IT SUPPORT SERVICES FOR YOUR ALL IT NEEDS & BUSINESSES.

In today’s modern business environment keeping up to date is essential. ITCLOUD offers a range of IT support services that can help you do just that; as well as save you time and money. Our IT support services will help you achieve your business goals faster, better, and cheaper. ITCLOUD offers IT support that is tailored specifically to your needs. Our support can expand your services and maximize your returns on IT investment.

Our team:

• Offers expert support in areas from network planning to server configuration for home/small, medium, and large business networks.

• Provides quality solutions, services, and IT support for Every Customer.

• Is an IT support and services company specializing in building and maintaining Information Technology infrastructures.

• We manage and maintain your entire network including workstations, servers, WiFi, internet connection, and more.

• If you want your Router & switches to be configured, Yes........ You are at the RIGHT PLACE.

• Are you feeling that Your PC is not working properly & you need someone's HELP and You are busy in your business or at your workplace and You Do not have time to visit any repair shop you want Someone trustworthy & Authentic person Who can visit your home also and repair it? Yes........ You are at the RIGHT PLACE.

• Do you Feel Your internet is not working properly as It Should be, Yes........ You are at the RIGHT PLACE.

• If you are expanding and need a new Internet Connection, Yes........ You are at the RIGHT PLACE.

• If your current Internet is not working properly & you want a better Internet connection, We will help you to get the Right One for you.

• Do You need NEW LAN/WAN/WI-FI Setup or You need someone's help for your existing Setup, Yes........ You are at the RIGHT PLACE.

• You need Some Good Antivirus Solution for your Computer at home or in office/Factory, Yes........ You are at the RIGHT PLACE.

EMERGENCY SERVICES

Unexpected IT problems can have a shocking effect on your business. Something as simple as a failed switch can bring your entire network to a standstill. If an emergency happens then you need an IT Support company that has the resources to respond quickly and efficiently.

We provide emergency support service for all of your IT resources including computers, servers, switches, and routers. Once we get your systems operational again, we’ll work with you to partner with us to keep your systems healthy and preventing emergencies from happening again in the future. Call our office anytime for support.

Here we look at some of the common emergency IT support issues and how having a professional support team at the ready can help you overcome these issues.

Network and Server Failure– This is the partial or complete failure of the components of a network due to some sort of malfunctioning or natural disaster as well as those caused by people. If this happens, your outsourced IT support team will help you detect the causes of network failure and come up with ways to help you fix the problem in good time.

Security Breach– This occurs when people access information that should not ideally be accessible to them. Remember that there are many hackers waiting to strike at all times. To prevent any form of a security breach, your IT team can help create access controls so that only authorized people can access your data. Once this is done, then such unauthorized users will be denied access to your systems.

Natural Disasters– These can strike at a time when you least expect them and could range from earthquakes to flooding and fires among others. Once disasters strike, having emergency IT support ensures that your business overcomes the effects of such disasters in the shortest time possible. This may be possible if you have a good backup system in place and your IT support team can also ensure that this is in place.

NETWORK TROUBLESHOOTING

ITCloud has extensive experience in designing, implementing, supporting, and troubleshooting Networking, Server, and Storage solutions.

Our team of highly trained consultants and system engineers understand the core building blocks required to deliver business-critical IT services. When problems occur, businesses require that their support partner can deliver end-to-end troubleshooting services. Our clients don’t want us to point the finger at the WAN provider or the Hardware manufacturer. Instead, through our strong team of support staff, ITCloud aims to undertake all troubleshooting and support in-house and deliver end-to-end support and troubleshooting service. Network problems can also be resolved remotely. We will help you over the phone, via email, through web sessions, or other means to help you solve the network issues.

REMOTE INSTALLATION

Remote Installation Services offered by ITCloud can help you overcome the hardware and software installation issues encountered by your organization precisely and efficiently. We have a team of experts who will assist you over the phone, via email, through remote sessions to help you solve your issues.

Benefits:

• Fewer errors during installation

• Greater Consistency

• Shorter installation time

• Lower support cost

Services:

• Remote desktop support

• Server Installation

• Remote Resolution

• E-mail Support

• System Upgrade

• Installation of Hardware Devices

• Installation of Service Packs and security updates for servers and applications

• Server Monitoring

• Secured wireless setup and configuration

• Software installation or removal

• Server Optimization

• Server Hardening

• Server Restore

SERVER MANAGEMENT

Server infrastructure is the centerpiece of any technology planning. In fact, business and technology heads view servers as foundations on which every business need can be served and met. More so because servers enable process integration and facilitate collaboration among internal and external stakeholders.

With Managed Server Services, you can access the robust, secure, redundant, infrastructure you need today, without a significant up-front investment. Then tap into built-in scalability that lets you add middle-ware or services at any time.

Best of all, by choosing ITCloud as your hosting provider, you are free to concentrate on what matters most: the long-term growth of your company.

Benefits

Standardizing servers and processes translate into lower costs through economies of scale. Simplifying and vitalizing server environments can:

• Enable business growth.

• Help your business operate more sustainably.

• Improve your bottom line.

What do we do for efficient Server Management?

• We ensure the safety of your servers by carefully setting up the security in the beginning and conduct periodic audits.

• We regularly update the OS and installed software to keep your servers tuned up.

• We optimize your servers for maximum productivity.

• We protect the servers from spam and viruses by installing the corresponding software.

• We care about the data stored on servers so we perform backup and data recovery if needed.

• We thoroughly analyze the market to provide our customers with the most efficient product and technologies.

• We know your server’s strengths and weaknesses; hence we analyze their performance and conduct stress tests.

Services :

With ITCloud managing your hosting you can be assured of:

• Remote support by Phone, AnyDesk, Skype.

• Remote access to the system using SSH, RDP, or services like LogMeIn.com.

• Support start within one hour of the request

• Ad-hoc or Regular server management

• Almost all web hosting control panel support including cPanel/WHM and Plesk

• Emergency support for websites that are down, hacking, virus attacks, malware inclusion, etc.

• Wide range of Server supports including Windows, Linux, VMWare, BSD, MySQL database, and MSSQL Database servers.

• Server Support Services include – Server Optimization and Migration, Server Administration and Restore, Initial Server Configuration, Kernel Upgrade, Security patches.

• Server security and vulnerability scanning services supporting McAfee Secure, Kaspersky, Trend Micro, Godaddy & Bigrock website security.

DATA Protection

Data is critical to your success, so the ability to quickly recover and restore lost files and data is imperative. The backup of data is useless if it cannot be restored. ITCloud provides Backup & Restore Services to help you optimize your backup environment improve efficiency, recovery, and archiving solutions that have been designed to meet your requirements, minimize downtime with a backup and improve flexibility, manageability, and scalability.

System Backup and Restore Process

Benefits:

• A backup and recovery system can prevent loss of credibility and goodwill.

• It will ensure that staff will continue to be paid especially if it impacts payroll and other key financial records.

• Prevent financial loss

• Eliminate the loss of important information such as customer records and financial information

• Ensure adherence to legislation and compliance issues.

Services:

• Replication services- It generates a real-time copy of every transaction so no data is lost and the copy can be used for near-instant failover.

• Data Centre Backup- This service performs daily backup which is stored to a disk-based backup, with off-site and long-term tape-based options.

• Mobile Information Protection- Back up information on user’s personal computers to a centralized location it includes flexible configuration and customization options.

• Remote Backup Services- Back up your data from off-site locations, eliminating the need for someone to remember to back up daily.

Why ITCloud Service?

Domain Knowledge: We have accumulated deep domain knowledge in diverse IT infrastructure components including hardware, network, applications, etc.

Flexibility: We provide flexible and customized solutions to satisfy a wide range of customer needs.

Customer Satisfaction: We believe that end-users are more than just users, they are customers as well. This core value is reflected in the service our agents provide and has helped our clients increase their customer satisfaction (CSAT) scores.

Quality: Continuous quality improvement.

IT Support services offered by ITCLOUD :

• Server Management.

• Windows OS Management.

• System Backup & Restore.

• Emergency Support.

• Network Setup & Troubleshooting.

• Remote Installation.

With ITCloud IT Support solving your IT issues, you can:

• Start using your time wisely – with the basics of your company all under control, you can focus on more profitable ventures for your company.

• Save capital for important projects – with our flat-rate IT and managed services, you’ll save cash every month that would have been otherwise used for your technology breakdowns.

• Enjoy exemplary uptime – don’t worry about your network being down at awkward times anymore. With ITCloud’s 24/7 monitoring, you can trust your network will be running when you need it.

Are you looking for the Best IT Support, Contact us now