Privacy Policy for KV CABS

Effective Date: July 17, 2026

Welcome to KV CABS. This Privacy Policy explains how KV CABS collects, uses, stores, and protects information when you use the KV CABS Passenger App or the KV CABS Driver App. By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

Depending on whether you use the Passenger App or Driver App, we may collect:

• Full Name

• Mobile Number

• Email Address

• Profile Photo (optional)

• Date of Birth (if required)

• Emergency Contact (optional)

For Drivers, we may also collect:

• Driving License Details

• Vehicle Registration Details

• Vehicle Insurance Information

• Driver Identification Documents

• Bank Account or Payment Details (for driver payouts)

• Vehicle Photos (if required for verification)

2. Location Information

KV CABS uses your device location to provide ride services.

Passenger App

Location is used to:

• Detect pickup location

• Select destination

• Find nearby drivers

• Track the ride in real time

• Calculate estimated fare and travel distance

Driver App

Location is used to:

• Receive nearby ride requests

• Navigate to passenger pickup points

• Navigate to destinations

• Share live trip location during active rides

• Improve ride matching and service quality

Background location may be used only while the driver is online or during an active trip to ensure continuous ride tracking and navigation.

3. Trip Information

We collect ride-related information including:

• Pickup and Drop Locations

• Ride Date and Time

• Trip Distance

• Trip Duration

• Fare Information

• Driver and Passenger Details

• Ride Status

4. Device Information

We may collect:

• Device Model

• Operating System Version

• App Version

• Device Identifiers

• Network Information

• Crash Reports

• Performance Data

5. Camera and Media Access

With your permission, the app may access the camera or device storage to:

• Upload profile photos

• Upload driver verification documents

• Upload vehicle images

• Share trip-related images when necessary

These permissions are optional unless required for driver verification.

6. Notifications

KV CABS may send notifications regarding:

• Ride Requests

• Booking Confirmations

• Driver Arrival

• Ride Status Updates

• Trip Completion

• Payment Updates

• Important Service Announcements

• Promotional Offers (if enabled)

7. Payments

Payments are securely processed using trusted third-party payment providers.

KV CABS does not store your complete debit card, credit card, or banking credentials.

8. How We Use Your Information

We use your information to:

• Create and manage accounts

• Verify driver identity

• Book and manage rides

• Match passengers with nearby drivers

• Provide live navigation and GPS tracking

• Calculate fares

• Process payments and driver earnings

• Improve app performance

• Prevent fraud and misuse

• Provide customer support

• Comply with legal obligations

9. Information Sharing

We may share limited information with:

• Passengers and assigned Drivers for completing rides

• Payment Service Providers

• Verification Partners (for driver verification)

• Customer Support Teams

• Government or Legal Authorities when required by law

We do not sell your personal information to third parties.

10. Data Security

We use industry-standard security measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

Although we strive to keep your information secure, no online service can guarantee absolute security.

11. Data Retention

We retain information only for as long as necessary to:

• Provide our services

• Maintain ride history

• Process payments

• Meet legal and regulatory requirements

• Resolve disputes

• Prevent fraud

12. Your Rights

You may:

• Access your personal information

• Update your account details

• Request correction of inaccurate information

• Delete your account (subject to legal obligations)

• Contact us regarding privacy concerns

13. Children's Privacy

KV CABS is intended for users aged 18 years or older. We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published within the application and become effective upon posting.

15. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

KV CABS

Email: kvcabs2026@gmail.com

Thank you for choosing KV CABS. We are committed to providing safe, reliable, and secure transportation services while protecting your privacy.