Privacy Policy

Last Updated : September 19 2025

Istriwala is a doorstep ironing and steam ironing service that brings convenience and quality to your daily life. Customers can easily book services through our mobile app and enjoy neatly pressed clothes delivered on time, every time.

We are committed to delivering professional, reliable, and affordable ironing solutions, ensuring your clothes are handled with the utmost care. 

Istriwala ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and services.

1. Information We Collect

• Personal Information: Name, phone number, address when you create an account or place a booking.
  
  

• Usage Information: App activity, service history, and preferences to improve user experience.
  
  

• Location Data: If enabled, to provide accurate pickup and delivery services.
  
  

2. How We Use Your Information

• To process and manage bookings.
  
  

• To communicate about orders, offers, and updates.
  
  

• To improve our services and user experience.
  
  

• To comply with legal and regulatory requirements.
  
  

3. Sharing of Information

• We do not sell or rent your personal information.
  
  

• Information may be shared with trusted service partners (e.g., delivery personnel) only for fulfilling your order.
  
  

• We may disclose information if required by law or to protect the rights and safety of our users and services.
  
  

4. Data Security

• We use appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
  
  

• However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
  
  

5. User Rights

• You can access, update, or delete your personal information from your account settings.
  
  

• You may opt out of receiving promotional messages at any time.
  
  

6. Children’s Privacy

• Our services are not intended for users under the age of 13. We do not knowingly collect personal data from children.
  
  

7. Changes to Privacy Policy

• We may update this Privacy Policy from time to time. Updates will be posted in the app and are effective once published.
  
  

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:
📧 istriwala3366@gmail.com
📞 +91 8125423366