GOVERNMENT DISCLAIMER: Civic Watch is an independent, privately-owned application. It is NOT affiliated with, authorized by, or an official representative of the King Sabata Dalindyebo (KSD) Municipality or any South African government agency. Information regarding municipal structures is sourced from public records at https://www.ksd.gov.za/.
Last Updated: 13 May 2026
1. Introduction Civic Watch ("we," "us," or "our") is a non-partisan tool designed for residents of the King Sabata Dalindyebo (KSD) Municipality to report service delivery issues and monitor community safety. We are committed to protecting your privacy in accordance with the South African Protection of Personal Information Act (POPIA).
2. Information We Collect
Account Data: Name, email address, and contact number.
Incident Reports: User-submitted location data, descriptions, and photos related to service or safety issues.
Device Data: Technical information for app optimization.
3. How We Use Your Information
To facilitate communication between residents and municipal/safety officials.
To generate anonymized, aggregated heatmaps of community issues.
To provide status updates on reported incidents.
Note: We do not sell your personal data to third-party advertisers.
4. Data Sharing We share anonymized, aggregated data with municipal departments and law enforcement to facilitate community solutions. Personal identifying information is only shared with relevant authorities when necessary to resolve a specific service request initiated by the user.
5. Non-Affiliation Users acknowledge that this app is an independent oversight tool. Submitting a report via Civic Watch does not constitute a formal legal filing with the KSD Municipality, although we aim to facilitate the transfer of this information to the correct departments.
6. Your Rights (POPIA Compliance) In accordance with POPIA, you have the right to:
Access the personal information we hold about you.
Request the correction or deletion of your personal data.
Object to the processing of your personal information.
Contact us through our Live Chat in-app feature.