## Contact Us

We're here to help with your orders, your account, and anything else in the app.

| Channel | Detail |

|---|---|

| **Email** | [[koshk@gmail.COM]] |

We reply to email and WhatsApp within [[24 hours]] on working days.

When you contact us about an order, please include your **order number** and the

**mobile number on your account** — it lets us find you straight away.

## Frequently Asked Questions

### How do I create an account?

Enter your mobile number and your name. We send a one-time code (OTP) by SMS —

enter it to verify your number and you're in. There's no password to remember.

### I didn't receive the verification code.

Check that the number and country code are correct, and that you have signal. Wait

for the timer to finish, then request the code again. If it still doesn't arrive,

contact us with your mobile number.

### How do I place an order?

Browse by category or store, open a product to see its details, add it to your

cart, choose your delivery address and payment method, then confirm. You'll see

your order under **Orders**.

### How do I track my order?

Open **Orders**. Current orders show their status as they progress; completed

orders stay in your history.

### What payment methods can I use?

You can pay **cash on delivery**, or **by card** through a secure payment page. The

card methods available are shown at checkout.

### Is my card safe?

Yes. Card payments are handled entirely by our payment provider on a secure page.

Koshk never sees or stores your card number, expiry date, or CVV.

### How do I add or change a delivery address?

Go to **Addresses**, add a new address, and pin the exact spot on the map. Allowing

location access just centres the map on you — you can always place the pin

yourself.

### How do I use a promo code?

Enter it in your cart before confirming the order. The discount appears in the

total. Codes may have a validity period, a minimum order value, or be limited to

certain stores.

### How do I change my mobile number?

Go to **Profile**, enter the new number, and confirm it with the OTP we send to it.

### How do I delete my account?

Go to **Profile → Delete Account**. This removes your profile, saved addresses, and

favourites. Records we're required to keep by law, such as invoices for completed

orders, are retained as explained in our [Privacy Policy](privacy-policy.md).

### How do I change the language?

Koshk is fully available in Arabic and English. Switch from **Profile**.

### Something went wrong — the app crashed or a screen won't load.

Check your internet connection and make sure you're on the latest version from the

App Store. If it keeps happening, contact us and tell us which screen and what you

were doing — it helps us fix it quickly.