Effective Date: September 8, 2026
Last Updated: September 8, 2026
KRONE-Z LTD (“we,” “our,” or “us”) operates the SnapMove mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
By using SnapMove, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the App.
1. Information We Collect
We collect several types of information to provide and improve our service to you.
A. Information You Provide to Us
User Content (Photos & Videos): To enable our AI video generation and editing features, you may upload photos, images, or video clips to the App.
Support & Feedback Data: If you contact us directly via email (coreystratton6@gmail.com), we collect your email address, the content of your message, and any attachments you choose to send.
B. Automatically Collected Information
When you access or use the App, we automatically collect certain technical data:
Device Information: Device model, operating system version, unique device identifiers (GAID/IDFA, IDFV), language settings, and mobile network information.
Usage & Analytics Data: Information on how you interact with the App (e.g., features used, session duration, app crashes, and diagnostic performance data).
2. In-App Purchases, Subscriptions & Refund Policy
SnapMove offers digital content, features, and auto-renewable subscriptions through In-App Purchases (IAP). All financial transactions are managed and processed directly by the Google Play Store (or Apple App Store).
A. Subscriptions & Renewal
Auto-Renewable Billing: Payment will be charged to your Google Play Account (or Apple ID) at confirmation of purchase. Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period.
Account Renewal: Your account will be charged for renewal within 24 hours prior to the end of the current billing period at the rate of the selected plan.
Free Trials: If offered, any unused portion of a free trial period will be forfeited when you purchase a subscription.
B. Managing & Canceling Subscriptions
User Management: You can manage or cancel your subscription at any time by going to your Google Play Account Settings (Subscriptions section) after purchase.
Cancellation Timing: Canceling a subscription stops future billing. You will retain access to the paid features until the end of your current subscription period. Uninstalling the App will not automatically cancel your subscription.
C. Refund Policy
Third-Party Processing: Since payments are processed through the Google Play Store, all refund requests are governed by Google Play’s refund policies.
How to Request a Refund:
You can request a refund directly through your Google Play order history or by visiting the Google Play Help Center within 48 hours of purchase.
For purchases made outside of the 48-hour window, or in specific technical error situations, you may contact our customer support at coreystratton6@gmail.com with your Google Play Order ID (e.g., GPA.XXXX-XXXX-XXXX-XXXXX) for review. Refunds are granted at our discretion and in accordance with Google Play developer guidelines.
3. How We Use Your Information
We use the collected information for the following purposes:
Core Service Delivery: Processing and rendering your uploaded media into AI-generated videos using automated algorithms and third-party AI models.
In-App Purchases & Subscriptions: Granting access to premium features, managing subscription statuses, and delivering virtual credits or tools to your account.
App Improvement & Maintenance: Monitoring app performance, fixing technical bugs, and optimizing user interface and experience.
Customer Support: Responding to your inquiries, subscription queries, technical requests, or feedback.
Legal Compliance: Enforcing our terms of service and complying with applicable legal obligations.
4. Processing of AI Media Content
Temporary Processing: Media (photos/videos) uploaded for AI video generation are transmitted securely to cloud servers solely for processing and rendering.
Data Retention of Uploads: Uploaded source files and generated video outputs are retained on our servers temporarily only for as long as necessary to complete the generation and deliver the file back to your device, after which they are automatically deleted.
Model Training: We do not sell your uploaded media or use your personal photos/videos to train public AI models without your explicit consent.
5. How We Share Your Data
We do not sell, rent, or trade your personal data. We may share your information only in the following circumstances:
Third-Party Service Providers: We work with trusted third-party service providers to support our app operations, including:
Cloud Infrastructure & AI API Providers: Secure servers that process image and video rendering.
Analytics Providers: Services (e.g., Firebase, AppsFlyer, or Google Analytics) that help us understand app performance and usage patterns.
Payment Processors: Google Play Store and Apple App Store for processing payments and verifying subscription entitlements.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: If KRONE-Z LTD is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction.
6. Data Retention and Security
Security: We implement commercially reasonable administrative, technical, and physical measures to protect your personal information against loss, theft, and unauthorized access, alteration, or disclosure.
Retention: We retain automatically collected analytical data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Support communications are retained as necessary to resolve user issues and subscription logs.
7. Your Rights and Choices
Depending on your location (such as the UK, EEA, or California), you may have the following rights regarding your personal data:
Access & Erasure: The right to request access to or deletion of your personal data.
Data Portability: The right to request a copy of your personal data in a structured, machine-readable format.
Opt-Out of Analytics/Ads: You can opt out of certain device identifier tracking via your device settings (e.g., "Opt out of Ads Personalization" on Android).
Managing Subscriptions: You can cancel or manage your subscriptions directly via your Google Play Store account settings.
To exercise your privacy rights, please contact us at coreystratton6@gmail.com.
8. Children's Privacy
SnapMove is not intended for use by children under the age of 13 (or 16 in certain jurisdictions within the EU/UK). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us immediately, and we will take steps to remove such information.
9. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, country, or other governmental jurisdiction where data protection laws may differ. By using the App, you consent to the transfer of information to servers operating globally in compliance with applicable laws.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted within the App or on our store listing page, along with an updated "Effective Date" at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions, concerns, or refund/subscription inquiries regarding this Privacy Policy or our App practices, please contact us at:
Company Name: KRONE-Z LTD
Registered Address: 2 Meadrow, GODALMING, United Kingdom (GB) - GU7 3HN
Contact Email: coreystratton6@gmail.com