At NgocNguyen Team ("NgocNguyen Team”," "we,” “us” or "our"), we prioritize your privacy and are always open and honest about how we collect, use, and protect your information. you when you use our mobile application “AI Transcribe: Audio to Text” ("Application"). We understand the importance of protecting your personal data and strive to create a secure environment and reliable for your interactions with our Application This comprehensive privacy policy describes how and why we may collect, store, use, and/or share ( “process”) your information when you use our services (“Services”), our data processing practices are intended to help you make informed decisions about your use of the services By accessing or using the Application, you acknowledge that you have read and understood this Privacy Policy and agree to the data practices described herein.
The prime purpose for collecting data is to provide you the best experience with the App. We use the collected data to improve and personalize your overall experience and the following purposes:
Customer Support
Product Improvement
Future Product Development
Security, Safety, and Dispute Resolution
Product Performance Analysis
Communications and Product Announcements
Account Information: When you create an account, you voluntarily provide us with your name and email address. This information is essential for account management, communication, and personalization of your experience.
Microphone: When you first launch the app, you’ll be notified that microphone access is necessary for the app to function. The microphone is utilized to capture and process your spoken words.
Audio Recordings: The core function of the App is audio transcription. Therefore, we collect the audio data you provide, which may include your voice, conversations, or other sounds captured by your device's microphone. This audio data is processed solely for the purpose of transcription and is not used for any other purpose without your explicit consent.
User Input: When you engage with the Services, we gather personal data from the audio, videos, voice, and other inputs you provide to create transcripts or translate videos.
Activity information directly associated with your use of the App may involve technical access to your camera roll for analyzing document details (such as file format and number of pages) and for using editing tools. Nevertheless, we do not collect, store, or utilize any data from your camera roll. All scanned documents are saved locally on your device and cannot be accessed by us or any third party. Only you can share documents with others by exporting them through the App.
Other Information: You may choose to provide additional information through various interactions with the App. This could include feedback, comments, survey responses, or other information you voluntarily share.
In certain circumstances, you may choose to share information about other individuals with us through the App. This typically occurs when you use features involving collaboration or communication. The types of information you might share about others include:
Contact Information: If you share a transcript or invite someone to use the App, you may provide us with their name, email address, or phone number.
Audio Recordings: You might share audio recordings that contain the voices of other individuals. In such cases, we collect and process this audio data solely to provide transcription services and do not use it for any other purpose without obtaining appropriate consent.
We only collect information about others that you voluntarily provide to us. We do not actively seek or collect personal information about individuals who are not users of our App.
Please note that it is your responsibility to ensure that you have the necessary consent or permission to share information about others with us. If you share information about someone else, you represent and warrant that you have the authority to do so and that you have informed them about our Privacy Policy and how we will use their information.
We automatically collect certain information when you use the App:
Device Information: We collect details about your device, including the make and model (e.g., Samsung Galaxy S23 Ultra), operating system and version (e.g., Android 14, Android 13), unique device identifiers (e.g., IMEI, IDFA/GAID), information about how your device interacts with the App (e.g., screen resolution, battery level, touch interactions). This data helps us optimize the App's performance and compatibility across various devices.
Location information: We collect location information, such as your approximate location based on your IP address. With your authorization, we can access your device's GPS data, allowing the app to determine your current speed or display a map with your current location. The location data is used only while you are using the app
Usage Data: We track how you interact with the App to understand user behavior and preferences. This includes data on the features you use (e.g., real-time transcription, file import), the frequency and duration of your sessions, the screens you visit, the actions you take (e.g., button clicks, settings adjustments), and the time spent on each interaction. This information is aggregated and anonymized to analyze trends, identify areas for improvement, and personalize your experience.
Log Information: Our servers automatically record log files that contain details about your interactions with the App. This includes your IP address, access dates and times, pages or features accessed, app crashes, error logs, browser type (if applicable), and the website or app you were using before accessing our App. This information is essential for monitoring the App's performance, diagnosing technical issues, ensuring security, and understanding how users navigate through the App.
We may receive information about you from third parties, such as:
Audio (used to transcribe): If you choose to import audio recordings from other apps or services, we will receive the audio data for transcription purposes.
Audio and Image Functions: We may receive information related to the audio and image processing functions of the App from third-party service providers who help us with these features.
App Info and Performance: We may receive additional information about you, such as demographic or interest attributes from third parties such as data or marketing partners, and combine it with other information we have about you.
We use your personal information for various purposes, including:
To Provide and Improve the App: We use your personal information to provide, maintain, and improve the App's features and functionality. This includes using your audio recordings to provide transcription services, analyzing usage data to identify areas for improvement, and developing new features based on user feedback.
To Personalize Your Experience: We may use your information to personalize your experience within the App. This could involve tailoring the interface, suggesting relevant features, or providing customized content based on your usage patterns and preferences.
To Communicate with You: We may use your email address to send you important notifications, updates, promotional offers, or newsletters related to the App. You can manage your communication preferences in the App's settings.
To Respond to Your Inquiries: We use your information to respond to your questions, comments, or requests for support. We may also use your information to resolve disputes, collect fees, or troubleshoot problems.
To Protect Our Rights and Interests: We may use your information to protect our rights and interests, including to investigate fraud, enforce our terms of service, and comply with legal obligations.
To Analyze and Aggregate Data: We may analyze and aggregate non-personal information for various purposes, such as understanding usage trends, improving the App's performance, and developing new features. This aggregated data does not identify you personally.
We may share your information with the following parties:
Third-Party Service Providers: We do not sell personal information about our customers. We work with trusted third-party service providers to help us with various aspects of our business operations, such as cloud storage, data analysis, marketing, and customer support. These providers have access to your information only to perform specific tasks on our behalf and are obligated to maintain the confidentiality and security of your data.
Other Users (Optional): The App may allow you to share transcripts or other information with other users. We recommend exercising caution when sharing information with others, as we cannot control how they may use or further share it.
Legal Compliance and Protection: We may disclose your information if required by law, regulation, legal process, or governmental request. We may also share your information to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
We implement a variety of technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Encryption: We use industry-standard encryption protocols to secure your data during transmission and storage.
Access Controls: We restrict access to your information to authorized personnel who need it to perform their job duties.
Data Minimization: We collect and retain only the minimum amount of personal information necessary to fulfill the purposes outlined in this Privacy Policy.
Regular Security Assessments: We regularly review our security practices and update our safeguards to mitigate potential risks.
However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.
You have certain rights regarding your personal information:
Access and Rectification: You have the right to access and correct your personal information that we hold.
Erasure: You have the right to request the deletion of your personal information, subject to certain exceptions.
Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
Restriction: You have the right to request the restriction of processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us at ngocnguyen.nv90@gmail.com
The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at ngocnguyen.nv90@gmail.com
“AI Transcribe: Audio to Text” may integrate third-party advertising Software Development Kits (SDKs) to display personalized advertisements. These SDKs may collect data from your device, such as your device ID, advertising ID (like the Android Advertising ID or Apple's Identifier for Advertisers), and information about how you use the App (e.g., the features you access, the duration of your sessions).
This data collection enables the SDKs to deliver ads that are more relevant to your interests and preferences. By understanding your usage patterns, the SDKs can tailor advertisements to match your needs and demographics.
Opting Out of Personalized Ads
You have the option to opt out of personalized advertising by adjusting your device's settings. For detailed instructions on how to do this, please refer to your device's privacy settings or consult the documentation provided by the manufacturer.
Our Commitment to Privacy
NgocNguyen Team does not have direct control over the data collected by third-party advertising SDKs. We encourage you to review the privacy policies of the specific SDK providers to understand their data practices and how they use your information. We are committed to working with reputable SDK providers who prioritize user privacy and comply with applicable data protection laws..
We use third-party analytics tools, such as Google Analytics, to collect information about how you use the App. This data helps us understand user behavior, identify areas for improvement, and optimize the App's performance.
When you contact us for customer support, we may collect information you provide to help us resolve your issue. This may include your name, email address, and any other details you share with us.
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website or through the App. Your continued use of the App after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at Email: ngocnguyen.nv90@gmail.com.