national university health system (NUHS)

Key Responsibilities

• Ensure clinic’s operational readiness

• Register patients and book appointments accordingly

• Perform cashiering duties, attend to and manage patients’ enquiries

• Provide chaperone assistance to doctors/nurses and prepare consultation documents

• Assist clinic/nurse manager in administrative duties

• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Pre-Requisites

• Nitec in Retail Services, Nitec in Hospitality Operations

Working Hours / Location

• 40 hours / week

• Alexandra Hospital

Salary

• Undisclosed

Click here to apply.

You will be the voice of the organisation in providing high standards of service to our customers in our 24-hour Contact Centre. Duties include handling of general enquiries, appointment administration and other hotline administrative functions.

Key Responsibilities

The incumbent shall be responsible to:

• Provide high standards of service to our customers in our 24-hour Contact Centre

• Address general enquiries

• Book appointments

• Assist in any other hotline administrative functions

Pre-Requisites

• NItec / Higher Nitec in any discipline

Working Hours / Location

• Rotating 3 shifts

• Ng Teng Fong General Hospital

Salary

• Undisclosed

Click here to apply.

Key Responsibilities

The incumbent shall be responsible to:

• Attend to hygiene needs of patients who require assistance or are bedbound.

• Oral feed patients who require assistance with oral feeding.

• Monitor patients’ vital signs.

• Collect body fluid samples for investigations from stable patients.

• Perform oro-pharyngeal suctioning.

• Perform 12-lead ECG.

• Perform capillary blood glucose monitoring.

• Assist nurses in resuscitative situations.

• Deliver care to patients with tubes, catheters and restraints.

• Comply with infection control practices when attending to patients.

• Transport discharged patients on wheelchair to the taxi stand or to designated transport as assigned.

• Fetch ‘stable’ ambulant patients or patients on wheelchair to other departments or for tests and investigations.

• Maintain tidiness of ward, drug fridge, clean utility, disposal room, equipment and trolleys at all times or assigned.

Pre-Requisites

• GCE ‘N’ Level or WSQ Certificate in Health Care Support (Nursing Care) or

• Completed in-house Basic Certificate in Healthcare Course.

• Service-oriented, pleasant and possesses good communication skills.

Working Hours / Location

• 3 rotating shifts

• Ng Teng Fong General Hospital or Jurong Community Hospital

Salary

• Undisclosed

Click here to apply.

Successful candidates will first be assigned to one of the existing Contact Centres within NUHS and be responsible for providing assistance to patients and their caregivers over the phone. You can expect to work in a fast-paced environment and be challenged navigating complex healthcare needs. High performing candidates may be considered for Team Lead positions to assist the Contact Centre Manager in day-to-day operations and be exposed to projects which will provide accelerated learning and development opportunities.

Key Responsibilities

• Deliver excellent customer service through timely and professional response to enquiries via phone calls, emails or chats.

• Assist callers with their requests, e.g. appointments scheduling (new appointments, reschedule or cancel existing appointments) and general enquiries.

• Understand caller’s needs and provide timely, accurate and appropriate information and assistance.

• Coordinate and liaise with other departments in the hospital(s) to ensure requests are followed up on and resolved.

Pre-Requisites

• Nitec / Higher Nitec in any discipline

Working Hours / Location

• 42 hours

• National University Hospital

Salary

• Undisclosed

Click here to apply.

The job-holder is expected to practise within the organisation endorsed scope of practice, established organisational policies, procedures and practice; and Singapore Nursing Board nursing practice and competency standards.

The job holder remains accountable for their own actions. They are responsible to the Registered Nurse and employer for all delegated activities.

Primary Responsibilities and Duties (80%)

Assists the Registered Nurse (RN) in the following:

• Admission, transfer and discharge of patients

• Patient care activities, e.g. observing, monitoring and reporting of patients’ conditions and progress. Escalate and notify RN of all unusual and / or untoward observations or happenings.

• Preparation of trolleys and equipment for ward-based procedures, e.g. blood culture, CVP / PICC, intra-pleural drain, lumbar puncture etc.

• Perioperative care, e.g. preoperative preparation, sending and receiving patients from operating theatres / endoscopy

• Cardiopulmonary resuscitation; perform rescue ventilation with bag-valve-mask device and external cardiac massage

• Attends to patients’ care needs in their activities of living, such as bathing, feeding and toileting, skin care, lifting, mobilising and transportation.

• Maintains safe environment through the use of quality assurance and risk management strategies.

• Respects the values, customs, spiritual beliefs and practices of individuals and groups.

• Practises within own level of competence to promote safety of self and patients.

• Demonstrates proper use and care of equipment

Secondary Responsibilities and Duties (20%)

• Performs basic computer updates according to patient’s care

• Orders sterile (CSSD) goods, receives and sends used CSSD items

• Participates in continuing professional development activities to maintain competency in areas of practice

• Participates in continuous quality improvement activities and research process

• Performs any other additional duties as assigned by Nurse Manager

Pre-Requisites

• Nitec in Nursing

Working Hours / Location

• 3 rotating shifts

• Ng Teng Fong General Hospital or Jurong Community Hospital

Salary

• Undisclosed

Click here to apply.

Key Responsibilities

As a Patient Service Associate, you will be expected to deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all of internal and external customer/patients, with the key aim of providing excellence patient care and satisfaction.

• Register and schedule appointments for patients

• Assist doctors with administrative tasks and/or simple procedures

• Manage email, phone and upfront enquiries from patients

• Perform cashiering duties

• Provide chaperone assistance to patients

• Ensure overall décor and cleanliness in the clinic

Pre-Requisites

• Minimum GCE ‘O’ Levels with good customer service experience

• Proficient in computer skills

• Team player with good interpersonal and communication skills

• Able to multi-task and work in a fast-paced environment

• Fresh diploma graduates are welcome to apply

Working Hours / Location

• 42 hours

• National University Hospital

Salary

• Undisclosed

Click here to apply.