Updated Date: January 1, 2026
Effective Date: January 1, 2026
【Summary】
Welcome to the game [來自地獄的約定] provided by [Skygevity Enterprise LLC] (hereinafter referred to as "We"). We will further elaborate on how we collect, use, store and share your personal information when you use our game services through this Privacy Policy, as well as your relevant rights and other matters. This Policy forms an integral part of the Service Agreement. The key points are as follows:
This Policy applies to all products and services we provide (collectively the "Relevant Services" or "Services"). When you use any single service, you agree to accept this Policy and the specific privacy clauses issued in such single service (hereinafter the "Specific Clauses"). Under such circumstances, both the Specific Clauses and this Policy shall be binding on you simultaneously.
If there is an inconsistency between the Specific Clauses and this Policy with regard to provisions of the same type, the Specific Clauses shall prevail within the scope governed by them. If a single service provided by us is not applicable to this Policy, such service shall explicitly state the exclusion of this Policy in an appropriate manner.
【Important Reminders】
Before using the Relevant Services, please read and fully understand this Policy carefully, especially the provisions marked in bold / bold underlined text, which you shall read with priority. Please confirm your full understanding and consent before you start using the Services. If you disagree with the contents of this Policy, the Relevant Services may fail to operate normally or fail to achieve the service effects we intend to deliver, and you shall immediately stop accessing or using the Services. Your use or continued use of the Services shall constitute your consent that we may collect, use, store, share, transfer and disclose your personal information in accordance with this Policy (including updated versions).
If you have any questions regarding this Policy or matters related thereto after reading it, you may contact us via the feedback channels listed in the chapter "How to Contact Us", and we will respond to you as soon as possible.
I. How We Collect and Use Your Personal Information
During your use of the Relevant Services, we will collect information you actively provide or information generated from your use of the Services in the following ways, for the purpose of providing and optimizing our Services and safeguarding the security of your account:
(I) Channels through which we collect and obtain your personal information
1.Information provided by you, for example:
(1) When you register an account for the Services or use the Services, we will collect your online identity information and commonly used device information to identify you as a user of the game. If you log in to the game by associating accounts via [other communication methods or partner accounts], we will collect your relevant information to save your login credentials for you to log in across different devices.
Personal information referred to in this Privacy Policy includes: basic information (including full name, date of birth, gender, residential address, mobile phone number, email address); personal identity documents (including ID card, military officer certificate, passport, driver’s license, etc.); facial features; online identity information (including system account, IP address, email address, and relevant passwords, passcodes, security answers related to the foregoing); personal property information (transaction and consumption records, virtual asset balances, etc.); address book; personal internet browsing records (including website browsing history, software usage records, click logs); commonly used device information (including hardware model, device MAC address, operating system type, software list, unique device identifiers (such as IMEI / Android ID / IDFA / OPENUDID / GUID, SIM card IMSI information and other data describing the basic status of your commonly used devices)); personal location information (including travel records, precise positioning data, accommodation information, longitude and latitude coordinates, etc.).
Sensitive personal information refers to information that, once leaked, illegally provided or misused, may endanger personal and property safety, and easily lead to damage to personal reputation, physical and mental health, or discriminatory treatment. Sensitive personal information covered in this Policy includes: your property information (including transaction records and virtual asset balances); facial recognition features; personal identity documents (including ID card, military officer certificate, passport, driver’s license, household register); online identity information (including account name, account nickname); other information (including address book, travel records, website browsing history, accommodation information, precise location data, device storage permissions, acceleration sensor permissions).
To better provide you with game services and improve your gaming experience, we may use information related to your game account such as nickname, avatar, as well as your in-game operations and game data (collectively the "Aforementioned Information", including but not limited to your login status, match records/status, achievement data, etc.), and may display such Aforementioned Information to yourself, other users or your friends. Depending on the specific game product, we may provide you with relevant permissions to set whether to display the foregoing information.
(2) Shared information you provide to other parties via the Relevant Services, and information you store while using the Services.
To better provide you with game services and improve your gaming experience, we may collect information related to your login and your in-game operations and game data (collectively the "Aforementioned Information", including but not limited to your login status, match records/status, achievement data, etc.) for use, and may display such Aforementioned Information to yourself, other users or your friends. Depending on the specific game product, we may provide you with relevant permissions to set whether to display the foregoing information.
2.Information shared by other parties, i.e., information about you provided by other users when they use the Services.
3.Information we automatically collect from your usage of the Services, such as log data and location information.
Log data: When you use our Services, we may automatically collect relevant information and store it as service logs.
(1) Device information: e.g., device model, operating system version, unique device identifier, battery level, signal strength, etc.
(2) Software information: e.g., software version number, browser type. To ensure a secure operating environment or deliver required services, we collect information about mobile applications and other software you use.
(3) IP address.
(4) Service log data: e.g., information you search for and view, service failure logs, referral URLs, etc.
(5) Communication log data: e.g., accounts you communicated with while using the Services, communication time and duration.
Location information: When you use location-based Services, we may record your device’s location data to deliver relevant services to you.
(1) We may obtain your geographic location via IP address, GPS, WLAN (WiFi) or base stations during your use of the Services;
(2) Information provided by you or other users may contain your geographic location, e.g., your account information may include your region, and photos shared by you or others may contain geotag data.
Other relevant information:
(1) You need to provide basic registration or login information including mobile phone number, email address, and create your account username and password for us to deliver Services to you.
(2) We collect friend lists, group lists, voiceprint feature values to help you better use our products or Services. If you enable the address book import function, we will encrypt your contacts’ names and phone numbers and only collect the encrypted data.
(3) Device storage permission, for reading and writing game data.
(4) Acceleration sensor permission, to support screen rotation functions.
4.Information you submit via our customer service or when participating in our events, e.g., name, phone number, residential address filled in questionnaires for online activities.
5.Information obtained from third-party partners: We may acquire information generated or shared when you use services provided by third-party partners. For example, when you log in via [other communication methods or partner accounts] to access third-party partner services, we may obtain the name and login time of such third-party services to facilitate your authorization management. Please carefully review the user agreements or privacy policies of third-party partners.
6.For some standalone Services, you do not need to register as a user or provide the above information if you only use basic functions such as browsing and searching. You may also fill in or supplement other optional information during registration, login or subsequent use (e.g., nickname, avatar, gender, hometown, occupation, education background, date of birth, hobbies). Such supplementary information helps us provide personalized recommendations and optimized service experience, but failure to provide it will not affect your access to core functions of the Services.
7.Certain functions of partial Services require you to provide specific sensitive personal information to implement designated features. If you choose not to provide such information, you may be unable to use specific functions of the Services or face corresponding restrictions during gameplay, while other core functions will remain unaffected. By voluntarily providing your sensitive personal information, you authorize us to process such information in the manner and for the purposes stated in this Policy.
Please note that standalone device information and log data cannot identify a specific natural person. If we combine such non-personal information with other data to identify a specific natural person, or combine it with personal information for use, such non-personal information shall be deemed personal information during the combined usage period. Unless you grant authorization or laws and regulations stipulate otherwise, we will anonymize or de-identify such personal information. During combined usage, such data will be processed and protected as your personal information in accordance with this Policy.
(II) Purposes for which we collect and use the following types of your personal information
1.Identity authentication
In compliance with relevant laws, regulations and regulatory requirements, or to verify your real identity, secure systems and Services, and implement other specific service functions, we may require you to provide real identity information (e.g., full name, ID card, passport, driver’s license, household register, facial features, fingerprints) to complete identity authentication. Such information qualifies as sensitive information. If you refuse to provide the above real-name identity information, we cannot provide you with corresponding functions and Services, or you will face restrictions during gameplay.
(1) For identity authentication purposes, you authorize us to submit, query and verify your foregoing identity information with identity verification institutions (such as personal credit bureaus, government departments, etc.) either by ourselves or entrusted third parties.
2.Service delivery
We deliver all core functions and Services based on collected information, including basic gameplay, player interaction, live streaming, in-app purchases, etc.
3.Fulfill your personalized demands
We adjust language settings, location-based assistance and other features according to your collected information to meet your individual needs.
4.Product development and service optimization
For example, we record and analyze system failure logs to optimize Services when malfunctions occur. We may use information collected from one Service to deliver targeted content or personalized information in other Services we provide. We may invite you to participate in service surveys to help us improve existing Services or design new products; we may also use your data for software updates.
5.Security assurance
To enhance the security of our Services and partner services, protect personal and property safety of you, other users and the public, prevent phishing websites, fraud, network vulnerabilities, computer viruses, cyberattacks and intrusions, and accurately identify violations of laws, regulations and platform rules, we may collect, use and integrate your account data, transaction records, device information, log data, as well as information obtained by our affiliates and partners with your authorization or in accordance with laws. We use integrated data to comprehensively assess account and transaction risks, conduct identity verification, detect and prevent security incidents, and adopt necessary recording, auditing, analysis and disposal measures in accordance with laws.
6.Customer service and user response
When you contact customer service or use other user response channels (e.g., after-sales applications, personal information protection complaints, other user requests), we may require you to provide necessary personal information to match and verify your user identity, safeguarding your account and system security. We may also retain your contact information (contact details you used to reach us or provided proactively), communication/call records and content between you and our support team, and other necessary information related to your requests, to contact you, resolve your issues, or record handling plans and outcomes.
7.Other legitimate uses
You acknowledge and agree that after collecting your personal information, we may conduct de-identification processing via technical means. De-identified data cannot identify your identity, and we may analyze and commercially utilize such de-identified user database without obtaining additional consent from you.
Please note that if we intend to use your personal information for purposes not stated in this Policy or collect additional personal information not mentioned herein, we will notify you and obtain your explicit consent in advance via page prompts, interactive processes, website announcements or other methods. Once you consent, such additional purposes shall form part of this Policy, and the additional information shall also be governed by this Policy.
8.You acknowledge and agree that certain standalone Services require you to enable specific device access permissions to implement corresponding information collection and usage as follows:
(1) After enabling album and/or camera permissions, you may upload and capture photos/images/videos to post content, leave comments, live stream, or provide proof materials to customer service.
(2) After enabling address book permissions, we may access your contact list to provide friend status queries, send invitations for your contacts to use our Services, and share content/products with people you know.
(3) After enabling microphone and voice permissions, you may use voice chat to interact with our products or other users, or communicate with customer service via voice.
(4) After enabling location permissions, we may obtain your geographic location to enable interaction with nearby friends.
(5) After granting calendar read/write permissions, we may access your schedule to provide event recording and reminders.
Most mobile devices support revoking such permissions at any time; please refer to your device manufacturer or service provider for specific operations. Enabling any permission represents your authorization for us to collect and use corresponding information to deliver matching Services. Revoking any permission means you withdraw such authorization, and we will cease collecting corresponding information and cannot provide the functions dependent on that permission. However, revoking permissions will not affect information collection and processing previously conducted based on your prior authorization.
9.Exceptions to consent requirement for information collection
In accordance with relevant laws and regulations, we may collect your information without obtaining your consent under the following circumstances:
(1) Matters related to national security and national defense security;
(2) Matters related to public security, public health and major public interests;
(3) Matters related to criminal investigation, prosecution, trial and judgment enforcement;
(4) Circumstances necessary to safeguard the vital personal and property interests of you or other individuals where obtaining consent is impracticable;
(5) Information you voluntarily disclose to the public;
(6) Information collected from legally disclosed public sources, such as legitimate news reports and government public disclosures;
(7) Information necessary to perform contracts at your request;
(8) Information necessary to maintain stable and secure operation of Services, such as detecting and resolving product malfunctions;
(9) Information necessary for legitimate news reporting;
(10) Statistical or academic research conducted by academic institutions for public interest purposes, with all identifiable personal information removed via de-identification before publication of research results;
(11) Other circumstances stipulated by laws and regulations.
10.Rules for obtaining consent after purpose changes
We will only use your personal information within the scope of purposes stated in this Policy. If we intend to use your personal information beyond the original stated purposes or scopes with direct and reasonable relevance, we will notify you and obtain your explicit consent prior to such new usage.
11.Third-party SDK Integration Note
(1) Our product integrates SDKs that collect your device MAC address, unique device identifiers (IMEI / Android ID / IDFA / OPENUDID / GUID, SIM card IMSI data) for statistical analysis, calibrate report data via geographic location, and provide basic anti-cheating capabilities. Personal information collected by this game will not be synchronized to the aforementioned third-party integrated SDKs.
12.Market SDK Integration for Game Operation
To ensure normal game operation, the game integrates market SDKs, which we conduct security monitoring for:
(1) Purpose of use: Market SDKs provide account login, real-name authentication and recharge services.
(2) Types of personal information involved: WeChat and QQ login data, real-name identity information, device ID, device name, device model and version, system version, IP address, MAC address, application ID, network type, game logs, recharge and consumption records, game identification data, hardware and operating system information, text, images, voice, video, geographic location data, etc.
II. How We Use Cookies and Similar Technologies
(I) Application of Cookie Technology
1.We or our third-party partners may obtain and store your information as log data via Cookies or similar technologies.
2.Cookies deliver a simple and rich web experience for users. A Cookie is a small piece of data sent from a web server to your browser and stored on your hard drive. We use Cookies to benefit users. For example, you may choose to save your username in a Cookie to streamline login to our virtual community next time you access the Services. Cookies help us identify pages and content you access, time spent on our specific Services, and your service preferences.
3.Cookies enable us to serve you faster and better. However, you may control whether and how your browser accepts Cookies. Please refer to your browser’s documentation for detailed instructions.
4.We and third-party partners may collect and store your information via Cookies or similar technologies.
(II) Purposes for our proprietary Cookies or similar technologies
1.Identity verification: Cookies verify your identity when you access our Services to secure your account.
2.Security: Cookies protect data and service security by detecting cheating, hacking and fraud on our products. For example, Cookies store authentication tickets verified by servers to block various attacks and prevent unauthorized cross-site access or identity impersonation.
3.Preference storage: Analyze your usage habits to retain your customized display and style settings for our Services.
4.Analysis and research: Track your usage patterns to improve existing products and develop new features.
5.Service optimization: Track time spent on each service step to analyze and optimize user experience.
III. Circumstances Under Which We May Share, Transfer or Disclose Your Personal Information
(I) Sharing
We comply with laws and regulations and strictly restrict information sharing. Except for the following circumstances, we will not share your personal information with external third parties without your consent:
1.We may share your personal information with third-party partners (third-party service providers, contractors, agents, app developers, etc., who may be located outside your jurisdiction) solely for external processing purposes. Such third parties shall process your information in accordance with our instructions, this Privacy Policy and strict confidentiality and security measures for the following purposes:
(1) Deliver our Services to you, e.g., payment service providers, platform merchants, data service vendors (network monitoring, statistics, analytics), third-party logistics providers;
(2) Fulfill the purposes specified in Section I "How We Collect and Use Your Personal Information";
(3) Perform our obligations and exercise our rights under the Service Agreement and this Policy;
(4) Understand, maintain and improve our Services.
When sharing your information with the above third parties, we adopt encryption, de-identification and other measures to protect your data security.
2.Necessary sharing with affiliates: To provide consistent unified account-based Services and facilitate unified account management and security protection, your personal information may be shared between Us and our affiliates as needed.
3.Sharing upon your legitimate request or explicit authorization.
4.Sharing upon legitimate requests from your legal guardians.
5.Sharing as stipulated in separate service agreements (including online electronic agreements and corresponding platform rules) or other legal documents signed with you.
6.Sharing for academic research purposes.
7.Sharing for legitimate social public interest purposes.
We only share your personal information for legitimate, proper, necessary, specific and clear purposes. We sign strict confidentiality agreements with all companies, organizations and individuals we share personal information with, requiring them to process data in compliance with our instructions, this Policy and other relevant confidentiality and security measures.
(II) Transfer
1.In the event of business transactions including merger, acquisition, asset transfer leading to transfer of your personal information to third parties, we will notify you via public announcements of relevant arrangements. We will continue to protect your personal information in accordance with laws and regulations and standards no less stringent than those set forth in this Policy, or require the new controller to do so; otherwise, the new entity shall re-obtain your explicit consent.
2.We will transfer your personal information to other parties only with your explicit consent.
(III) Disclosure
We will disclose your personal information only under the following circumstances, with industry-standard security protection measures in place:
1.Disclosure in the manner you explicitly consent to, upon your request;
2.Disclosure required by laws, regulations, mandatory administrative law enforcement or judicial demands:
(1) Comply with applicable laws and regulations;
(2) Comply with court judgments, rulings or other legal procedures;
(3) Comply with requests from relevant government authorities or other legally authorized organizations;
(4) We have reasonable grounds to confirm compliance with applicable laws and regulations;
(5) For legitimate and necessary purposes to enforce service agreements and this Policy, safeguard social public interests, and protect personal and property safety and other legitimate rights of our clients, Us, our affiliates, other users or employees.
When receiving information disclosure requests under laws and regulations, we require recipients to provide corresponding legal documents such as subpoenas or investigation notices. We firmly believe that information requested by law enforcement authorities shall remain transparent to the maximum extent permitted by law. We conduct rigorous reviews of all requests to verify legal basis and limit data disclosure to only data lawfully required for specific investigations.
(IV) Exceptions to prior consent for sharing, transfer and disclosure
Prior consent is not required for sharing, transferring or disclosing your personal information under the following circumstances:
(1) Matters related to national security and national defense security;
(2) Matters related to public security, public health and major public interests;
(3) Judicial or administrative law enforcement related to criminal investigation, prosecution, trial and judgment enforcement;
(4) Circumstances necessary to safeguard the vital personal and property interests of you or other individuals where obtaining consent is impracticable;
(5) Information you voluntarily disclose to the public;
(6) Information collected from legally disclosed public sources, such as legitimate news reports and government public disclosures.
Sharing, transferring or disclosing de-identified personal information under laws and regulations, provided the receiving party cannot restore and identify the information subject, shall not be deemed external sharing, transfer or public disclosure of personal information, and no separate notification or consent is required for storage and processing of such data.
IV. How We Store and Protect Your Personal Information
We store your personal information only for the period necessary to fulfill the purposes stated in this Policy and the shortest retention period required by laws and regulations. If we discontinue Services or operation, we will immediately cease collecting your personal information, notify you in advance in compliance with laws and regulations, and delete or anonymize your personal information after service termination, unless otherwise stipulated by laws and regulatory authorities.
(I) Storage of information
1.Storage methods and retention periods
(1) We store your information via secure approaches including local storage (e.g., APP data caching), databases and server logs.
(2) In general, we retain your personal information only for the period necessary to deliver Services or as required by laws and regulations.
2.Storage location of information
We store personal information collected within China within the territory of China in accordance with laws and regulations, except for the following cases:
(1) Explicit provisions under laws and regulations;
(2) Your authorized consent;
(3) Cross-border scenarios involved in the Services you use, which require us to transmit your personal information overseas.
For the above exceptions, we will ensure sufficient protection for your personal information in compliance with this Policy and national laws and regulations.
3.Notification upon product or service discontinuation
If our product or service ceases operation, we will issue a public notice in accordance with laws and regulations and protect your legitimate rights and interests in compliance with legal requirements.
(II) Information security
1.Security protection measures
(1) We strive to safeguard your information security to prevent leakage, loss, improper use, unauthorized access and disclosure of your information via multi-layered security measures, including technical protection tools, management system controls and comprehensive security architecture.
(2) Technical tools we adopt include but are not limited to firewalls, encryption (e.g., SSL), de-identification/anonymization, access control mechanisms, etc. We continuously strengthen local security capabilities of software installed on your device; for example, partial local encryption is performed on your device to secure data transmission. We monitor applications installed on your device and running processes to defend against viruses, trojans and malicious programs.
(3) We adopt strict access permission control and multi-factor authentication technology to prevent unauthorized access to personal information.
(4) We recommend you pay full attention to personal information protection when using our products and Services, and we provide multiple security functions to assist you in protecting your data.
2.Response measures for security incidents
(1) In the event of personal information leakage or other security incidents, we will activate emergency response plans to contain incident escalation. After a security incident occurs, we will notify you of basic incident details, disposal and remedial measures taken or to be implemented, and corresponding risk mitigation advice via public announcements or emails. If individual notification is impracticable, we will issue public warning notices.
(2) The internet is not an absolutely secure environment. Communications such as emails, instant messaging, social software or other tools cannot guarantee full encryption. We recommend you set complex passwords and take care to protect your personal information.
(3) Please understand that due to technical limitations and inherent risk prevention boundaries, even with comprehensive security measures, absolute 100% data security cannot be guaranteed. The systems and communication networks you use to access our Services may encounter issues outside our control.
(4) Please properly keep your account, password and other identity credentials. We identify your identity via your account, password and other identity elements when you use the Services. Once such credentials are leaked, you may suffer losses and adverse impacts. If you suspect your account, password or other identity elements have been leaked, contact us immediately to minimize potential damages.
3.Additional security measures
(1) We implement full lifecycle data control via confidentiality agreements with all personnel accessing data, monitoring and audit mechanisms. We regularly conduct security training to raise employee awareness of personal information protection.
(2) We adopt all reasonable and feasible measures to avoid collecting irrelevant personal information.
V. How You May Manage Your Personal Information
1.Access, update and deletion
(1) You may access, modify and delete your registered information and other personal information during use of the Services, or contact us for assistance. The scope and methods for you to access, modify and delete personal information depend on the specific Services you use, and we will respond and process your requests within 15 working days upon receipt.
(2) For example, if you wish to stop sharing geographic location data when using location-based Services, you may disable device location functions via your hardware/software service provider. We recommend you review relevant guidance documents.
(3) Unless otherwise stipulated by laws and regulations, we may not immediately delete or correct corresponding information in backup systems upon your request to modify or delete personal information or apply for account cancellation; backup data will be updated accordingly during periodic backup cycles. We will delete or correct data as requested by you or required by laws; data required to be retained by laws and regulations will no longer be used for daily business operations.
2.Public sharing
Many of our Services allow you to share information publicly with your social networks and all platform users, such as content you upload or publish, replies to other users’ posts, photos/videos or text posted in public areas visible to all users, as well as location data associated with such content. Unless you delete your shared content, such information may remain visible to the public indefinitely. Even after you delete shared content, third parties independent of Us may cache, copy or store such information, or retain it within public domains. We shall not be liable for information leakage arising from public disclosure by you via the above channels. Therefore, please carefully consider whether to disclose information publicly through such functions.
3.Account cancellation
(1) Subject to the service agreement terms for standalone Services and relevant national laws and regulations, your service account may be cancelled or deleted. After account cancellation or deletion, all service data under such standalone Service linked to your account will be deleted or processed in accordance with the service agreement, unless otherwise stipulated by laws and regulations.
(2) Account cancellation application: If you need to cancel your registered account, submit your account registration information and identity documents to the customer service email listed below. After verifying your account information and informing you of risks associated with cancellation, we will complete processing within 15 working days.
(3) Customer service email: [auraformsllc@gmail.com]
4.Revoking authorization scope
(1) You always retain the option to disclose information voluntarily. Certain information is mandatory for core Service access, while most supplementary information is provided at your discretion. You may revoke authorization scope to collect your information by deleting information or disabling device functions.
(2) After revoking authorization, we cannot provide Services dependent on such permissions and will cease processing corresponding information. However, revoking authorization will not affect information collection and processing previously conducted based on your prior consent.
5.Your rights under this Policy
(1) You may request us to delete your personal information if you find we collect or use your data in violation of laws, administrative regulations or our mutual agreement.
(2) You may request us to correct errors found in your collected and stored personal information.
(3) Contact us via the communication channels specified in this Policy for relevant requests.
6.Identity verification
(1) We may require identity verification when you exercise your personal information management rights to safeguard account security.
(2) Please understand that we may not be able to fulfill all your requests due to technical limitations, legal or regulatory requirements, and we will reply to your requests within 15 working days.
VI. Third-Party Services
The Services may integrate or link to social media or other services provided by third parties (including websites or other service forms), including the following scenarios:
1.You may share certain Service content to third-party services via the "Share" button, or share third-party content within our Services. Such functions may collect your information (including log data) and store Cookies on your device to operate normally.
2.Our Services may provide links redirecting you to third-party services or websites.
3.Other third-party integration scenarios: For example, we may integrate SDKs or similar tools provided by third-party service providers to deliver better customer service and user experience, and share certain personal information collected in accordance with this Policy with such third-party vendors. Third-party vendors we currently integrate mainly fall under the following categories:
(1) Payment-related services, including order payment, transaction verification, revenue settlement, payment data aggregation, etc.;
(2) Location permission access, device information and log collection with your consent;
(3) Third-party account authorization services, including third-party login, cross-platform content sharing, etc.;
(4) Core service modules including in-app live streaming, video playback, voice recognition, AI customer service, bullet screen comments, content storage, etc.;
(5) Performance optimization tools including hardware network configuration acceleration, server cost reduction, hotfix updates, etc.;
(6) Account security and platform reinforcement tools including network monitoring, HTTPDNS, hijacking prevention, anti-spam and anti-cheating, encryption and decryption services, etc.;
(7) In-app chat and voice message delivery.
This Policy only governs personal information collected by Us and does not apply to any third-party services or their personal information processing rules. If you identify risks with third-party social media or other services, we recommend you terminate relevant operations to protect your legitimate rights and interests.
VII. Minor Protection
We attach great importance to the protection of minors’ personal information and comply with relevant national laws and regulations governing minors’ data protection.
1.If you are under 18 years of age, you must obtain prior consent from your parents or legal guardians before using our Services.
2.If you are under 14 years old, please ask your guardian to read and accept the Rules for Children’s Personal Information Protection and Guardian Guidelines together with you, and seek their consent and guidance before using our Services or submitting personal information.
3.If you are a guardian of a child, please carefully review this Policy, any specific privacy guidelines for the product (if applicable), and the Rules for Children’s Personal Information Protection and Guardian Guidelines before assisting the child to register or use the Services, and decide whether to consent to such documents to enable the child to use our Services.
4.If you have questions or rights requests regarding personal information of the child under your guardianship, contact us via the communication channels specified in the Rules for Children’s Personal Information Protection and Guardian Guidelines, and we will handle your requests within a reasonable timeframe.
VIII. Special Rules for Refunds and Account Disposal
1.Basic refund principle
The Platform respects your legitimate rights and interests and provides compliant refund services in accordance with laws, regulations and this clause. Refund applications must be submitted with genuine and reasonable grounds, and fully comply with the application procedures and review standards specified herein. Malicious refund claims and illegal arbitrage are strictly prohibited.
2.Refund eligibility, types and amount standards
2.1 Platform liability refunds: If you are unable to use the Services normally due to platform faults (including but not limited to critical product failures, prolonged server maintenance without reasonable compensation), you may submit valid evidence such as fault screenshots and outage notices to apply for a full refund of all fees you have paid, which will be processed upon platform verification.
2.2 Personal reason refunds: If you request a refund due to personal operational errors or purchase regrets, you may submit an application within 14 days after payment only if corresponding paid services and virtual props remain unused, unconsumed and unactivated. Full refunds will be issued upon verification; partial or full usage of such services/props will render refund applications invalid.
2.3 Refund review process: The platform will complete review within 5 working days upon receipt of your application, and may require supplementary supporting materials. Upon approval, refund funds will be returned to your original payment account.
3.Account status after refund processing
3.1 Accounts processed with refunds due to platform liability retain full normal functionality for all compliant Services.
3.2 Accounts processed with personal reason refunds without other violation records remain normal; if violations such as malicious refunds or illegal arbitrage are identified during review, the platform may issue warnings, restrict functions or permanently ban accounts according to severity.
4.Refund restrictions for violating accounts
Users whose accounts are banned or Services restricted due to violations of platform prohibitive rules (including but not limited to cheating tools, data tampering, account theft, illegal content publication, etc.) shall not be eligible for refunds, and all recharged funds and paid rights shall not be returned. You shall bear all corresponding consequences for violations. If your account is banned without legitimate grounds by the platform, you have the right to apply for a refund and request account restoration.
5.User liabilities for refund applications
You warrant that all submitted materials and evidence for refund applications are genuine, accurate and complete. If you provide false documents or submit malicious refund claims, the platform reserves the right to reject your application and pursue corresponding legal liabilities against you. You shall not harm the legitimate rights and interests of the platform or other users via malicious refund applications or abuse of refund policies, and violators will face account restrictions or bans and corresponding legal liabilities.
6.Refund policy updates
The platform may revise and update the refund and account disposal rules at any time in response to legal adjustments and business development demands. Revised rules shall take effect immediately upon public announcement via the official website or in-app notifications. Your continued use of the Services constitutes full acceptance of the updated refund rules.
IX. Scope of Application
All Services provided by Us are governed by this Policy.
1.Certain Services carry dedicated privacy guidelines/statements that specify more detailed rules for personal information processing for such Services.
2.If there is inconsistency between this Policy and dedicated privacy guidelines/statements for specific Services, the dedicated privacy guidelines shall prevail within their applicable scope.
3.Please note that this Policy does not apply to services provided by other companies or individuals. For example, services you log into via your game account that are operated by third parties.
4.Your use of such third-party services shall be governed by their own privacy policies (not this Policy), and you shall carefully review their policies.
X. Notices and Revisions
1.To deliver better Services, we may revise clauses of this Policy from time to time in response to service updates and legal/regulatory requirements, and such revisions shall form part of this Policy. If such updates substantially reduce your rights or introduce major changes, we will notify you via website announcements, pop-up prompts or other methods before the revised Policy takes effect. You may cease using the Services if you disagree with the revisions; your continued use of the Services after the effective date constitutes your full reading, understanding and consent to the revised Policy.
2.We may issue service-related announcements when necessary (e.g., temporary service suspension for system maintenance). You cannot opt out of such service notifications, which are non-promotional in nature.
XI. How to Contact Us
1.If you have questions, comments or suggestions regarding this Policy, our privacy practices or your personal information, contact us via customer service channels.
2.Customer service email: [auraformsllc@gmail.com]
3.Under normal circumstances, we will respond to your inquiries, comments or suggestions within fifteen working days upon receipt.