Executive Customer Success Consultant

Jordan Olivero

Jordan brings 17 years of experience in B2B SaaS, eight years in management consulting, and four years in enterprise software sales. He demonstrated results at both IBM and rapidly growing startups. Now, he recalls real-life experiences to advise CS leaders who are looking to accelerate their function’s maturity.

Jordan drives exceptional outcomes by maturing processes, implementing systems, and developing championship teams - often using data to drive delivery excellence.

He has an MBA from Kellogg School of Management at Northwestern University, and now lives in Highlands Ranch, Colorado with his wife and two sons, where he founded the Mastermind for Colorado CS Leaders. Jordan is a Certified L2 CSM and a Lean Six Sigma Black Belt, and has been featured on several CS-related panels in the Denver area. When he’s not working, he enjoys skiing, golfing, and pickleball.