Terms & Conditions

The Linen will be delivered to the property

on the day of your arrival.


Our delivery/collection days for linen hire are Thursday, Friday, Saturday any orders not on these

days may incur an extra delivery charge.


We will charge for lost & damaged items.

Damaged linen – linen used in an inappropriate manner

i.e. Used for cleaning or mopping up spills.


General wear & tear is covered by insurance & accidental damage clause.

'Accidents’ happen, please don’t panic.

Contact us and don’t try to remove any stains,

Other cleaning products can affect our cleaning process.


All our linen is for human use only, please don’t let your pets have access to it.

We do not supply beach towels. Please bring your own

Our white Bath sheets are not to be used on the beach.


Linen is priced and supplied on a weekly basis.

At the end of your week(s) stay each item needs to be accounted for and put back into the bag

it was supplied in ready for collection and left inside the front door of the property.

Please check behind doors, under beds and in cupboards to help prevent loss of items.

There will be a check sheet in the linen bag detailing exactly what items are supplied & should be returned.

This needs to be done by 10 am.


If you are staying multiple weeks clean linen will be delivered when the dirty is collected.


Cancellations are non-refundable if you cancel within two weeks of your arrival date.


Refunds not available for items that have been ordered but unused.


Once you have received confirmation of your order, full payment is due

Payments can be made by: Internet banking, Bank Transfer & Cheque


Invoices will be sent out via email or post – depending on your preference.


PAYMENT DETAILS


(Please do not make any payments until we have confirmed your order)

Bank Transfer- Account number: 81540475 Sort Code: 40-45-10

Reference: Holiday House Name & Date of arrival.

Cheques to be Made payable to: Kalu Interiors

Please write on reverse of the Cheque...

The name of the Holiday House you’re staying in & date of arrival.


Orders can be taken over the phone, by email or booking registration on our website.

Please give all your contact information & linen requirements on contact.

Payment method will be confirmed at booking confirmation.

Kalu Interiors & The Linen Hub

29 New Rd, Port Isaac, Cornwall PL29 3SD

Call 01208 881029