Privacy Policy — Jocom Ticketing

Last updated: 23 September 2026

JOCOM (“we”, “us”) operates the Jocom Ticketing mobile application for employees who manage service tickets, service records, parts requests, delivery requests, and related work.

Information we collect

• Account data: username, password, user ID, employee ID, role, and email. The password is used only to sign in to the JOCOM service.

• Work data you enter: tickets, customers, branches, areas, device references and serial numbers, faults, service records, parts and delivery requests, custody records, and the client’s name and signature.

• Device data: a notification token, and basic device details needed to deliver the app and notifications.

• Camera: used to scan barcodes while opening a service record. We do not store camera video.

• App settings: language and theme, stored on the device.

How we use it

We use this information to authenticate you, assign and process tickets and service work, show your records, and send work notifications. We do not sell personal information.

Where it is stored

Account and work data are sent to JOCOM servers and kept for as long as needed to operate the service and keep service records. Login session, language, and theme stay on your device until you log out or clear the app data.

Sharing

We share data only with JOCOM systems that run the service, and with Firebase Cloud Messaging to deliver notifications. We do not share personal information with advertisers.

Security

Access is limited to authenticated employees. Keep your password private and log out on shared devices.

Your requests

To access, correct, or delete account data, or to ask a privacy question, email abasha@jocom.jo.