I lead customer success for enterprise B2B SaaS companies.

Customer Success

I have 17 years of B2B tech experience acquiring, retaining, and expanding customer relationships. I recruit, develop, and lead high-performing teams. I operationalize proactive playbooks, manage high-stakes projects, and lead change to root out the causes of customer churn. I've demonstrated results at IBM and at a rapidly growing startup. I thrive in entrepreneurial environments where structure and process are critical to unlocking growth and advocacy.

Leadership

The more I learn the more I realize how much I don’t know. And it’s in that learning posture that I’ve grown the most. Because nothing I've done in my career has been independent of a great team. As a team, we identify improvements, run MVPs to test new ideas, and rally together to cultivate customer advocates. Through it all, I certainly haven't been alone. To do anything well, I've learned the importance of collaborating effectively across all levels and departments to root out the seeds of customer churn.

Husband + Father

Outside of work, I enjoy skiing, golfing, biking, and hiking around Colorado with my wife (a native Chilean) and our two sons (6 and 10 years old).