(Global) Inside Sales Manager 

Responsibilities

• An Inbound Sales Manager is accountable for driving and generating revenue for the business unit working on inbound sales inquiries on phone calls or chats

• Deliver the quarterly target as assigned by the business and achieve growth on critical products like Adobe Sign, Substance and Stock

• Generate incremental revenue from the existing customers by up-selling additional products and services

• Understands pipeline management, working on opportunities/leads on SalesForce and be able to present a report on a weekly basis to the leadership team

• Maintain exceptional level of service quality through CSAT(Customer satisfaction)

• Identify opportunities where a product specialist team can be involved to increase the deal size. Set up and attend the demos with them

• Should be well versed with Adobe’s solution/products that he/she will be responsible to position or sell

Requirements

• Graduation is a must for this role

• Should have excellent communication and presentation skills

• Proven quick learner, who can understand and be able to position Adobe products and newage Solutions

• An ideal candidate should be "passionate" about inside sales as a profession & a believer in the ideology that inside sales is the present & future of sales

• Should have the skills to engage a customer and seek more areas of revenue

realization(value selling Vs. Transaction selling)

• Preferred experience in North American sales/support process and understanding the nuances of selling in this region

• Should multitask and be comfortable switching between phone and chat to address multiple customer queries at the same time

• Candidates with prior IT Sales background with an understanding of SaaS and licensing will be a plus

• Should possess sound understanding of the sales cycle/Inside Sales model and consultative selling approach. Basic understanding of sales techniques like BANT, Sales funnel, and pipeline management is desired

• Should be willing to work in all Geos: NA, APAC and EMEA

• Should have a minimum typing speed of 40 words per minute for Chat

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