**Izy Bill Planners**
Bundle ID: com.izybillplanners
Version 1.0.4+16 | Last updated: September 7, 2026
> **Fastest way to get help:** email customerservicahapps@gmail.com and include your device model, iOS version, and a short description of the problem.
## 1. How to contact support
Send an email to customerservicahapps@gmail.com. Please allow up to 2–3 business days for a reply.
## 2. Common questions
- **Where is my data stored?** Everything is stored only on your device. There is no account and no cloud sync.
- **I marked a bill paid by mistake. Can I undo it?** Yes. Tap the green "Undo" banner that appears for 4 seconds after marking it paid. If you missed it, long-press the bill and tap "Mark as Unpaid" — recurring bills will roll back one cycle, and the payment history entry is removed.
- **How do I back up my bills?** Bills stay on this device and are included in your normal iOS device backup (iCloud or a computer backup). The app has no separate in-app export.
- **Why didn't I get a reminder?** Check that Reminders are enabled in Settings and that notifications are allowed for Izy Bill Planners in iOS Settings → Notifications.
- **I forgot my app lock PIN.** The PIN is stored securely on your device. If you cannot unlock, uninstall and reinstall the app. Local data is deleted when the app is uninstalled.
## 3. Report a bug
When reporting a bug, please include:
- Device model and iOS version (or Android version)
- App version shown in Settings (for example 1.0.0)
- Steps to reproduce the issue
- A screenshot, if possible
## 4. Feature requests
We read every message. Suggestions can be sent to customerservicahapps@gmail.com.
---
**Legal**
- Privacy Policy: https://sites.google.com/view/izybillplanners/home