Senior Functional Consultant

• Led end-to-end implementation of Icertis CLM for enterprise clients across industries.

• Managed project planning, execution, and stakeholder communication to ensure seamless SaaS deployment.

• Facilitated requirement gathering, functional design, and collaboration with engineering and QA teams.

• Spearheaded system configuration and deployment across multiple client engagements.

• Provided strategic inputs for product roadmap enhancements based on implementation feedback.

• Conceptualising and formulating best-of-breed solutions in close collaboration with the business that effectively addresses key implementation objectives.

• Contributing towards internal consulting capability building within the Professional Services group. 

Business Data Analyst

• Working with leading Contract Management SaaS-based product (Icertis)

• Managing project workflows

• Helping clients with training and training materials

• Working with a team of consultants for project management and providing guidance for the same

• Monitoring the Data Warehouse Migration on Oracle (on prem) to Snowflake (cloud)

• Improvising data pipeline architecture from ingestion to analytics implementation in Snowflake and clarifying the perspectives

• Administering data model validation and analysis by working closely with data modelers

• Creating/ maintaining data profiling and data mapping documents

Associate Business Analyst

• Working with global customers 

• Configuration of Customer Experience (CX) Management Platform 

  • • Survey Design

    • CRM Integration

    • Dashboard (NPS, KPI, OSAT, Word Cloud)

• Customer Journey Documentation

• Customer Experience Reporting

• Coding Business Rules

• Requirement Gathering and Analysis

• Improvement of ‘Response Rate’ and ‘User Experience(UX)’ for Customer Feedback Programs

• Tools: Google Office Suite

Solutions Specialist (May 2019 - Dec 2019)

• Requirement Gathering

• Modification and customisation of applications as per client requirement

• Working closely and collaborating with QA, Development, Client services and Support team

• Troubleshooting and Debugging

• User Acceptance Testing

.NET Trainee (Jan 2019 - April 2019)

• Developed E-Discovery Prototype

• Extracting Metadata of files

• Extracting Text from Documents

• Extracting MSG Details (To, CC, BCC e.t.c)

• Windows Service for Watching the File-Folder