Jetstar Airways strives to meet the expectations of its passengers. Passengers prefer to travel together because the policy is flexible. The highlight of Jetstar Airways is the cancellation policy. Jetstar flight cancellation policy allows passengers to cancel their bookings without objection. However, like any other airline, there are some terms and conditions for cancelling a Jetstar flight.
Tickets purchased through illegal means are non-refundable. Passengers with return tickets are entitled to a full refund even if cancelled after the risk-free date.
All refunds are available on non-refundable standard tickets. But for this, passengers must cancel the ticket within 24 hours after booking. The only exception to this requirement is if the departure date is seven days or more prior to the reservation date.
According to Jetstar flight cancellation policy, passengers who do not qualify for a risk-free cancellation must pay a fee to cancel their reservation.
Those who cancel their flights via the airline's official website will receive a lower fee (Jetstar's reservation cancellation fee). Passengers cancelling tickets through offline cancellation methods must pay a processing fee in addition to the cancellation fee.
As with Jetstar, all passengers are given a 24-hour window to correct their mistakes for free. Simply put, this means you are allowed to cancel your flight without paying a cancellation fee.
With a Jetstar ticket, you can change your mistake for free, but if the ticket is cancelled at unauthorised gates, you may have to pay a cancellation fee. And for reservations call +61-1800-718-568 (OTA).
Due to Jetstar 24-hour cancellation policy, the airline does not charge cancellation fees even if the passenger has a non-refundable ticket. To be eligible for a full refund, you must meet the following rules:
Purchase tickets from authorised retailers.
Cancel the tickets at least one week before the departure time of the flight.
Reserved tickets will be canceled within 24 hours of purchase.
All passengers who do not cancel within the stipulated time will be charged a small fee similar to Jetstar flight cancellation fee. For more information on Jetstar flight cancellation fees by fare type, read below:
After the end of the risk-free period, holders of original fares are not eligible for refunds. Premium ticket holders with a flexible payment plan can cancel their bookings on the specified dates. Passengers will receive Jetstar vouchers for future travel. However, they can't pay for travel time if plans change. Passengers who purchased boarding tickets with business cards and the Max package will receive a refund after deducting Jetstar flight cancellation fees. The passenger must pay the following return charges:
Domestic flights in Australia and New Zealand: AUD 50 International flights with Jetstar Asia: 50 SGD
Long-haul flights with Jetstar Airways: 50 AUD , 61,500 KRW
Depending on the conditions of transportation or the applicable law, some parts of the payment are non-refundable or some parts can be. If you decide not to go, please contact the airline for a refund. Third party fees and taxes are included in the price, excluding fuel costs and insurance costs. If you request funds for these fees and third party fees, the following administrative fee will apply, unless otherwise prohibited by applicable law.
According to Jetstar flight cancellation policy, you can cancel your flight and receive a refund, but certain terms and conditions must be met. If you meet the refund criteria, you will receive a full refund. If you wish to cancel your Jetstar flight, please follow the steps below.
Jetstar helps passengers cancel their online bookings through both a website and a mobile app. Passengers who use online cancellation methods save time, effort and resources. Unlike offline activities, the online method provides more security for the traveller. The online cancellation process can be completed at the convenience of the passenger.
Select the template and go to the official portal (mobile app or website).
Click on the login tab and use the required credentials to complete the account verification process.
Go to the Manage My Account page and enter the passenger's confirmation details and name.
The system will display the information.
Select your flight and click the Cancel tab.
Choose an issue.
Review the input tab and confirm.
The system calculates the return value and Jetstar cancellation number.
First, use the phone number to call the customer service number. Call and wait for an answer.
After a few minutes, you will be connected to a JetStar Airlines customer service representative.
Then you will be asked about your personal information and your flight.
Once they receive your information, they will review it and decide if you can cancel the ticket.
If your ticket is not eligible for free cancellation, you must pay the cancellation fee.
The cancellation fee is determined based on the type of ticket you have purchased. You will receive an update email about the ticket cancellation.
Your Jetstar Airways flight cancellation will undoubtedly raise many questions and concerns, whether you're at home or overseas. First off, Jetstar Airways ought to be able to arrange for a replacement flight or provide a complete reimbursement. To help make up for the inconvenience, you should investigate your eligibility for Jetstar Airways cancelled flight compensation, as flight cancellations frequently cause major disruptions to travel arrangements. If a flight is cancelled with short notice, meaning less than 14 days prior to the scheduled departure date, Jetstar Airways is required by UK and EU legislation to reimburse customers up to €600 per person.
There will be exceptions:
Jetstar Airways will not pay compensation if they are able to offer an alternative flight with the same departure and arrival time as the original flight.
It can be difficult to get refunds or rebookings for Jetstar customers who have had flight cancellations or delays. Passengers should carefully read Jetstar flight cancellation policy because eligibility for a refund depends on things including the type of ticket and the cause of the delay. Travellers may occasionally need to get in touch with customer support, even though Jetstar often reimburses passengers for cancelled flights. The process varies depending on the circumstances and the required paperwork.
If you are entitled to a refund, the refund will be equal to the price paid if part of the ticket is used. If part of the ticket is used, the refund will be equal to the difference between the price paid and the price that would have been paid if the trip had been booked.
If you book at least 1 week before the date of travel and change your mind within 24 hours of booking, Jetstar will refund the fare free of charge on request.
Jetstar never cancels flights on the day of departure for commercial reasons, unless they have sold the seats. However, despite our best efforts, sometimes a flight cannot be delayed or a flight must be cancelled on the day you are due to travel.
you can cancel your Jetstar flight by visiting the official website, connecting with the help support team or going straight at the ticket counter.