Jenea McKenzie is a dedicated IT professional with 17 years of hands-on experience supporting enterprise users, managing technical operations, and ensuring secure, efficient environments across government and commercial settings. Known for her calm approach, strong problem-solving mindset, and deep commitment to service, Jenea is a crucial pillar of the technical operations at DataTechRisk Solutions (DTRS).
Her work ethic and consistency have earned her a reputation for being the person teams rely on when accuracy, accountability, and clarity matter most.
As a core member of DTRS, Jenea plays a direct role in:
Managing Pearson VUE testing center systems, devices, and daily operational readiness
Ensuring compliance with strict testing protocols, security standards, and audit requirements
Maintaining and troubleshooting testing workstations, peripherals, and secure software environments
Providing Tier 1–Tier 2 technical support for internal environments and external clients
Managing workstation configuration, imaging, patching, and system updates
Conducting routine technical assessments and documenting recommendations for improvement
Supporting cybersecurity best practices across the testing center and DTRS operational workflows
Ensuring secure handling of equipment, credentials, testing data, and privileged access
Maintaining detailed logs, procedures, and compliance documentation
Delivering consistent, professional support to candidates, staff, and business partners
Ensuring smooth testing operations that directly impact DTRS’s reputation and service quality
Acting as a dependable point of contact for escalations and technical disruptions
Jenea’s ability to blend technical skill with patience and professionalism makes her an invaluable asset as DTRS grows its IT support, workforce development, and testing operations across multiple locations.
Highly detail-oriented — maintains strict accuracy in environments where errors cannot occur
Excellent communicator — breaks down technical issues in a clear, reassuring way
Process-driven — follows and improves standardized workflows for consistent operations
Adaptable under pressure — remains steady, efficient, and customer-focused during outages or system issues
Security-minded — prioritizes privacy, compliance, and proper handling of sensitive information
Her years of field experience give her a unique ability to anticipate needs, prevent disruptions, and keep operations running smoothly.
Outside of her professional life, Jenea is a devoted mother to one child—a role she takes as seriously as her career. Her patience, empathy, and ability to balance multiple responsibilities shine through both at home and at work. Her life experiences have shaped her into a compassionate professional who understands people, stays grounded, and leads with kindness.
She enjoys time with her family, learning new skills, and finding ways to support others through her natural problem-solving abilities.
As DTRS continues expanding its testing, technical support, and IT services footprint, Jenea remains committed to:
Strengthening DTRS’s technical operations
Enhancing the reliability and effectiveness of the testing center
Contributing to workforce development initiatives and future training programs
Continuing her own professional growth in IT and cybersecurity
Her presence at DTRS is not just supportive—it is foundational. Through expertise, consistency, and heart, Jenea helps ensure that DTRS delivers excellence in every customer interaction and technical operation.