepted

When we are unable to process an order, we will automatically cancel and refund your item. You will receive an email confirmation notifying you of this change. Once the refund is processed it can take up to 2-7 business days for this to reflect on your account statement.

Why is my order missing an item?

Missing Item

If you have received an order and it was missing an item(s), please review Partial Shipments and Special Event Merchandise prior to contacting customer service.

Please note: All missing merchandise must be reported within 90 days of your order's ship date. If we are notified of a missing item(s) after this timeframe, we will be unable to process your request.

If you are reporting a missing item(s) and there is no reason that it would have shipped separately, then please follow the instructions below:

1. Contact Us

2. Please provide us with detailed information on which item(s) was missing.

3. Indicate if you would prefer a refund or a replacement item

Before ordering please read the following: