Jenea McKenzie: Technical Excellence, Reliability, and People-First Leadership

Professional Profile

Jenea McKenzie is a dedicated IT professional with 17 years of hands-on experience supporting enterprise users, managing technical operations, and ensuring secure, efficient environments across government and commercial settings. Known for her calm approach, strong problem-solving mindset, and deep commitment to service, Jenea is a crucial pillar of the technical operations at DataTechRisk Solutions (DTRS).

Her work ethic and consistency have earned her a reputation for being the person teams rely on when accuracy, accountability, and clarity matter most.

Role at DTRS

As a core member of DTRS, Jenea plays a direct role in:

Testing Center Operations & Compliance

• Managing Pearson VUE testing center systems, devices, and daily operational readiness
  
  

• Ensuring compliance with strict testing protocols, security standards, and audit requirements
  
  

• Maintaining and troubleshooting testing workstations, peripherals, and secure software environments
  
  

Technical Support & System Maintenance

• Providing Tier 1–Tier 2 technical support for internal environments and external clients
  
  

• Managing workstation configuration, imaging, patching, and system updates
  
  

• Conducting routine technical assessments and documenting recommendations for improvement
  
  

Security & Quality Assurance

• Supporting cybersecurity best practices across the testing center and DTRS operational workflows
  
  

• Ensuring secure handling of equipment, credentials, testing data, and privileged access
  
  

• Maintaining detailed logs, procedures, and compliance documentation
  
  

Operational Reliability & Customer Experience

• Delivering consistent, professional support to candidates, staff, and business partners
  
  

• Ensuring smooth testing operations that directly impact DTRS’s reputation and service quality
  
  

• Acting as a dependable point of contact for escalations and technical disruptions
  
  

Jenea’s ability to blend technical skill with patience and professionalism makes her an invaluable asset as DTRS grows its IT support, workforce development, and testing operations across multiple locations.

Professional Strengths

• Highly detail-oriented — maintains strict accuracy in environments where errors cannot occur
  
  

• Excellent communicator — breaks down technical issues in a clear, reassuring way
  
  

• Process-driven — follows and improves standardized workflows for consistent operations
  
  

• Adaptable under pressure — remains steady, efficient, and customer-focused during outages or system issues
  
  

• Security-minded — prioritizes privacy, compliance, and proper handling of sensitive information
  
  

Her years of field experience give her a unique ability to anticipate needs, prevent disruptions, and keep operations running smoothly.

Personal Background

Outside of her professional life, Jenea is a devoted mother to one child—a role she takes as seriously as her career. Her patience, empathy, and ability to balance multiple responsibilities shine through both at home and at work. Her life experiences have shaped her into a compassionate professional who understands people, stays grounded, and leads with kindness.

She enjoys time with her family, learning new skills, and finding ways to support others through her natural problem-solving abilities.

A Vision Moving Forward

As DTRS continues expanding its testing, technical support, and IT services footprint, Jenea remains committed to:

• Strengthening DTRS’s technical operations
  
  

• Enhancing the reliability and effectiveness of the testing center
  
  

• Contributing to workforce development initiatives and future training programs
  
  

• Continuing her own professional growth in IT and cybersecurity
  
  

Her presence at DTRS is not just supportive—it is foundational. Through expertise, consistency, and heart, Jenea helps ensure that DTRS delivers excellence in every customer interaction and technical operation.