FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

Q: What is a Virtual Run?

A: Joining a virtual run allows you to run anywhere and anytime before the deadline. Once the run is completed, you just need to send us the proof of your running activity 😉

Q: When and where do I run?

A: The running period is from 9 OCT 2021 to 30 OCT 2021. In other words, you can run anywhere anytime from 9 OCT 2021 to 30 OCT 2021, and capture the proof of running and submit through HERE (link will be given start 9 OCT 2021) before 31 OCT 2021.

Q: What will I get after completing the virtual run?

A: You will get a Participant Entitlements for FREE (click menu PAKEJ). All runners who submit will entitled to get E-Cert Finisher HERE (link will be given after 5 OCT 2021)

Q: How can I have a e-bip with my name on it?

A: You have to complete your registration by 10 OCT 2021 11:59pm AT THE LATEST. Maximum 10 characters can be engraved, including symbol and space. (We recommended maximum 10 characters.) Emoji is not accepted. Click HERE to get your e-Bip (link will be given on 9 OCT 2021)

Q: Can I change the details I filled in during registration?

A: T-shirt size cannot be changed. To change other details such as mailing address, please inform us (click URUSETIA)

Q: Can I change my category ?

A: No, once the registration is confirmed, there will be no changes, cancellations and refunds.

Q: When will I receive my entitlement items?

A: The entitlement items will be sent to your cubicle before 9 OCT 2021. (e-Bip and e-Cert participant you can download it HERE)

Q: Can I separate the run distance into a few shorter distance runs?

A: Yes. The runs/steps can be accumulated by multiple runs/steps, which should be completed within the running period (9th October - 30th October 2021).

Q: How to submit?

A: From 10th October - 30th October 2021, use any app or treadmill to track your run.

You can track your distance by using the following methods:
1. JomRun app (track by km or steps)
2. Connect your JomRun app with Google Fit/Strava/Polar/Apple Health (track by km)
3. Submit your proof of running from any other apps or treadmill in the JomRun app (track by km or steps)
4. Submit the snapshot of your daily steps in JomRun app (track by steps, 1 step = 0.762m, 1000 steps = 762m)

Q: How to get my e-bib?

A: e-Bip and e-Cert participant can download it HERE start on 9 OCT 2021

Q: How to get my e-cert?

A: e-Cert participant you can download it HERE start on 9 OCT 2021. E-Cert Winner and E-Cert Finisher can download HERE (link will be given after 5 OCT 2021)

Let's join #KMKtVirtualRun21

KEMBALI KE MENU ⬅️