What happens if I can't forget my password for Online Banking?
Consumers: If been enrolled in"forget password" or "forget password" option, you can select "forget password" from your login page.
Business You can contact Your Online Banking admin to get your password reset.
If you're not registered under"forgot password" or "forgot password" option or require assistance, get in touch with your branch in your area.
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What should I do if I'm locked out from my Online Banking?
Contact your branch in your area..
What is the length of time that statements are made available through Online Banking and how do I print them?
If you're registered for eStatements, you'll be able to view your account statements for a period of 18 years (accumulating following Online Banking sign up). Log into Online Banking and click the"eStatement" button on the menu for the page's header. Then, you can select the account you wish to work with and then select the particular statement you wish to print.
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You can also get the more general, historical statement that can last between 13 and 13 months. To access this type of statement, go into Online Banking, access your account history, and select Statements from the second header. You'll be able select the type of document you wish to use prior to printing and downloading.
What is the best way to activate an ATM or debit card?
There are four options for activating your credit card You can call to the Xpress Phone Banking Service at 1-800-577-1778, option 5.
Log into Online Banking and select the Options Tab and then Citizens Check/ATM card. It is necessary to insert an X in the Activate section and save the information.
You can use credit card to purchase at an ATM as well as a the Point of Sale (POS) terminal.
Choose "Preferences" then "ATM/Check Card" in Your Mobile Banking app to manage your account's status.
What should you do when my ATM or debit card aren't working?
If you've received an email, text message or a phone call messages from Citizens Bank Fraud Center, be sure to respond to the information given as it could be the reason your credit card isn't functioning.
Contact your branch in your area to ask questions.
How do I modify my PIN on my ATM or the debit card?
You can modify your PIN by calling Xpress Phone Banking at 1-800-577-1778 Option 5, or by making a call to PIN now at 1-888-891-2435.
What ATMs can I access without charge and how do I locate them?
Citizens Bank belongs to the MoneyPass Network and you can make use of any ATM without paying charges.
You can find MoneyPass ATMs in our network by visiting our Branch and ATM Locator page on our website.
You can download the MoneyPass application from either the Apple App Store and/or Google Play Store application.
Do I have to use an ATM card and/or debit card while traveling?
Yes, you are able to make use of your debit card while you travel.
It is essential to inform your Bank of your travel plans before you leave to assure that there isn't any interruption in your use of your card.
Contact your local branch.
How is the time it will take to obtain my ATM or debit card, as well as the checks?
Checks, ATM or debit cards are delivered First Class Post and must arrive within 7-10 business days of the date of the order.
What is the Branch times and locations?
Visit Our locationspage.