Is it really you?
The NHS and your Doctor already know a few things about you:-
Your full name.
Your Date of birth.
Your Address and Postcode.
Your NHS number.
Your mobile phone number
In addition if you have already used an NHS online service
Your email.
A password.
If you do not have an email address then you can ask a friend or family member to use the app on your behalf
Catch 22 you need to use the NHS App but don't have a password. In which case you will need to set up a new account. To do this make sure that you have all the five numbered items listed above. Your Doctor or pharmacist will know your NHS number.
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But first
Two Factor Authentication (2FA)
If you are not too happy with email or mobile phones then it may better to get a friend to act for you.
The NHS will need to check that it is really you asking to gain access to your account. Your password is ok but you could have given your password to somebody else.
What is needed is something that only you have.
Your mobile phone number is unique in this world. To prove it is you the NHS will send a text message to your phone.
This message will have a code within it, maybe six numbers. You have to read the message, note the numbers and key in those numbers on the App
It's no good using your Daughter's phone number if she lives miles away.
If all that makes sense please continue -- or -- scroll up and read again.
Then visit:- Set up NHS Login Please read the various links there. If you get a bit lost:- try this one scroll down and click on [Continue with NHS login] which will then ask for your personal information.
The NHS App is available on iOS and Android:
Download on the App store Download on Google Play
You can also use the NHS website.
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