Air travel should be accessible and stress-free for every passenger, regardless of physical ability. Recognizing this, Korean Air Wheelchair Assistance is a dedicated service designed to support travelers with mobility challenges. Whether you're traveling due to a disability, injury, or age-related condition, Korean Air offers professional and compassionate assistance to make your journey smooth from start to finish.
Wheelchair Assistance is a free service that provides essential support for passengers who require help navigating through the airport or during boarding and deplaning. This includes wheelchair access, airport escorts, priority boarding, and in-flight support, depending on individual needs. The service is available at all Korean Air operating airports and is tailored to each passenger’s mobility requirements. Whether you need a wheelchair for long airport distances or complete assistance from check-in to your seat, Korean Air ensures your experience is safe, respectful, and efficient.
To ensure smooth coordination, passengers are encouraged to request wheelchair assistance at least 48 hours before departure. This can be done during the booking process on Korean Air’s website or by contacting their customer service center. You can also add the request later through the "Manage Booking" section. Passengers should clearly specify the level of assistance needed. Korean Air offers several service levels, such as assistance to/from the aircraft door, or all the way to/from the seat inside the cabin.
Korean Air Wheelchair Assistance covers a range of essential services:
Wheelchair service at departure, arrival, and connecting airports
Assistance through check-in, immigration, security, and boarding gates
Priority boarding and disembarkation
Help with in-cabin seating and mobility (if needed)
Transport of mobility aids and medical equipment (free of charge)
If you're traveling with your personal wheelchair or mobility device, Korean Air will transport it safely and without additional fees. The airline accommodates manual and electric wheelchairs, provided details are submitted in advance.
All Korean Air staff involved in wheelchair assistance receive special training to handle mobility-related services professionally and respectfully. The airline places a strong focus on treating passengers with dignity, ensuring each traveler feels safe and supported throughout their journey. In coordination with airport service teams, Korean Air guarantees timely and seamless support, from check-in to arrival at your destination.
To make the most of Korean Air Wheelchair Assistance:
Request the service early, ideally during booking.
Arrive at the airport at least 2 hours before departure for international flights.
Label personal mobility aids for easy identification.
Carry medical documentation, if you need specific in-flight accommodations.
Korean Air is dedicated to making air travel inclusive and accessible. With a reliable and professional wheelchair assistance program, the airline ensures that passengers with reduced mobility can travel confidently and comfortably. Whether you're flying for business, leisure, or medical reasons, Wheelchair Assistance provides the care and support you need — making the skies open to everyone, regardless of physical limitations.