Does anyone have any official guide or video on how to replace the cushion pads on this model evolve 75, I check on YT and there are only for the 65 model so I'm looking for something that can help.
Same issue.. had a client with several Evolve 75's that all of a sudden the control buttons stopped working. Nothing changed, except presumably the rando teams client & windows updates that get shoved out. Did the usual, upgraded jabra xpress, upgraded FW in headset/USB dongle.. no change. Client is and has been in teams-only mode too, so that theory is out.
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I opened ticket with MS... gave them background and all pertinent info. They immediately tried closing ticket saying they don't support hardware, can't buy it and it's not certified. I said, this is a certified device and sent him link to it on MS store under teams devices. He continued to deflect and say ok, it's certified, but not supported. What does that even mean? His next play was to close ticket out on the premise that I wasn't onsite to test (i had worked with client beforehand extensively to head off all of this, but i digress).. so I set him up with client today for them to test directly. He came back and said, client is using unsupported BT dock and they are closing ticket. I said, no, they are using the jabralink 370 usb adapter that came with the headset. No reply yet...
I also opened a ticket with jabra last week as well, and they seemed more willing to engage at first, but then they said "you have to uninstall SfB" to which I said "love to, but it's baked into o365 install, so I can't, but it's definitely shutdown and not running". Then they gave the "oh, you can't be in islands mode" and i said "yeah, not the case here either.. next?" and radio silence. e24fc04721
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