I have a Logitech mouse connective via Bluetooth, but over the weekend the mouse lost connection with the computer. At first I thought it was the battery, but investigating the computer, I noticed the Bluetooth icon and drivers disappeared.
As if my computer could no longer see its own Bluetooth. Constant uninstalling and reinstalling before I installed the OEM Bluetooth driver instead of the actual intel driver. Mouse reconnected and it was fine.
Then today, my mouse died again. I check the computer and again, computer can't find it's own Bluetooth. Restarted the computer and it recognizes it again.
My Bluetooth is up to date at Version: 22.220.1.1, and my Asus Bluetooth is the Realtek Bluetooth Driver Version V1.8.1037.3001. Both up to date as I'm downloading it straight from their website.
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If it comes an issue again, I'll follow all your steps.
For the 'Try a clean install' in Step 2, what is the best way of uninstalling the Wi-Fi and Bluetooth for the clean install to work?
Or going straight to the link without uninstalling anything going to work either way?
I've always been going into Device Manager and seeing the Bluetooth is missing.
So I have to go into VIEW > SHOW HIDDEN DEVICES and then the Bluetooth appears, and then I uninstall the Bluetooth driver before re-starting it. Sometimes a restart fixes it, sometimes a full shut-down fixes it, sometimes it doesn't.
I'll try your step 1-4 for the Intel Wireless Adapter and then a restart and hopefully that fixes it.
However, I did notice that the thing that might be causing it is everytime my Bluetooth is missing, under Device Manager > USB Controllers, is a driver labeled "Unknown USB device descriptor request failed".
If the Bluetooth IS working, that Unknown isn't there. The second my bluetooth disappears, "Unknown USB device descriptor request failed" suddenly appears.
Have a better idea what this issue is and how to fix it?
Thanks for your response. In this case, if you have performed the clean install of the drivers, updated your BIOS, and updates your operating system (including the optional updates), I recommend you to get in contact with Asus to confirm if there is any malfunction with the laptop.
Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.
I am new to zoom, but from going on Reddit and using Google see this has been a issue back to 2022. with people having the same issue with multiple diff headhones. Sometimes they can get it to connect, sometimes never.
My headphones work fine with everything else on the phone. They also connect fine when using the Zoom app on my laptop. On the laptop it asks me if I want to test my Mic and Audio, then gives me the option to choose my audio device. It does NOT give me the option when I join or initiate a meeting using the Android app.
On the Android app, All the settings in Zoom show that they are connected. The Bluetooth Icon in the zoom app in the left corner shows next to the speaker icon and in the settings it says that the headphones are connected, but the sound still only comes out of the speaker. I even hit the volume button and try to select the headphones instead of the speaker, but it always goes back to the speaker when I close it out. I clicked the 3 dots on the right and it shows the headphones are selected and connected.
I am having the same issue. My Bluetooth headphones work fine for literally every other Android app besides Zoom. I think this issue came about for me one day by starting to take a call on my headphones, then the call transferring to my car Bluetooth when traveling somewhere, then never transferring back to my headphones when I turned off my car and re-paired my headphones to my phone.
I have tried everything to get Zoom to use my headphones again. I have reinstalled the app, I have made android switch my default audio call device back in forth between the device (phone iteself) and the headphones, I have played with every Zoom audio setting (there are not many, only 3), and I have tried pairing and unpairing my headphones during a Zoom call. Nothing works. Zoom is simply refusing to use my headphones.
Zoom, please make a way to test audio configurations on your phone app, select audio output device, or truly use the Android audio call device (because its not right now). I have an Android 13 pixel 6, so this should not be an OS or HW issue. All signs are pointing to an app issue.
After playing around with more setting, I added the "nearby devices" permission to Zoom and it seems to fix the issue. I was unaware that the "nearby devices" permission referred to Bluetooth devices.
Same issue with Android 13 on Samsung Flip 5 - 'nearby devices' permission is set in app (no ability to set 'Music and audio' permission for app). All other apps (phone, just find bluetooth device for audio playback.
Would be really handy if app could have test speaker / mic like desktop version. I can't keep try joining different meetings with 'suggested workarounds' only having to apologise and leave meeting due to not having audio - it looks unprofessional. Would much rather join meeting early to test out audio so I have a chance to find different device for meeting if needed.
2. Can you provide more details about the specific symptoms when the Bluetooth audio malfunctions? For example, do you receive error messages, experience sound distortion, or notice any specific patterns of failure?
Personally I have temporarily solved this by purchasing a third party USB Bluetooth device and disabled the onboard Intel Bluetooth, re-connected all of my devices and my audio problems seem to have vanished. More testing is needed before this can be considered conclusive though.
For reference I have tried a number of troubleshooting steps and was running the latest driver BT-22.250.0-64UWD-Win10-Win11 from your downloads site as that was newer than the one being offered by Dell Downloads. None of which resolved my issues.
Please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please create a new thread:
Based on the information shown in the SSU document, we can confirm that the wireless driver version currently installed on your computer is 192.168.4.1 and the Bluetooth driver version is 10.0.22621.1555.
For this scenario, it is important to mention that we always recommend to install the wireless driver provided by the manufacturer of the computer, since that driver was heavily customized by them to work with your specific platform.
I looked on Dell's website and they actually do not have drivers for Windows* 11. The Operating System was not officially validated by them to work with your machine, so the source of the problem could be related to that since there are no drivers tested as compatible with Windows* 11:
Even though the Intel wireless drivers are generic, for testing purposes, please try a clean a installation of our latest Intel wireless driver version 22.250.1.2, following the instructions in the links below:
Since the problem remains after installing our latest Wireless and Bluetooth drivers, we will do further research on this matter to try to find a possible solution for this scenario. But, before we do that, I checked Dell's website for the drivers listed as available for your machine. In this case, it is important to mention that, even though this scenario is related to the Bluetooth feature, we suggest to install the wireless driver first and then the Bluetooth driver after that. Based on that, just to confirm:
Thanks Albert. I will downgrade my drivers to the versions Dell has posted. I had only upgraded the drivers on the Intel site in hopes to fix this problem. In addition, a Dell technician is scheduled to replace my wireless card tomorrow or Monday.
We are sorry to hear the problem persists after testing the drivers provided by Dell. Even though those drivers are older than the ones on our website, since they are customized by Dell, we always recommend to install them and test them. Thank you also for sharing the steps that led to this issue that allowed us to confirm that there should not been any inconvenience while using those Bluetooth devices.
Perfect, it is great to hear that a Dell technician is scheduled to replace your wireless card, indicating that they considered that the reason why there is an unreliable audio functionality while using the Bluetooth feature is actually related to a hardware problem with the wireless card itself. By replacing it the problem should be fixed and the Bluetooth option should work with no problem after that on your platform.
Unfortunately, the replacement card did NOT solve the problem. I also completely reinstalled windows 11 again and yet the problem still remains. Finally, I tried another headset and still have the issue. I believe this to either be a driver or a hardware flaw.
On JamesA's suggestion I installed a third-party ASUS bluetooth adapter and disabled the intel bluetooth. This completely solves the problem but is not a permanent solution. What else can be done to address the concern?
This has always been an issue with my PC since I received it this year in Aug. With the recent reformat I am running the Dell-approved driver v22.250.0.2 and still face the same problem. Is there an even older driver that I should try? 152ee80cbc
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