Command Support (Events)

Impact

Command Support Roles may include:

• Working as a sector leader at an event

• Operating a Radio or dispatching our resources

• Making notes and updating logs

• Supporting our medical managers

• Working in a multi-agency control room

What you would be involved in?

• Make an initial assessment of the available information and ensure that appropriate resources are mobilised.

• Determine whether the situation requires escalation to the respective organisations’ incident command structures and take action where appropriate. In some smaller-scale incidents, it may be appropriate for one or more services to deploy commanders to the scene while other services maintain command from their control room. When this model is adopted, it is important that control room managers acting as commanders work with commanders at the scene in line with JESIP principles.

• Where appropriate, declare a major incident and communicate this to others.

• Understand the role of each agency in effective sharing and co-ordination of available information during the early stages of an incident.

• Contribute to establishing shared situational awareness by agreeing a common view of the situation, its consequences and potential outcomes, and the actions required for its resolution.

• Jointly agree a preliminary rendezvous point (RVP) and forward command post (FCP) if required for the initial response and communicate this to commanders without delay.

• Share information using the M/ETHANE model in the early stages of an incident between control rooms and all the resources involved.

• Co-ordinate communication between control room single points of contact (SPoCs) by a method agreed during early multi-agency discussions.

• Agree timings for further voice conversations between control room supervisors to maintain shared situational awareness.

• Consider at an early stage whether to establish interoperable voice communications.

• Understand how continually changing hazards and risks affect each organisation and work with multi-agency control room colleagues to address them.

• Make and share decisions within agreed level of responsibility while remaining aware of the potential implications of any decisions made.

• Support the response by ensuring that appropriate additional resources are mobilised, including specialist assets and command support roles.

• Update other commanders with new information and/or intelligence as the incident progresses.

• Ensure that statutory responsibilities for the health, safety and welfare of individuals are met during the incident.

• Maintain accurate records of information known, decisions taken and a concise rationale for those decisions. Records should be made contemporaneously.

• Take a full part in organisational post-incident procedures.

• Consider any issues that have negatively affected interoperability and ensure they are noted in any debrief reports for submission to Joint Organisational Learning.

Primary Deliverables:

• Maintain an accurate record of decisions made resource deployment and response times and ensure that these can be cross referenced with the relevant patient records.

• Monitor the workload operational resources and ensure their welfare.

• Deploy operational resources to either a pre-determined plan or to areas of perceived risk.

• Using the accepted Command and Control system, monitor and prioritise calls for assistance and dispatch resources to ensure the most appropriate and effective response to each incident.

• Re-deploy operational resources in response to current and predicted demand to ensure the most effective and appropriate response to incidents at the event.

• Liaise with other control room staff and external agencies as required.

• Represent Excel EMS in a professional manner while on duty.

• Other duties as required by the Event Medical / Duty Manager

We are looking for people who:

• An enthusiasm for the work and an appreciation of our values

• Someone who is able to work as part of a team

• Someone who is physically fit and active

• Willing to undertake training relevant to role