Komodo Launcher Refund Policy

At Komodo Launcher, we strive to provide the best gaming experience for our users. We understand that there may be instances where you may seek a refund for a game purchased through our platform. This refund policy outlines the guidelines and procedures for refund requests.

1. Eligibility for Refund:

   • Refunds are considered for games purchased through Komodo Launcher within 14 days from the date of purchase.

   • To be eligible for a refund, the game must have been played for less than two hours in total.

2. Valid Refund Reasons:

   • Technical Issues: Refunds may be granted if you encounter technical problems preventing you from accessing or playing the game.

   • Accidental Purchases: If you accidentally purchased a game and have not played it extensively, you may be eligible for a refund.

3. Non-Eligible Refund Cases:

   • Games played for more than two hours will not be eligible for a refund.

   • Refund requests beyond 14 days from the purchase date will not be accepted.

   • Refunds will not be issued for games obtained through special promotions, bundles, or gifts.

4. Refund Request Procedure:

   • To request a refund, please contact our support team via email at komodolauncher.komodroid@gmail.com with the subject line "Refund Request."

   • Include the order number or transaction ID, game title, and the date of purchase in your email.

   • Provide a detailed explanation of the reason for the refund request.

5. Refund Decision:

   • All refund requests will be thoroughly reviewed by our support team.

   • Refunds will be processed within a reasonable timeframe if the request meets the eligibility criteria.

6. Verification Process:

   • For security purposes, our team may verify your account details and purchase information before approving a refund.

7. Digital Content Policy:

   • Refund requests for digital content such as in-game purchases or virtual currency will be at our discretion.

8. Contact and Support:

   • If you encounter any issues or have questions regarding the refund process, feel free to contact our support team for assistance.

9. Refund Decision Finality:

   • Our refund decisions are considered final and may not be appealed.

Note: Temporary Manual Refund Process

Currently, the refund process is handled manually. Our team will carefully assess each refund request to ensure fair and reasonable resolutions. We are continuously working on improving our refund process to provide a more automated and efficient system in the future.

Changes to the Refund Policy

Komodo Launcher reserves the right to update and modify this refund policy at any time without prior notice. Any changes to the policy will be effective upon posting on our official website.

Komodo Launcher is committed to ensuring customer satisfaction and fair treatment of all users. We appreciate your understanding and cooperation in adhering to this refund policy.

Last Updated: 24/07/2023 (dd/mm/yyyy)

For any further inquiries or assistance, please contact our support team at komodolauncher.komodroid@gmail.com.

Thank you for choosing Komodo Launcher as your gaming platform.