An AOL Mail user not only can access his account through a web browser but also he/she can access it through different email programs on the desktop, laptop, iOS, Android devices, etc. To access AOL Mail through these email programs, one needs to set up their account either using the automatic set up or through manual configuration (IMAP/POP). Although, users generally don’t face issues with their AOL Mail account on the email clients and devices on which they set up their account, however sometimes, Android users face server connectivity issue with their AOL Mail account. If you also have an AOL Mail account on Android and you are unable to connect to the server, you can try overcoming the problem by following the information provided below.
If you are receiving an error message when trying to sign in or set up an account in the AOL app, you may have to reset the password of your account. Also, make sure to have Google Chrome or a Chrome-based browser installed and enabled on your Android device for you to access your account.
To Reset the Password of your AOL Mail Account
Open a supported web browser and go to the Sign-in Helper page.
Once you are on the sign-in helper page, you will need to enter your email address or phone number in the provided field and click/tap on the Continue button.
On the next screen, you will be prompted to receive a code on one of your account recovery options (phone number or email address).
If you have access to the prompted account recovery option, click/tap on the Yes, send me a code button. You will receive the code on your phone number/email address.
Enter the code you receive on the next screen and click on the Verify button.
After that, you will need to enter your new password in the prompted fields on the next screen and click on the Continue button. Your AOL Mail account password will be reset right away.
Keep Your Device Up to Date
As the AOL application performs best on the latest version of Android OS, it is recommended to ensure that your Android device is running with the updated software. You can update your Android device by going to the Settings app.
NOTE: You may have to contact your device’s manufacturer for particular instructions for your device.
Force Stop and Restart the Application
NOTE: The following steps are for version 4.4 and above.
On your Android device, tap on the Settings app icon.
Once you are in the settings section of your device, tap on the Apps option.
In the Apps section, you will need to tap on the AOL option.
Then, tap on the Force Stop option. If prompted to confirm your action, again tap on the Force Stop option.
After that, re-launch the application and check if the problem is fixed or not.
Check IMAP/POP Settings
If you have configured your AOL Mail account on your Android device using POP/IMAP settings, make sure that you used the correct Server and Port settings for the configuration of your account. To verify the configuration on your device, you can refer to the AOL Mail POP and IMAP settings provided below.
PROTOCOL
IMAP
POP3
SERVER SETTINGS
Incoming Mail Server (IMAP): imap.aol.com Outgoing mail server (SMTP): smtp.aol.com
Incoming Mail Server (IMAP): pop.aol.com Outgoing mail server (SMTP): smtp.aol.com
PORT SETTINGS
IMAP | 993 | SSL SMTP | 465 | SSL
POP3 | 995 | SSL SMTP | 465 | SSL
Uninstall the App and Install it Again
If even after following the above-mentioned workarounds you are unable to overcome the issue with your AOL Mail account on Android, you can uninstall and reinstall the app on your device. Here the steps:
To Uninstall the App
Open the Settings app on your Android device and tap on the Apps option.
Next, you will need to tap on the AOL Mail option.
Then, tap on the Uninstall option and click on the OK button to confirm your action.
The AOL Mail app will be deleted from your AOL Mail account.
After that, download and install the AOL Mail app again and check if the problem is fixed or not.
So, now as you have information about the different workarounds, you can easily overcome the problem with your AOL Mail account server connectivity error on your Android device.