Effective Date: [05 July 2026]
Last Updated: [05 July 2026]
Welcome to Kaam Wale (“App”, “Platform”, “we”, “our”, “us”).
Kaam Wale is a service discovery platform that helps users find service providers across different categories and connect with them directly.
This Privacy Policy explains how we collect, use, store, and protect your information when you use the Kaam Wale mobile application.
By using Kaam Wale, you agree to the practices described in this Privacy Policy.
Kaam Wale is a platform where:
service providers can create profiles and list their services,
users can browse categories, search providers, and contact them directly through available contact options such as phone call or WhatsApp.
Developer / Owner: Sandesh Koli /
Support Email: sandesh.k0101@gmail.com
App Name: Kaam Wale
We may collect the following types of information depending on how you use the app.
When you sign in or create an account, we may collect:
Phone number
OTP-based authentication details
Name (if you provide it)
Profile information you choose to add
If you register as a service provider, we may collect:
Name / business name
Service category and subcategory
City / service area
Service description
Pricing or starting price entered by you
Experience, portfolio details, and service-related information
Profile photo or service images uploaded by you
Contact number and/or WhatsApp number shared by you for customer contact
If you use the app as a customer/user, we may store:
Basic profile information if provided
Selected city
Saved preferences related to browsing or filtering
Kaam Wale may ask you to select your city manually so that relevant service providers can be shown first.
At the current stage of the app, city may be selected manually by the user. If device location features are introduced in the future, this Privacy Policy may be updated accordingly.
We may collect content that you voluntarily submit in the app, such as:
service listings
profile details
portfolio images
descriptions
any information submitted through forms or support requests
We may automatically collect limited technical information such as:
device type
operating system version
app version
crash logs and diagnostics
basic usage and performance information
This information helps us improve app stability, security, and performance.
We use the collected information for the following purposes:
To create and manage user/provider accounts
To verify login through OTP authentication
To display relevant service providers based on selected city and category
To publish provider listings and profiles inside the app
To allow customers to contact providers directly through phone or WhatsApp
To improve app functionality, reliability, and user experience
To maintain safety, detect misuse, and prevent fraud or abuse
To respond to support requests and user queries
To comply with legal obligations if required
Kaam Wale is primarily a service discovery and connection platform.
The app helps users discover service providers.
Customers may contact providers directly through the contact options shared in the app.
Service discussions, negotiations, pricing, delivery, timelines, and execution happen directly between the user and the service provider unless explicitly stated otherwise inside the app.
Kaam Wale does not guarantee the quality, safety, legality, timeliness, or outcome of services offered by third-party providers.
Service providers may voluntarily share business contact details such as:
phone number
WhatsApp number
city / service area
service description and profile details
This information may be displayed in the app to help users connect with providers directly.
By listing contact information on Kaam Wale, providers agree that such information may be visible to app users for service-related communication.
We do not sell personal data to third parties.
We may share data only in the following situations:
If you contact a provider through the app, the provider may receive information that you intentionally share through phone call, WhatsApp, or direct communication.
When provider details are displayed in the app, users may directly connect with them using the information shared by the provider.
We may use trusted third-party tools or infrastructure providers for app hosting, authentication, analytics, cloud storage, notifications, crash reporting, or database services.
These may include services such as:
Firebase Authentication
Cloud Firestore / Realtime Database
Firebase Cloud Messaging
Firebase Storage
Google Play services
Analytics / crash monitoring tools, if enabled
We may disclose information if required by law, regulation, court order, law enforcement request, or to protect our legal rights, users, or platform integrity.
We take reasonable steps to protect your information using appropriate technical and administrative safeguards. However, no platform or internet-based service can guarantee absolute security.
We work to protect data from:
unauthorized access
misuse
accidental loss
unauthorized disclosure
Users are also responsible for keeping their device and account access secure.
We retain your information for as long as reasonably necessary for:
providing the app’s services
maintaining your account and profile
operating provider listings
resolving disputes or support issues
meeting legal, compliance, security, or recordkeeping requirements
If you request deletion of your account, we will process the request subject to technical, legal, fraud-prevention, or record-retention requirements.
You may request deletion of your Kaam Wale account and associated profile data by contacting us at:
Email: sandesh.k0101@gmail.com
Please include:
your registered phone number
your name (if available)
request subject: Account Deletion Request
After verifying the request, we will make reasonable efforts to delete or deactivate your account and related personal information, subject to applicable legal, fraud-prevention, security, and operational obligations.
Some limited data may be retained where necessary for:
legal compliance
security investigations
prevention of abuse or fraud
enforcing platform rules
Kaam Wale is not intended for children under the age of 13 (or the minimum age required by applicable local law). We do not knowingly collect personal information from children without appropriate authorization.
If you believe a child has provided personal information through the app, please contact us and we will review and take appropriate action.
The app may allow users to connect via third-party communication platforms such as WhatsApp or phone calls. Once you leave the app or use third-party services, your interactions may be governed by the privacy policies and terms of those third-party services.
We are not responsible for the privacy practices of third-party apps, websites, or communication services.
If you are a service provider and choose to publish information such as:
business name
service description
profile image
city
phone / WhatsApp number
pricing
portfolio content
that information may become visible to users of the app as part of the service discovery experience.
Please only share information that you are comfortable displaying for business and customer communication purposes.
You may choose to:
provide or not provide optional profile information
edit your service listing details
update your city or service preferences
request deletion of your account by contacting us
However, some features of the app may not function properly without essential information such as login verification or provider profile details.
We may update this Privacy Policy from time to time to reflect:
app feature updates
legal or regulatory changes
security or operational improvements
changes in data practices
When we make material changes, we may update the “Last Updated” date above and publish the revised Privacy Policy within the app or on the linked policy page.
Your continued use of Kaam Wale after such updates means you accept the revised Privacy Policy.
If you have any questions, concerns, or requests related to this Privacy Policy or your data, please contact us:
App Name: Kaam Wale
Developer / Owner:Sandesh Koli
Support Email: sandesh.k0101@gmail.com