Resume
Resume
katipunanjoseph@gmail.com / 757-515-5542 / Virginia Beach, VA
BS, Business Information Technology
Virginia Tech (2012 - 2015)
AS, Business Communications
Tidewater Community College (2010 - 2012)
Quality Assurance Specialist Nov 2021 - Present
Works collaboratively with cross-functional teams to draft test plans that satisfy project requirements and ensure quality throughout the project lifecycle
Creates and executes appropriate test cases across multiple environments
Reports and track bugs, issues, and observations
Validate client reported issues and ensure all reporting is succinct, yet includes all necessary details for replication and timely resolution. Execute on solutions when able and appropriate
Maintains working knowledge of common CMS Platforms, including WordPress and Drupal
Exhibit excellent time management while switching between projects and understanding priorities
Assist in maintaining critical documentation and departmental organization
Digital Project Coordinator Sept 2020 - Oct 2021
Helps to define and track task timelines and deliverables
Manages updates to task timelines and keeps senior management apprised of progress and changes
Delegates tasks to team members as well as developers
Advise clients on recommendations on how to improve their websites
Organizes and participates in regular team meetings, including development scrums
Ensures that all team members understand task requirements and works with other team members to identify potential challenges and roadblocks to meeting task deadlines
Utilizes project management software and tools to share relevant documents and track progress
Provides support on preparation of project plans, briefing materials and other client-facing documentation
Quality Assurance Specialist / UX Researcher Jan 2019 - Sept 2020
Research and replicate software defects and communicate with stakeholders about issues
Accomplishments:
Lead first usability study to reveal an area of confusion and improved overall user experience
Lead projects from development stage to release
Filled in for Scrum Master to lead and facilitate scrum meetings
Additional Responsibilities:
Maintain documentation and historical analyses of issues and database of defects
Collaborate with developers & team leads to ensure issues with code are resolved, and identify areas of improvement
Provide input into detailed specifications, create user stories, storyboards, and other technical documentation
Quality Assurance Analyst II (Contract) Aug 2018 - Dec 2018
Performed quality assurance on all websites to ensure functional and aesthetic standards
Cultivates, maintains, and improves QA-specific, subject matter expertise, related to products and platform
Make recommendations on appropriate testing plans and techniques, based on experience and industry best practices
Conducts program and template testing using exploratory, functional test case, and regression models
Technical Solution Analyst Feb 2017 - Aug 2018
Initial research of front-end applications by shadowing end users and testing workflows internally and externally
Accomplishments:
Communicated effectively via phone and email with clients/end-users
Led daily scrum meetings with other analysts on the team
Additional Responsibilities:
Documented research notes, activities, resolutions, and other knowledge articles throughout lifecycle of an issue
Collaborated among teams to ensure issues were addressed by the appropriate individuals
QA Tester, Freelance May 2016 - Feb 2017
Researched and executed exploratory, functional, and regression test cases
Accomplishments:
Submitted functional, technical, and/or GUI bug reports
Responded to usability surveys & submitted software reviews
Additional Responsibilities:
Performed manual testing across multiple platforms including Web and Mobile apps
Regional Procurement Analyst Dec 2015 - Apr 2016
Research in-depth analysis and improve recommendations on supplier performance, costs, and service levels
Accomplishments:
Develop and visualize business intelligence by ongoing industry analysis and market reports using SAP BI
Generated national/international saving reports from terminals/ports and land/transportation using Excel
Research Assistant Aug 2014 - May 2015
Assisted Dr. Jason Deane in information system security research project
Accomplishments:
Proved the importance of a strong IT security system
Defined the probability of a breach & described benefits/risks of security system
Identified companies with ISO 27001 & companies that were breached
Introduction to User Experience Design by Georgia Tech on Coursera
August 2018 (Credential)
User Experience (UX): The Ultimate Guide to Usability and UX on Udemy
August 2019 (Credential)
Quick learner eager to explore new technology, processes, & procedures
Conducting quantitative & qualitative research
Google Drive & Microsoft Office
Proficient in Jira
Core foundation of Systems Development (SDLC)
Professional working experience in an Agile environment