Financial Consumer Complaints

Title: "Bank of America Financial Consumer Complaints Analysis (2017-2023)"

Introduction:

- Overview of the Financial Consumer Complaints Dashboard from Bank of America.

- Focus on key metrics and trends from 2017 to 2023.

Key Findings:

1. Total Complaints: 62,516 total complaints with a 21.85% increase from the previous year.

2. Average Processing Time: Complaints processed in an average of 1.22 days.

3. Timely Responses: 93.77% of complaints received timely responses.

4. Complaints Closure: 97.61% of complaints reached closure.

5. Complaints Trends: Upward trend in complaints from 2018 to 2020.

6. Submission Methods: Majority submitted via web (52.9%), followed by referral (34.5%), postal mail (5.8%), phone (5%), email (1.3%), and fax (0.5%).

7. Complaints Growth & Resolution: Most complaints show growth except for credit reporting, which decreased.

8. Top Complaint Issues: Transaction issues, account management, credit cards or prepaid cards, and credit reporting or score.

9. Operational Consumer Complaints: Analysis of different products like checking accounts, savings accounts, credit cards, and prepaid cards with corresponding numbers for total cases filed versus cases with untimely responses.

Conclusion:

- Insights into consumer complaints trends and resolution at Bank of America.

- Highlights of key metrics such as processing time, timely responses, and top complaint issues.

- Demonstrates analytical skills in data interpretation and visualization for decision-making.