Privacy Policy – Kart Drop
Effective Date: November 3, 2026
Last Updated: November 3, 2026
1. Introduction
Welcome to Kart Drop ("we", "our", "us", or "the App").
Kart Drop is an all-in-one local shopping, delivery, cab booking, vehicle rental, and service booking application designed to make everyday activities easier and more convenient.
Our services allow users to:
Shop for groceries, food, medicines, snacks, and other daily essentials.
Order products from nearby local stores.
Book local cab and transportation services.
Explore and book vehicle rental services.
Discover and schedule local service providers.
Receive doorstep deliveries.
Track orders, rides, and service bookings.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data.
By using Kart Drop, you agree to the practices described in this Privacy Policy.
2. Information We Collect
To provide our services effectively, we may collect the following information:
A. Personal Information
When you register or use Kart Drop, we may collect:
Full name
Mobile number
Email address (if provided)
Profile information
Account login information
Delivery address
Other information voluntarily provided by you
B. Location Information
Kart Drop uses location-based technology to provide nearby shopping, delivery, cab booking, rental, and service discovery features.
With your permission, we may collect:
Current GPS location
Approximate location
Latitude and longitude coordinates
Pickup location
Drop-off location
Delivery address
Location information required for ride and service bookings
Why we use your location:
To identify nearby shops and products.
To show available drivers and cab services.
To find nearby service providers.
To calculate delivery destinations and routes.
To support pickup and drop-off functionality.
To provide location-based recommendations.
To improve delivery and booking accuracy.
You can manage or disable location permissions through your device settings. However, some location-dependent features may not work properly without location access.
Kart Drop does not require background location access unless a specific feature genuinely needs it. If background location is used, we will explain its purpose and request the necessary permission.
C. Order and Transaction Information
When you place orders or make bookings, we may collect:
Products ordered
Shopping cart details
Order history
Delivery instructions
Booking details
Rental information
Cab pickup and drop-off details
Payment status
Transaction references
We do not store complete debit card or credit card details unless explicitly stated and appropriately secured through an authorized payment arrangement.
D. Device and Technical Information
We may automatically collect certain technical information, including:
Device type and model
Operating system
App version
IP address
Device identifiers
Crash reports
App usage information
Diagnostic information
This information helps us maintain app performance, security, and reliability.
3. How We Use Your Information
We use collected information for the following purposes:
To create and manage user accounts.
To process shopping orders.
To facilitate food, grocery, and medicine deliveries.
To provide cab booking services.
To facilitate vehicle rentals.
To schedule local services.
To identify nearby stores, drivers, and service providers.
To provide order and booking updates.
To enable delivery and ride tracking.
To process payments and refunds.
To respond to customer support requests.
To prevent fraudulent or unauthorized activities.
To improve app functionality and user experience.
To comply with applicable legal requirements.
4. Location Permission and Usage
Kart Drop may request access to your device's location through GPS and network-based location services.
Location permission is used only to support features that require location information, such as:
Finding nearby stores.
Showing available cab drivers.
Calculating delivery locations.
Selecting pickup and drop-off points.
Finding nearby rental vehicles and service providers.
Providing location-based services.
Location access is subject to your device permission settings.
You can revoke location permission at any time through your smartphone settings. Certain features may become unavailable if location permission is disabled.
We do not use location information for purposes unrelated to providing or improving the requested services.
5. Sharing of Information
We may share necessary information with trusted third parties to provide our services.
These may include:
A. Delivery Partners and Drivers
Necessary order and location details may be shared with delivery personnel and drivers to complete deliveries and rides.
B. Local Stores and Vendors
Relevant customer, order, and delivery information may be shared with stores to process and fulfill orders.
C. Service Providers
Booking details and necessary contact information may be shared with service providers to fulfill customer requests.
D. Payment Service Providers
Payment-related information may be processed by authorized payment gateways to complete transactions securely.
E. Technology and Infrastructure Providers
We may use third-party providers for hosting, analytics, notifications, maps, authentication, and application maintenance.
F. Legal Authorities
We may disclose information when required by applicable law, legal proceedings, or valid government requests.
We do not sell your personal information to third parties.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against:
Unauthorized access
Data loss
Misuse
Unauthorized disclosure
Modification
Destruction
We use appropriate security practices to safeguard user accounts and information.
However, no method of electronic storage or internet transmission is completely secure. Therefore, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to:
Maintain your account.
Complete orders and bookings.
Provide customer support.
Resolve disputes.
Meet legal and regulatory obligations.
Maintain security and prevent fraud.
When information is no longer required, we will take reasonable steps to delete or anonymize it, subject to applicable legal requirements.
8. Account Deletion and Data Removal
Users may request deletion of their Kart Drop accounts and associated personal information.
To request account deletion, users can contact us using the email address provided below.
Upon receiving a valid request, we will process account deletion in accordance with applicable laws and our data retention requirements.
Certain transaction records or information may need to be retained where legally required.
Account deletion request: Contact us at the email address listed in the Contact Us section.
If Kart Drop provides an account deletion option within the application, users may also use that option.
9. Children's Privacy
Kart Drop is not specifically designed for children under the age of 13.
We do not knowingly collect personal information from children under 13 without appropriate legal authorization.
If we become aware that a child has provided personal information without the necessary authorization, we will take reasonable steps to delete that information.
10. Third-Party Services
Kart Drop may integrate third-party services to support app functionality, such as:
Google Maps and location services.
Payment gateways.
Firebase or other notification services.
Analytics and crash-reporting services.
Cloud hosting and infrastructure providers.
These third-party services may process information according to their own privacy policies.
Users are encouraged to review the privacy policies of the relevant third-party providers.
11. Your Privacy Rights
Depending on applicable laws, you may have the right to:
Access your personal information.
Request correction of inaccurate information.
Request deletion of personal information.
Withdraw previously granted permissions.
Request information about how your data is processed.
Raise privacy-related complaints.
You can contact us to exercise your applicable privacy rights.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable legal requirements.
Any updates will be published on this page with a revised "Last Updated" date.
We encourage users to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
App Name: Kart Drop
Developer / Company Name: [Enter Your Company or Developer Name]
Email: [Enter Your Official Support Email]
Website: [Enter Your Website URL, if available]
Location: India
By using Kart Drop, you acknowledge that you have read and understood this Privacy Policy.