1. Two types of end-users: hospital staff members and patients

2. Patients do not use the E-Consent Print Button

3. Patients ask staff members to print a physical copy for them

4. Staff members print a copy for their physical records

1. Staff members seemed to use the button more

2. Unclear if patients use the button

3. Patients asked staff members to email them a PDF copy

4. Staff members don't hold physical records

• Staff member print a PDF copy rather than physical copy

• One staff member out of the five study participants had a different process

  • File → Print on the web browser

• One staff member out of the five study participants has been asked to send a copy via email.

  • Note: This is a different staff member than previously mentioned.

• Rarely do staff members print a physical copy

  • Only printed when patient transfers to another clinic

This was the first usability study within a company that does not have a UX team. I had no company guidance on how to conduct the study but I knew that being organized will help structure and lead the path of what we wanted to learn out from the study. I learned a lot not only about Oberd's end-users and their needs, but also about myself as a researcher.

I was surprised that staff members rarely need a physical copy and that patients did not ask for a physical copy. I assumed that a clinic would keep a physical record of everything but it seems that cost reduction is a large consideration when deciding on physical vs. digital record keeping. When the study continues, I would like to recruit patients that are familiar with e-consents and see how/when they use the print button.