Last Updated: 27 August 2026
Jeewan Care 24 (“Jeewan Care 24”, “we”, “us”, “our” or “Company”) is committed to
protecting the privacy, security, and confidentiality of information provided by users of
our mobile application, website, and related healthcare services (collectively, the
“Platform”).
This Privacy Policy explains how we collect, use, store, process, disclose, and protect
information when you access or use Jeewan Care 24.
By registering for, accessing, or using our Platform, you acknowledge that you have read
and understood this Privacy Policy and agree to the practices described herein. If you do
not agree with any part of this Privacy Policy, please discontinue use of the Platform.
Important: Jeewan Care 24 is a healthcare technology platform. Information available
through the Platform is intended to facilitate access to healthcare services and does not
replace professional medical advice, diagnosis, or treatment from a qualified
healthcare professional.
1. Information We Collect
Depending on how you use Jeewan Care 24, we may collect different categories of
information.
1.1 Personal Information
When you create an account, book a service, communicate with healthcare providers,
or use other features, we may collect information such as:
• Full name
• Mobile number
• Email address
• Date of birth or age
• Gender, where required
• Profile photograph, if provided
• Residential or communication address
• City, state, and postal code
• Account login information• Emergency contact information
• Other information voluntarily provided by you
We collect only the information that is reasonably necessary for providing and
improving our services.
1.2 Health and Medical Information
Because Jeewan Care 24 provides healthcare-related services, you may voluntarily
provide information relating to your health, such as:
• Symptoms and health concerns
• Medical history
• Allergies
• Existing medical conditions
• Prescriptions
• Doctor consultation details
• Diagnostic reports
• Laboratory test results
• Medical documents and images
• Appointment information
• Treatment-related information
• Other healthcare information that you choose to provide
Health information is treated as sensitive information and is used primarily to provide or
facilitate healthcare services requested by you.
1.3 Location Information
Where you enable location permissions, Jeewan Care 24 may collect approximate or
precise location information, depending on the permissions granted by your device.
Location information may be used to help you:
• Find nearby doctors
• Find nearby hospitals
• Find diagnostic laboratories
• Locate healthcare services• Request or facilitate ambulance services
• Improve location-based features
• Provide relevant healthcare options in your area
You may disable location permissions through your device settings. Certain location-
based services may not function properly if you disable these permissions.
1.4 Device and Technical Information
When you use our Platform, certain technical information may be automatically
collected, including:
• Device type and model
• Operating system
• App version
• IP address
• Browser information
• Device identifiers
• Network information
• Language and time-zone settings
• Crash logs
• Diagnostic information
• Platform usage information
This information helps us maintain security, troubleshoot technical problems, improve
performance, and understand how our Platform is being used.
2. How We Use Your Information
We may use the information collected through Jeewan Care 24 for legitimate business,
healthcare, operational, and service-related purposes, including:
Providing Healthcare Services
We may use your information to:
• Create and maintain your account
• Process appointments and bookings• Connect you with doctors
• Help you find hospitals and laboratories
• Facilitate consultations
• Facilitate diagnostic services
• Manage medical reports
• Provide healthcare-related notifications
• Facilitate emergency or ambulance requests
• Provide other services requested by you
Improving Your Experience
We may use information to personalize and improve your experience, including helping
you discover relevant healthcare services based on your preferences, location, and
previous activity.
Communication
We may contact you through:
• Phone calls
• SMS
• Push notifications
• In-app notifications
• WhatsApp or other permitted communication channels
Communications may relate to appointments, bookings, payments, reports, account
activity, security alerts, service updates, or other important information.
Security and Fraud Prevention
We may use information to:
• Protect user accounts
• Detect unauthorized access
• Prevent fraud
• Identify suspicious activity
• Protect our systems• Investigate security incidents
• Enforce our Terms and Policies
Legal and Regulatory Compliance
We may process or disclose information where necessary to comply with applicable
laws, regulations, court orders, governmental requests, or other lawful requirements.
3. Sharing of Information
Jeewan Care 24 does not intend to sell your personal information as a standalone
commercial product.
However, information may be shared with appropriate parties when necessary to
provide the services you request or operate the Platform.
Doctors and Healthcare Professionals
When you request a consultation, appointment, or healthcare service, relevant
information may be shared with the concerned doctor or healthcare professional so
that they can provide the requested service.
Hospitals and Healthcare Facilities
Where you book or request services from a hospital or healthcare facility, relevant
information may be shared with that facility for appointment management, treatment
coordination, billing, registration, or other requested services.
Diagnostic Laboratories
If you book diagnostic tests or laboratory services through the Platform, relevant
information may be shared with the applicable laboratory to process your booking and
provide the requested diagnostic service.
Service Providers
We may engage trusted third-party service providers for functions such as:
• Cloud hosting
• Data storage
• Payment processing
• SMS and OTP delivery
• Email communication
• Push notifications• Customer support
• Analytics
• Technical maintenance
• Security services
Such service providers may process information only as necessary to perform services
on our behalf and subject to appropriate contractual or security requirements.
Legal Requirements
We may disclose information where we reasonably believe disclosure is necessary to:
• Comply with applicable law
• Respond to lawful governmental requests
• Comply with court orders
• Protect the rights or safety of users
• Prevent fraud or abuse
• Protect the security of the Platform
• Investigate suspected unlawful activity
4. Medical Information and Confidentiality
Jeewan Care 24 recognizes the sensitive nature of medical and health-related
information.
We aim to limit access to health information to authorized persons and systems that
require such information to provide requested services, operate the Platform, maintain
security, or comply with legal obligations.
Users should understand that when they choose to share information directly with
doctors, hospitals, laboratories, or other healthcare providers, those organizations may
separately process the information according to their own privacy policies and
applicable legal obligations.
Jeewan Care 24 is not responsible for privacy practices of independent healthcare
providers that operate separately from our Platform.
5. Payment InformationIf you make payments through Jeewan Care 24, payment transactions may be
processed through third-party payment gateways or financial service providers.
Depending on the payment method, we may receive limited transaction information
such as:
• Transaction ID
• Payment status
• Amount
• Date and time of transaction
• Payment method
• Refund information
We generally do not need to store complete card or banking credentials when payment
processing is handled by an authorized third-party payment provider.
6. Cookies and Similar Technologies
Our website and certain Platform services may use cookies, pixels, SDKs, local storage,
and similar technologies.
These technologies may be used to:
• Keep users logged in
• Remember preferences
• Improve website and app functionality
• Analyze usage
• Improve performance
• Detect security threats
• Understand user interactions
• Provide relevant content
You may be able to control certain cookie settings through your browser or device.
Disabling certain technologies may affect some Platform features.
7. Data SecurityWe take reasonable technical, administrative, and organizational measures designed to
protect personal information against unauthorized access, loss, misuse, alteration,
disclosure, or destruction.
Security measures may include:
• Access controls
• Authentication mechanisms
• Encryption where appropriate
• Secure communication protocols
• Monitoring and logging
• Regular security reviews
• Restricted employee access
• Secure infrastructure
However, no method of transmitting or storing information over the internet can be
guaranteed to be completely secure.
Therefore, while we work to protect your information, we cannot guarantee absolute
security.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the
purposes described in this Privacy Policy, including:
• Providing requested services
• Maintaining your account
• Maintaining healthcare records where applicable
• Resolving disputes
• Preventing fraud
• Maintaining business records
• Complying with legal and regulatory requirements
• Enforcing agreements
The retention period may vary depending on the type of information and the purpose for
which it was collected.When information is no longer required, we may delete, anonymize, or securely dispose
of it, subject to applicable legal requirements.
9. Your Rights and Choices
Depending on applicable law, you may have certain rights regarding your personal
information.
These may include the right to:
• Access information held about you
• Request correction of inaccurate information
• Update your profile information
• Request deletion of certain information
• Withdraw certain permissions
• Manage communication preferences
• Disable location permissions
• Request information regarding processing of your data
• Raise a privacy-related complaint
Some information may need to be retained where required by law or where necessary
for legitimate business or healthcare purposes.
To exercise applicable rights, you may contact us using the contact information
provided at the end of this Privacy Policy.
10. Account Deletion
You may request deletion of your Jeewan Care 24 account, subject to applicable legal
and operational requirements.
When you request account deletion, we may delete or anonymize eligible personal
information associated with your account.
Certain records may be retained where required by law, necessary for legal claims,
required for healthcare recordkeeping, or otherwise permitted by applicable law.
Deletion of your account may also result in the loss of access to certain Platform
services, bookings, reports, history, or other account-related information.11. Children's Privacy
Jeewan Care 24 is not intended to knowingly collect personal information directly from
children in violation of applicable law.
Where healthcare services are being used for a child, a parent, guardian, or legally
authorized person should provide information and use the Platform where required.
If you believe that a child has provided personal information to us without appropriate
authorization, please contact us so that we can review and take appropriate action.
12. Third-Party Services and Links
The Platform may contain links, integrations, or references to third-party websites,
applications, healthcare providers, payment providers, or other services.
Third-party services may have their own privacy policies and terms.
Jeewan Care 24 does not control the privacy practices of independent third parties. We
encourage users to review the privacy policies of third-party services before providing
information to them.
13. Doctors, Hospitals, Labs and Other Healthcare Providers
Healthcare providers using Jeewan Care 24 may receive access to information
necessary to provide services requested by patients.
Healthcare providers are expected to use patient information responsibly and in
accordance with applicable laws, professional standards, contractual obligations, and
their own privacy policies.
Jeewan Care 24 may provide healthcare institutions with administrative and operational
tools to manage doctors, departments, appointments, patients, reports, payments, and
other healthcare-related activities.
Access to information within such systems may be controlled through roles,
permissions, authentication, and other security mechanisms.
14. Emergency and Ambulance Services
Where you use emergency, ambulance, or similar services, certain information may
need to be shared quickly with the relevant service provider.This may include:
• Name
• Contact number
• Current or requested location
• Emergency details
• Relevant information provided by you
• Booking details
Such sharing is intended to help coordinate emergency assistance and may occur
where reasonably necessary to respond to your request.
15. Notifications
Jeewan Care 24 may send notifications relating to:
• Appointment confirmations
• Appointment reminders
• Booking updates
• Test or report availability
• Payment confirmations
• Emergency requests
• Account security
• Service updates
• Important Platform announcements
You can manage certain notification permissions through your device settings. Some
essential service communications may continue where necessary.
16. Marketing Communications
Where permitted by applicable law, we may send promotional or marketing
communications regarding Jeewan Care 24 services, healthcare offerings, or relevant
updates.You may opt out of non-essential promotional communications using the available
unsubscribe or communication preference options.
Opting out of marketing communications will not necessarily stop essential service-
related communications.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
• Changes in our services
• Changes in technology
• Changes in applicable laws
• Changes in our data practices
• Improvements to security or privacy practices
When we make material changes, we may provide notice through the Platform, website,
email, notification, or other appropriate means.
The updated Privacy Policy will become effective from the date specified at the
beginning of the updated policy.
We encourage you to review this Privacy Policy periodically.
18. Grievance and Privacy Complaints
If you have a question, concern, complaint, or request relating to the handling of your
personal information, you may contact our privacy or grievance team.
We will review privacy-related complaints and take reasonable steps to address
legitimate concerns in accordance with applicable laws and our internal procedures.
Privacy / Grievance Contact:
Email: [infojeewancare24@gmail.com]
Phone: [8708857570]
Please replace the above placeholders with Jeewan Care 24's actual official contact
details before publishing this policy.
19. Contact UsIf you have questions about this Privacy Policy, our data practices, or your information,
please contact us:
Jeewan Care 24
Email: [Insert Official Email Address]
Customer Support: [Insert Phone Number]
Website: [https://jeewancare24.com/]
Registered Office: []
20. Consent
By accessing or using Jeewan Care 24, you acknowledge that you have read and
understood this Privacy Policy and, where required by applicable law, provide consent
to the collection, use, processing, and sharing of your information as described herein.
Where applicable, you may withdraw consent or manage permissions through available
Platform settings or by contacting us.
However, withdrawing certain permissions or refusing to provide necessary information
may prevent us from providing particular healthcare services or Platform functionality.
Our Commitment
At Jeewan Care 24, your privacy is an essential part of our commitment to better
healthcare.
We aim to build a healthcare ecosystem where technology, accessibility, security, and
trust work together—helping patients and healthcare professionals connect confidently
while respecting the privacy of the information entrusted to us.
Jeewan Care 24 — Your Health. Connected. Simplified.