Updated: 2023/07/17

This Privacy Policy describes how iTop ("iTop", "we," "our" or "us") collect, uses, and shares information in connection with your use of our services, and applications (collectively, the "Services"). 

iTop VPN is committed to safeguarding your privacy. We want you to know what data we collect, what we don't collect, and how we gather, utilize, and keep it. We do not keep track of your online activities, such as your browsing history, traffic destination, data content, or DNS queries. We also don't keep connection records, which means we don't keep track of your IP address, outgoing VPN IP address, connection timestamp, or session length. We developed our systems to avoid storing sensitive information about you; even if coerced, we will not divulge information that we do not have.

Please do not use our Services if you disagree with the terms of this Privacy Policy.

What Information We Collect

All the information listed below that we collect is used for providing and improving the Services. We will not use or share your information with anyone except as described in this Privacy Policy. To maximize your privacy, iTop only collects the minimum information to provide a better user experience.

Service Data

To provide you with our products and Services, we collect limited personal information from customers who register with our services including a username or email address and phone number for account verification and providing Services.

Customer Service and Technical Service

We may collect or ask you to provide the necessary information when you reach us by email or by requesting online support.

This information may include, without limitation, your name, your email address, your order reference, how you use our service, and your computer or device information such as hardware and system version, crash logs, etc. In general, we collect no more information than is required to investigate the issue you encounter. We will only use such information to provide customer service and/or troubleshoot the technical problem you are experiencing.

Third-Party Tools

Google  Analytics on Android

Provides intelligence on app usage and user interaction, which helps us understand how people interact with our Services. Its privacy policies can be found at https://policies.google.com/privacy.

The Use and Share of Information

How We Use Information

1. We use the information we collect in various ways, including:

2. Provide, operate, and maintain our Services;

3. Improve, personalize, and expand our Services;

4. Process your transactions;

5. Send you text messages, and push notifications;

How We Share Information

iTop VPN Inc. does not share or disclose your personal information to any third parties with one exception as below:

Third-Party Service Providers

We may hire other companies to provide limited services on our behalf, such as providing customer support, hosting websites, or performing statistical analysis of our services. Those companies will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.

Legal Requirements

In the event, we are served with valid subpoenas, warrants, or other legal documents or where applicable law compels us to comply, or when we are required to defend the rights or property of iTop VPN Inc., including the security of our products and services, and the personal safety, property, or other rights of our customers and employees, or a request for data to identify and prevent credit card fraud, we may share your personal data as collected above.

Security and Confidentiality

iTop is dedicated to safeguarding your personal information. We implement best-in-class physical, procedural, and technical security in our offices and information storage facilities to avoid loss, misuse, unauthorized access, disclosure, or alteration of information. 

While we feel these technologies are secure, it's crucial to remember that no data security system can guarantee complete security.

Information Warranty Disclaimer

Notwithstanding anything else in this Policy, we are not responsible for the accuracy, correctness, and security of any of the information we gather, store, and disclose to you or anyone else.

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. These changes are effective immediately after they are posted on this page. The last revision will be reflected in the "Last Updated" heading. Any change to this policy will be posted on the Site. Your continued use of the Services following any such changes will be considered your consent to the amended Privacy Policy.