Kilo Technical Support​

Thank you for choosing Kilo! We strive to provide you with an outstanding user experience. Our dedicated technical support team is here to assist you whenever you encounter issues with our app. This document details the scope of our support, available channels, and how we handle your requests.​

1. Scope of Support​

1.1 App - Related Technical Issues​

• Installation and Setup: If you face difficulties installing Kilo on your device, or if you encounter problems during the initial setup process, our support team is ready to help. This includes issues such as the app crashing during installation, or incorrect configuration settings.​

• Functionality Problems: Should any features of Kilo not work as expected, whether it’s in - app purchases, user - generated content (UGC) posting, or basic navigation, we are committed to resolving these issues. For example, if you are unable to complete an in - app purchase, or if your UGC posts are not being displayed correctly.​

• Performance and Compatibility: We address concerns regarding the app’s performance, such as slow loading times or freezing. Additionally, if Kilo is not compatible with your device or operating system, we will work on finding solutions. This could involve optimizing the app for different device models or updating it to be compatible with the latest operating system versions.​

1.2 Account - Related Issues​

• Account Creation and Authentication: If you have trouble creating an account, or if you are unable to log in to your existing account, our support team can assist. This includes issues such as forgotten passwords, email verification failures, or problems with social media account integrations.​

• Account Security: Concerns regarding the security of your account, such as unauthorized access or suspicious activities, will be taken seriously. We will work with you to secure your account and investigate any potential security breaches.​

2. Support Channels​

The primary way to reach our technical support team is by sending an email to kilodevteam@opsmails.com. When you send an email, please include the following information:​

• Device Information: Specify the type of device you are using (e.g., iPhone 14, iPad Pro), the operating system version (e.g., iOS 16.5), and any relevant device - specific settings.​

• Detailed Description of the Issue: Clearly explain the problem you are facing. Include information such as when the issue occurred, what actions you took prior to the problem, and any error messages you received.​

• Screenshots or Logs: If possible, attach screenshots that illustrate the issue. For more complex issues, you may also provide app logs. This will help our support team diagnose the problem more quickly.​

3. Support Response Times​

We aim to respond to all support requests within [X] business days. However, the actual response time may vary depending on the complexity of the issue and the volume of requests we receive. For urgent issues, such as problems preventing you from using essential features of the app, we will prioritize your request and strive to provide a solution as soon as possible.​

4. Feedback and Suggestions​

We value your feedback and suggestions for improving Kilo. If you have ideas for new features, or if you think there are areas where the app could be enhanced, please let us know via the support email. Your input helps us make Kilo better for all users.​

5. Updates and Bug Fixes​

When we identify and resolve technical issues, we release updates to the app. These updates may include bug fixes, performance improvements, and new features. We recommend that you keep your app up - to - date to benefit from the latest improvements and security enhancements.​

We are committed to providing excellent technical support to all Kilo users. If you have any questions or concerns, don’t hesitate to reach out to us. Our goal is to ensure that you have a seamless and enjoyable experience using Kilo.